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Telephone call handling system

  • US 5,299,260 A
  • Filed: 07/29/1993
  • Issued: 03/29/1994
  • Est. Priority Date: 11/20/1990
  • Status: Expired due to Term
First Claim
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1. A system for automatically handling incoming telephone calls comprisingmeans for receiving an incoming call arriving at an incoming line,means for receiving telephony information about said incoming call,means for assigning said incoming call to be controlled by one of a plurality of possible application programs based upon said information, each said application program including a set of user defined steps for handling an incoming call, said means for assigning including a call discrimination subsystem that is separate and distinct from said application programs,at least one of said application programs including queries for obtaining further information about said call, andmeans for returning control of said incoming call to said call distribution subsystem when said incoming call is controlled by said at least one application program and said at least one application program obtains said further information, said call discrimination subsystem reassigning said call to be controlled by one of a plurality of possible application programs based upon said telephony information and said further information.

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