International priority calling system with callback features

• US 5,311,583 A
• Filed: 08/05/1992
• Issued: 05/10/1994
• Est. Priority Date: 08/05/1992
• Status: Expired due to Term

• Current Assignee: American Telephone & Telegraph Company (AT&T, Inc.)
• Original Assignee: AT&T, Inc.
• Inventors: Leighton, Diane R., Zahray, Walter P., Friedes, Albert, Sahni, Paramdeep S.
• Primary Examiner(s): Dwyer, James L.
• Assistant Examiner(s): Hunter, Daniel S.
• Application Number:
  US07/925,050
• Time in Patent Office: 643 Days
• Field of Search: 379/201, 379/209, 379/207, 379/266, 379/309, 379/67, 379/214, 379/221
• US Class Current: 379/210.01
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 7/123 where the packet-switched network is an Internet Protocol Multimedia System-type network
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges
• CPC Class Codes: H04Q 3/64 Distributing or queueing

Abstract

A telephone call initiated from a first network and directed to a second network at which network resources are temporarily unavailable to route and/or switch that call, is completed by a) estimating the anticipated time before these resources can become available, b) offering the caller the option of being called back, based on that estimation, c) calling back the caller when network resources are expected to become available, d) establishing a connection from the first network to the called party at the second network, and e) merging the two calls.

Claims

1. A method of completing an outgoing telephone call placed by a caller from an originating network and directed towards a destination connected to a remote network comprising the steps of:

recognizing unavailability of at least one of telephone network resources comprised of switching capacity and transmission facilities to complete said call at said destination, said resources being under the control of said remote network;

estimating in said originating network anticipated time range before said network resources can become available;

offering said caller an option of being called back when said resources become available, said offering being carried out only when the estimated time meets a predetermined criterion;

when said callback option is exercised by said caller, calling back said caller when said network resources are about to be available within a very short time frame; and

initiating in said originating network an interconnection between said caller and said destination when said resources become available.

2. The invention of claim 1 wherein said offering step includes the further steps of:

soliciting and collecting from said caller a telephone number at which said caller can be called back; and

terminating said call.

3. A method of allocating international circuits to callers placing calls to a common international destination comprising the steps of:

determining that said circuits are temporarily unavailable to complete said calls;

computing expected time to complete each call if it were to be placed in a queue;

presenting announcements to said callers indicating at least one option to complete each call;

in response to signals from ones of said callers, acting on said announcements, placing the calls initiated by said callers in said queue which is comprised of a) a callback section storing information about ones of said callers to be called back, and b) a holding section comprised of calls on hold waiting to be completed

initiating periodic requests for access to one of said circuits at said destination;

upon accessing one of said circuits, selecting one of said calls on hold to be routed via said circuit based on a predetermined position of said call in said queue; and

calling back and placing on hold one of said callers in said calling back section in said queue based on a predetermined position of said information about said caller in said queue.

4. The method of claim 3, wherein said option is to place a call on hold in said queue when said expected time to complete said call is less than a first predetermined threshold.

5. The method of claim 3, wherein said option includes inviting a caller to select to either be placed on hold in said queue or to be called back when said expected time to complete a call falls between a first predetermined threshold and a second predetermined threshold.

6. The method of claim 3, wherein said option is to only invite said caller to be called back when said expected time to complete said call exceeds a second predetermined threshold.

7. A system of completing an outgoing telephone call placed by a caller from an originating network and directed towards a destination connected to a remote network comprising:

means for recognizing unavailability of at least one of telephone network resources comprised of switching capacity and transmission facilities to complete said call at said destination said resources being under the control of said remote network;

means for estimating in said originating network anticipated time range before said network resources can become available;

means for offering said caller an option of being called back when said resources become available, said offering being carried out only when the estimated time meets a predetermined criterion;

when said callback option is exercised by said caller, means for calling back said caller when said network resources are about to be available within a very short time frame

means for initiating in said originating network an interconnection between said caller and said destination when said resources become available.

8. The system of claim 7 wherein said offering means further includes:

means for soliciting and collecting from said caller a telephone number at which said caller can be called back; and

means for terminating said call.

9. A system of allocating international circuits to callers placing calls to a common international destination comprising:

means for determining that said circuits are temporarily unavailable to complete said calls;

means for computing expected time to complete each call if it were to be placed in a queue;

means for presenting announcements to said callers indicating at least one option to complete each call;

in response to signals from ones of said callers, acting on said announcements, means for placing the calls initiated by said callers in said queue which is comprised of a) a callback section storing information about ones of said callers to be called back, and b) a holding section comprised of calls on hold waiting to be completed

means for initiating periodic requests for access to one of said circuits at said destination;

upon accessing one of said circuits, means for selecting one of said calls on hold to be routed via said circuit based on a predetermined position of said call in said queue; and

means for calling back and placing on hold one of said callers in said calling back section in said queue based on a predetermined position of said information about said caller in said queue.

10. The system of claim 9, wherein said option includes placing a call on hold in said queue when said expected time to complete said call is less than a first predetermined threshold.

11. The system of claim 9, wherein said option includes inviting a caller to select to either be placed on hold in said queue or to be called back when said expected time to complete a call falls between a first predetermined threshold and a second predetermined threshold.

12. The system of claim 9, wherein said option includes inviting a caller to be called back when said expected time to complete said call exceeds a second predetermined threshold.