Line-based public safety answering point

• US 5,311,569 A
• Filed: 06/05/1992
• Issued: 05/10/1994
• Est. Priority Date: 06/05/1992
• Status: Expired due to Term

• Current Assignee: American Telephone & Telegraph Company (AT&T, Inc.)
• Original Assignee: AT&T, Inc.
• Inventors: Snyder, David A., Renn, Paul E., Brozovich, Joseph M., Kroupa, Douglas C., Simek, Paul M., DeVito, Nicholas M., Turner, James L.
• Primary Examiner(s): Kuntz, Curtis
• Assistant Examiner(s): Chan, Jason
• Application Number:
  US07/893,613
• Time in Patent Office: 704 Days
• Field of Search: 379/45, 379/49, 379/96, 379/142, 379/201, 379/207, 379/265, 379/266, 379/211, 379/127, 379/37, 379/94
• US Class Current: 379/45
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 3/62 Keyboard equipment in key telephone systems H04M9/003
• CPC Class Codes: H04Q 11/0435 Details
• CPC Class Codes: H04Q 2213/13091 CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13092 Scanning of subscriber lines, monitoring
• CPC Class Codes: H04Q 2213/13163 Fault alarm
• CPC Class Codes: H04Q 2213/13175 Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/1337 Operator, emergency services
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

A line-based 911 system and method that completes an emergency call from a telephone to a PSAP comprising a multiplicity of operator stations connected by individual lines to a telephone switching system. An emergency call is routed to the termination ports of the switching system associated with a PSAP. Each of the termination ports is connected to one of the multiplicity of operator stations via its associated line, thereby establishing a path from the telephone to the operator station, the CPN of the calling telephone is delivered to the selected operator station and the operator station obtains location information of the telephone in accordance with the CPN, which is then displayed.

Claims

1. A system for delivering emergency information from a telephone to an operator station in a public safety answering point (PSAP) through a public telephone network in response to an emergency number entered at said telephone, said telephone having an automatic number identification (ANI) defining a billing number of said telephone and a calling party number (CPN) defining a directory number of said telephone, said system comprising:

a switch in said public telephone network which terminates a connection to said operator station, said switch including a plurality of termination ports;

a line directly connecting said operator station to one of said plurality of termination ports of said switch, said line providing a voice path and a separate data path between said operator station and said switch, which line is exclusively used by said operator station;

means at said switch for transmitting on said separate data path said CPN of said telephone to said operator station;

means connected to said telephone network for storing location information of said telephone in accordance with its CPN; and

means at said operator station for obtaining and displaying said location information of said telephone.

2. A system according to claim 1 wherein said means at said operator station for displaying said location information comprises a computer.

3. A system according to claim 1 wherein said line comprises an integrated services digital network (ISDN) line.

4. A system according to claim 1 further comprising:

means in said system for determining whether delivery of said CPN is blocked, and unblocking delivery of said CPN responsive to determining that said CPN delivery is blocked.

5. A system according to claim 1 further including:

means for determining whether said CPN is a valid number, and sending said automatic number identification (ANI) information in place of said CPN responsive to determining that said CPN is not valid.

6. A system according to claim 1 further including:

means for transferring said information from said operator station to another operator station including inserting said CPN as a call origination number.

7. A system according to claim 1 further including:

a plurality of operator stations at said PSAP connected via lines to said switch which said switch accesses as a multi-line hunt group; and

means for queuing an incoming call if none of the lines of said multi-line hunt group are available, and causing an indication of said queued calls to appear at said PSAP.

8. A system according to claim 7 further including:

means for providing a busy indication for each of the lines in said multi-line hunt group to said operator station; and

means for displaying an active/busy status at said PSAP.

9. A system according to claim 1 further including:

means for storing and retrieving a plurality of previously displayed CPNs and each CPN'"'"'s associated location information.

10. A system according to claim 1 wherein said telephone'"'"'s CPN comprises a different number from its ANI.

11. A system according to claim 1 wherein said means for storing location information comprises an automatic location information (ALI) system physically outside of said PSAP and access thereto is transmitted through said public telephone network, said system further comprising:

means for transmitting said CPN from said operator station via said separate data path to said switch;

means at said switch for delivering said CPN to said ALI system through said switch and receiving from said ALI system said location information; and

means for transmitting said location information from said switch to said operator station.

12. A method of providing emergency telephone service in a public telephone network, said telephone network comprising telephone switching systems, each having a plurality of telephones connected thereto, each of said telephones having an automatic number identification (ANI) defining a billing number and a calling party number (CPN) defining a directory number, and at least one public safety answering point (PSAP) connected to a selected one of said switching systems, said PSAP having a multiplicity of operator stations connected to said selected one of said switching systems by a corresponding multiplicity of lines, each of said lines providing a voice path and a separate data path between its operator station and said selected one of said switching systems said method comprising:

one of said switching systems receiving an emergency call from one of said plurality of telephones connected thereto;

said one of said switching systems routing said emergency call to said selected one of said switching systems connected to said PSAP;

transmitting said CPN of said one of said plurality of telephones to said selected one of said switching systems

delivering said CPN of said one of said plurality of telephones to one of said multiplicity of operator stations over said data path of one of said lines between said one of said multiplicity of operator stations and said selected one of said switching systems

said one of said multiplicity of operator stations retrieving location information associated with said one of said plurality of telephones based on said delivered CPN; and

displaying said location information at said one of said multiplicity of operator stations.

13. A method according to claim 12 further including

determining whether delivery of said CPN is blocked;

and unblocking said CPN delivery if said CPN delivery is blocked.

14. A method according to claim 12 further including

determining whether said CPN is valid for said one of said plurality of telephones and

delivering said automatic number identification (ANI) information in place of said CPN if said CPN is not valid.

15. A method according to claim 12 further including transferring said emergency call from said one of said multiplicity of operator stations to another PSAP including inserting said CPN of said one of said plurality of telephones in place of a CPN of said one of said multiplicity of operator stations in said transfer.

16. A method according to claim 12 wherein said step of retrieving location information associated with said one of said plurality of telephones based on said delivered CPN comprises:

originating a data call over said data path through said selected one of said switching systems and said public telephone network to an automatic location information (ALI) system;

sending an inquiry message including said CPN via said data call to said ALI system;

said ALI system determining the location of said one of said plurality of telephones base upon said CPN; and

said ALI system sending a response message including said location information via said data call and said data path to said one of said multiplicity of operator stations.

17. A method according to claim 16 further including said ALI system retrieving other information regarding said one of said plurality of telephones based on said delivered CPN and said location information.