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Automated attendant call processor

  • US 5,303,298 A
  • Filed: 09/14/1992
  • Issued: 04/12/1994
  • Est. Priority Date: 03/26/1984
  • Status: Expired due to Term
First Claim
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1. A method for providing access to telephone subscriber sets connected to a telephone switching system of the type which typically provides access to such subscriber sets by a call completion assistant, comprising the steps of:

  • providing a call processor for responding to incoming directory number calls directed to the switching system and for communicating with a calling party initiating an incoming call for facilitating the completion of a call;

    providing a local dedicated connection between the call processor and the switching system;

    receiving a request for service by said call processor from the calling party directed to the switching system;

    transmitting to the calling party by said call processor a voiced message content including (a) a request to input destination determining information and, (b) an association of pseudo telephone numbers with respective secondary destinations;

    receiving from the calling party by said call processor a pseudo telephone number or the destination determining information;

    translating the received pseudo telephone number into a telephone extension number if received from the calling party, and transmitting the translated extension number to the switching system; and

    causing a communication path to be established between the calling party and (a) a destination selected by the calling party if the pseudo telephone number is received, or (b) a destination identified by the destination determining information if the destination determining information is received.

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