Telecommunications relay service method and apparatus

• US 5,289,523 A
• Filed: 07/31/1992
• Issued: 02/22/1994
• Est. Priority Date: 07/31/1992
• Status: Expired due to Term

• Current Assignee: The Cooper Union for the Advancement of Science and Art
• Original Assignee: AT&T, Inc.
• Inventors: Kasday, Leonard R., Vasile, Karen L.
• Primary Examiner(s): Ng, Jin F.
• Assistant Examiner(s): Chan, Jason
• Application Number:
  US07/923,294
• Time in Patent Office: 571 Days
• Field of Search: 379/52, 379/265, 379/266, 379/308, 379/309, 379/88, 379/89, 379/67, 379/201, 379/96
• US Class Current: 379/52
• CPC Class Codes: H04M 11/00 Telephonic communication systems specially adapted for combination with other electrical systems
• CPC Class Codes: H04M 3/42391 where the subscribers are hearing-impaired persons, e.g. telephone devices for the deaf
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing

Abstract

In a telecommunications relay system employing automated text-to-speech for conversion of a text message entered by a sound impaired person, the delay between the completion of the automated text-to-speech conversion and the assignment of a live shared attendant for transcribing and transmitting that which the unimpaired person says is eliminated by completing the text-to-speech conversion for each text message and its associated end-of-message code word without the introduction of any delay and, immediately thereafter, accepting and storing the unimpaired person'"'"'s speech into a voice buffer at least until a live attendant is assigned to the relay session. When an attendant is eventually assigned to the call, the attendant retrieves the speech stored in the buffer. Should the assigned live attendant transcribe all of the speech that was stored in the buffer, which may include speech after the attendant'"'"'s assignment to the call, the live attendant may be linked to the unimpaired party to continue the speech to text transcription such that the buffer introduces essentially no delay in the transmission of the speech to the live attendant.

Claims

1. A method for use in a system for processing communication sessions over a telephone network between sound impaired and unimpaired persons, during which at least one live attendant transcribes and transmits to the sound impaired person that which is spoken by the unimpaired person and an automated text-to-speech system converts into speech to be heard by the unimpaired person that which is input by the sound impaired person, said at least one live attendant being free to perform other tasks during said text-to-speech conversion, said method characterized by buffering that which is spoken by the unimpaired person from at least the time of completion of a text-to-speech conversion by said text-to-speech system until an assignment, at some time thereafter, of said at least one live attendant for transcribing and transmitting to said sound impaired person that which is spoken by said unimpaired person.

2. The invention as defined in claim 1 wherein said buffering is discontinued each time said text-to-speech system begins a text-to-speech conversion and is restarted with an empty buffer upon the completion of each text-to-speech conversion.

3. The invention as defined in claim 1 wherein said buffering continues for new speech spoken by the unimpaired person while said at least one live attendant transcribes and transmits that which has previously been buffered.

4. Apparatus for use in a system for providing telecommunications relay service in which an automated text-to-speech system converts into speech to be heard by a sound unimpaired person that which is input by a sound impaired person, said apparatus including:

means for detecting when said sound impaired person is finished inputting; and

means for buffering, from the time that the sound impaired person finished inputting until at least the time at which a live attendant is next assigned to a call for transcribing and transmitting to said sound impaired person, speech that is spoken by said unimpaired person.

5. The invention as defined in claim 4 further including means for clearing said buffering means in response to detection that said sound impaired person is finished inputting.

6. The invention as defined in claim 4 wherein said buffering means is adapted to supply speech stored therein as an output.

7. The invention as defined in claim 6 wherein said buffering means is adapted to receive for buffering speech spoken by said unimpaired person while supplying as an output speech that was previously stored in said buffering means.

8. The invention as defined in claim 6 wherein said buffering means is adapted to supply any speech stored therein at a rate different than the rate at which said speech is received for buffering.

9. The invention as defined in claim 8 wherein said rate is responsive to predetermined control signals.

10. The invention as defined in claim 6 wherein said buffering means is adapted to repeatedly supply a predetermined portion of the speech stored therein as an output.

11. The invention as defined in claim 10 wherein the predetermined portion is repeated under the control of said live attendant.

12. A method for use in a system of the type in which a sound impaired and an unimpaired person can engage in a communication session over a telephone network by alternating seriatim between first and second phases, wherein a) in said first phase, said sound impaired person inputs via a terminal that which he wishes to communicate to said unimpaired person and an automated text-to-speech system causes an audible representation of said input to be supplied to said unimpaired person, said unimpaired person thereafter waits until a live attendant is assigned to said communication session so that said second phase can begin and, b) in said second phase, said unimpaired person speaks to said live attendant that which he wishes to communicate to said sound impaired person and said live attendant transcribes and transmits to said terminal that which was spoken by said unimpaired person so that said sound impaired person can perceive that which was transmitted, the method comprising:

storing in a buffer, representations of any speech received from said unimpaired person immediately after completion of said first phase at least until the time that said live attendant is assigned to said session so that said second phase substantially immediately follows said first phase without any waiting for said live attendant to be assigned to said communication session.

13. The invention as defined in claim 12 wherein said buffering is discontinued each time said first phase begins and is restarted with an empty buffer upon the completion of each said second phase.

14. The invention as defined in claim 12 further including the step of supplying as an output, when said live attendant is assigned to said session, representations previously stored in said buffer.

15. The invention as defined in claim 14 wherein said buffering step continues concurrently with said supplying step, said representations supplied in said supplying step being delayed versions of representations previously stored in said storing step.

16. The invention as defined in claim 12 wherein further including the step of detecting the end of said first phase and wherein said buffering is begun in response said detection.

17. A method for use in a telecommunications relay system comprising the steps of:

a. receiving text transmitted from a data-type terminal;

b. automatically converting said text into speech;

c. detecting in said text an end of message indicator;

d. storing a representation of speech received from a telephone station set in a buffer, said storing beginning in response to said detection of said end of message indicator;

e. supplying the contents of said buffer as an output to be heard as speech by an attendant; and

f. transmitting, to said data-type terminal, text transcribed by said attendant, said transcription being based on the output of said buffer as heard by said attendant.

18. The invention as defined in claim 17 wherein said transcription continues until said attendant hears said end of message indicator and further including the step of:

g. repeating steps (a) through (f).

19. The invention as defined in claim 17 wherein said supplying step follows said storing step so that the representation of speech stored in said buffer in said storing step is supplied from said buffer in said supplying step without any perceivable delay.

20. The invention as defined in claim 17 wherein said storing step and said supplying step are concurrently performed.

21. The invention as defined in claim 20 wherein said speech being received into said buffer in said storing step at a particular time is different than the speech represented by the buffer contents being supplied as the output in said supplying step at said particular time.