Automatic call-back "camp-on" service for communication systems

• US 5,268,957 A
• Filed: 06/24/1991
• Issued: 12/07/1993
• Est. Priority Date: 06/24/1991
• Status: Expired due to Fees

• Current Assignee: ROLM Co. (Siemens AG)
• Original Assignee: ROLM Co. (Siemens AG)
• Inventors: Albrecht, John M.
• Primary Examiner(s): Dwyer, James L.
• Assistant Examiner(s): TSANG, FAN S
• Application Number:
  US07/719,895
• Time in Patent Office: 897 Days
• Field of Search: 379/67, 379/88, 379/89, 379/127, 379/142, 379/209, 379/201, 379/69
• US Class Current: 379/209.01
• CPC Class Codes: H04M 1/2725 using electronic memories
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

The present invention is directed to a technique for selectively storing a message (or note) by a calling party in a communication system when a call to a called party cannot be completed and an automatic or manual redial function is activated. When a call between two communication devices cannot be completed due to a called communication device being busy or unanswered, the calling party can selectively store a message related to that call when activating the automatic or manual redial function. This message can be stored locally in an intelligent calling communication device, or centrally in a Voicemail system or PBX for non-intelligent communication devices. Where the message is stored locally in an intelligent calling communication device, the message is replayed each time a redial button on the device is depressed. Where the message is stored centrally in a Voicemail system or PBX, the message is replayed to the calling party prior to an automatic redial sequence completing a call.

Claims

1. A method of establishing a second call between a calling and a called communication device in a communication system once a first call is not completed, comprising the steps of:

(a) determining at the calling communication device if a message concerning the not completed first call is desired upon finding the called communication device busy or unanswered;

(b) selectively storing the message relating to the first call which is provided at the calling communication device in a predetermined memory section; and

(c) invoking a subsequent redialing of a number of the called communication device previously found busy or unanswered

(d) in response to step (c) by determining if a message was stored in step (b), and playing the message back to the calling communication device prior to redialing the number of the called communication device in order to attempt to complete the second call

2. The method of claim 1 wherein the communication system comprises centralized automatic redialing equipment, and in performing step (a), performing the substeps of:

(a1) transmitting a predetermined first coded signal by the calling communication device for invoking an accessing of the centralized automatic redialing equipment once the called communication device is found busy or unanswered during the first call; and

(a2) in response to invoking an accessing in step (a1), accessing in step (a1), transmitting a predetermined instruction from the centralized automatic redialing equipment to the calling communication device defining a second coded signal to be transmitted by the calling communication device when a message is to be stored and a third coded signal when a message is not to be stored.

3. The method of claim 2 wherein in performing step (c), performing the substeps of:

(c1) prior to performing the determining if a message was stored in step (b), playing back the stored message, and redialing the number of the called communication device, testing by the centralized automatic redialing equipment to determine if the calling and the called communication devices are not busy, and terminating the attempt to establish the second call when either one of the calling communication device or the number of the called communication device is found busy or unanswered;

(c2) in response to step c(1), re-invoking a subsequent redialing of the number of the called communication device to establish a third call to the called communication device; and

(c3) reiterating step (c2) until the calling and called number are concurrently found not busy.

4. The method of claim 1 wherein in performing step (c), performing the substeps of:

(c1) prior to performing the determining if a message was stored in step (b), playing back the stored message, and redialing the number of the called communication device, testing by the centralized automatic redialing equipment to determine if the calling and the called communication devices are not busy, and terminating the attempt to establish the second call when the calling communication device or the number of the called communication device is found busy or unanswered;

(c2) in response to step (c1), re-invoking a subsequent redialing of the number of the called communication device to establish a third call to the called communication device; and

(c3) reiterating step (c2) until the calling and called number are concurrently found not busy.

5. The method of claim 1 wherein the calling communication device comprises memory and redialing equipment, the method further comprising the steps of:

(d) in step (b), selectively storing the message concerning the non-completed first call in the memory equipment of the calling communication device;

(e) in step (c), invoking a subsequent redialing of the called communication device'"'"'s number which was previously found busy or unanswered using the redialing equipment of the calling communication device, and

(g) playing the message stored in the memory of the calling communication device back to a receiver of the calling communication device.

6. A method of establishing a second call between a calling and a called communication device once a first call is initially not completed in a communication system having centralized automatic redialing equipment, the method comprising the steps of:

(a) transmitting a first predetermined coded signal from the calling communication device to the centralized automatic redialing equipment for invoking an accessing of the centralized automatic redialing equipment in response to the first call not being completed;

(b) determining at the calling communication device if a message concerning the not completed first call is to be stored upon finding the called communication device busy or unanswered, and transmitting (i) a second predetermined coded signal to the centralized automatic redialing equipment when a message is to be stored and (ii) a third predetermined coded signal to the centralized automatic redialing equipment when a message is not to be stored;

(c) selectively storing the message which is provided at the calling communication device concerning the not completed first call in a predetermined memory section of the centralized automatic redialing equipment; and

(d) the centralized automatic redialing equipment invoking a subsequent redialing of a number of the called communication device previously found busy or unanswered;

by determining if a message was stored in step (c), and playing the message back to the calling communication device prior to redialing the number of the called communication device in order to attempt to complete the second call.

7. The method of claim 6 further comprising the step of:

(e) prior to performing step (b), transmitting a predetermined instruction from the centralized automatic redialing equipment to the calling communication device defining the second predetermined coded signal to be transmitted by the calling communication device when a message is to be stored and the third predetermined coded signal when a message is not to be stored.

8. The method of claim 7 wherein in performing step (d), performing the substeps of:

(d1) prior to the determining if a message was stored in step (c), playing back the stored message, and redialing the number of the called communication device, testing by the centralized automatic redialing equipment to determine if the calling and the called communication devices are not busy, and terminating the attempt to establish the second call by the centralized automatic redialing equipment when either one of the calling communication device or the called communication device'"'"'s number is found busy or unanswered;

(d2) in response to step (d1), re-invoking at the centralized automatic redialing equipment a subsequent redialing of the number of the called communication device to establish a third call to the called communication device; and

(d3) reiterating step (d2) until the calling and called communication devices are concurrently found not busy.

9. The method of claim 6 wherein in performing step (d), performing the substeps of:

(d1) prior to the determining if a message was stored in step (c), playing back the stored message, and redialing the number of the called communication device, testing be the centralized automatic redialing equipment to determine if the calling and the called communication devices are not busy, and terminating the attempt to establish the second call by the centralized automatic redialing equipment when either one of the calling communication device or the called communication device'"'"'s number is found busy or unanswered;

(d2) in response to step (d1), reinvoking at the centralized automatic redialing equipment a subsequent redialing of the number of the called communication device to establish a third call to the called communication device; and

(d3) reiterating steps (d1) and (d2) until the calling and called number are concurrently found not busy.

10. A method of establishing a second call between a calling and a called communication device once a first call is initially not completed in a communication system where the calling communication device is a local intelligent communication device that has redial and memory capability, the method comprising the steps of:

(a) determining at the calling communication device if a message concerning the not completed first call is to be stored in the memory when the called communication device is found busy or unanswered;

(b) selectively storing the message which is provided at the calling communication device concerning the not completed first call in a predetermined section of the memory; and

(c) invoking a redialing of a called communication device'"'"'s number previously found busy or unanswered at the redialing equipment by depressing a predetermined button at the calling communication device, and

depressing the button, determining if a message was stored in step (b), and playing the message back to a receiver of the calling communication device prior to redialing the number of the called communication device in order to attempt to establish the second call.

11. The method of claim 10 further comprising the step of:

(d) reiterating steps (c) and (d) until the called communication device is found not busy when the attempt to establish the second call is not successful.