Method and system for managing telecommunications such as telephone calls

• US 5,327,486 A
• Filed: 03/22/1993
• Issued: 07/05/1994
• Est. Priority Date: 03/22/1993
• Status: Expired due to Term

• Current Assignee: Brazos Holdings LLC (Intellectual Ventures LLC)
• Original Assignee: Bell Communications Research, Inc. (Telefonaktiebolaget LM Ericsson)
• Inventors: Kramer, Michael, Miller, David S., Turock, David L., Wolff, Richard S., Gifford, Warren S., Ramirez, Gerardo
• Primary Examiner(s): Kuntz, Curtis
• Assistant Examiner(s): Woo, Stella L.
• Application Number:
  US08/045,005
• Time in Patent Office: 470 Days
• Field of Search: 379/57, 379/56, 379/58, 379/59, 379/63, 379/96, 379/97, 379/98, 379/94, 379/95, 379/93, 379/142, 379/211, 379/212, 379/214, 379/210, 340/825.44
• US Class Current: 379/93.23
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/1091 Fixed mobile conversion
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: Y10S 379/908 Multimedia

Abstract

A method and system for managing telephone calls includes a personal telephone manager (PTM) (12) and uses out-of-band, wireless, two-way signaling, messaging and alerting to screen, control, route and respond to incoming telephone calls and to communicate called party text messages in auditory form to the caller. Through use of an out-of-band signaling/messaging path (16), the PTM (12) frees the called party from the need to maintain telephone network connectivity, from having to inform others of his/her current location, and from having to subscribe to and use cellular telephone service. Instead, the called party can rely on the availability of existing low bandwidth, wide area, two-way wireless data services, which make efficient and cost effective use of available radio spectrum. Two-way wireless data messaging to a portable computer (18) equipped with radio transceivers is also provided. This feature enables the system to provide a set of real-time options including: call screening by the called party based on information identifying the caller'"'"'s telephone number; call redirection to a wire-line or wireless telephone number as specified by the called party; call redirection to a third party or to a voice mail system; or the return of a text message specified by the called party and delivered to the caller in an auditory form.

Claims

1. Method for managing a telecommunications call in a telecommunications network from a caller to an end user, the method comprising the steps of:

receiving the call from the caller, the call including call identification information;

screening the call based on the caller identification through automated access to a data base;

then

transmitting a first radio signal based on the caller identification information to a computer having a display screen which computer is locationally independent of the telecommunications network;

receiving the first radio signal;

presenting a first message identifying the caller and displaying objects on the display screen, each object representing a function which may be performed by the user in response to the call;

receiving user selection data representing a selection of one of the objects by the end user to identify the function to be performed in response to the call;

transmitting a second radio signal representing a second message identifying the function to be performed;

processing the second message in response to said second radio signal; and

performing the identified function in the telecommunications network.

2. A method as claimed in claim 1 in which the telecommunications call is a telephone call.

3. The method as claimed in claim 1 further comprising the step of providing an input device for inputting data to the computer.

4. The method as claimed in claim 3 wherein the input device is a pointing device for inputting text data in human readable format to the computer through the display device and for selecting the objects displayed on the display screen.

5. The method as claimed in claim 4 further comprising the steps of converting the text data to a machine readable format and displaying the converted data on the display screen.

6. The method as claimed in claim 3 wherein the input device is a keyboard.

7. The method as claimed in claim 1 wherein at least one of the first and second messages is a text message.

8. The method as claimed in claim 1 wherein the second message includes a telephone number for routing the call to a telephone identified by the telephone number.

9. The method as claimed in claim 8 wherein the telephone number is a current wireline telephone number of the end user.

10. The method as claimed in claim 9 wherein the method further includes the step of storing the current wireline telephone number in a user profile for later use.

11. The method as claimed in claim 1 wherein the second message includes rejection instructions for rejecting the call.

12. The method as claimed in claim 1 wherein the second message includes routing instructions to route the call to a messaging service, such as voice mail.

13. The method as claimed in claim 1 wherein the second message includes routing instructions for routing the call to an individual, other than the end user.

14. The method as claimed in claim 1 wherein the first radio signal which represents the first message identifies the caller.

15. The method as claimed in claim 1 further comprising the step of alerting the end user of the reception of the first radio signal.

16. The method as claimed in claim 1 wherein the second message includes a text message and wherein the method further comprises the step of converting the text message to a speech message to permit the caller to hear the speech message.

17. The method as claimed in claim 1 wherein at least one of the objects is a graphic object.

18. The method as claimed in claim 1 further comprising the step of identifying the caller from the caller identification information.

19. A system for managing a telecommunications call in a telecommunications network from a caller to an end user, the system comprising:

means for receiving the call from the caller, the call including caller identification information;

means for identifying the caller from the caller identification information and means for screening the call based on the caller identification information to obtain a first message;

a first transceiver for transmitting to said end user a first radio signal based on the caller identification information;

a second transceiver at said end user for receiving the first radio signal;

a computer, locationally independent of the telecommunications network, with a display device connected to the second transceiver and having a display screen and an input device for inputting data to the computer;

means for presenting the first message identifying the caller and means for displaying objects on the display screen, each object representing a function which may be performed in response to the call;

means for receiving user selection data from the input device, the user selection data representing a selection of one of the objects by the end user to identify the function to be performed with respect to the call, the second transceiver transmitting to the first transceiver a second radio signal representing a second message identifying the function to be performed; and

means for processing the second message in order to perform, in the telecommunications network, the function identified by the second message.

20. A method as claimed in claim 19 in which the telecommunications call is a telephone call.

21. The system as claimed in claim 19 wherein the input device is a pointing device for inputting text data in human readable format to the computer through the display device and for selecting the objects displayed on the display screen.

22. The system as claimed in claim 21 further comprising means for converting the text data to a machine readable format and means for displaying the converted data on the display screen.

23. The system as claimed in claim 19 wherein the input device is a keyboard.

24. The system as claimed in claim 19 wherein at least one of the first and second messages is a text message.

25. The system s claimed in claim 19 wherein the second message includes a telephone number and routing instructions for routing the call to a telephone identified by the telephone number.

26. The system as claimed in claim 19 wherein the second message includes rejection instructions for rejecting the call.

27. The system as claimed in claim 19 wherein the second message includes routing instructions for routing the call to a messaging service, such as voice mail.

28. The system as claimed in claim 19 wherein the second message includes routing instructions for routing the call to an individual, other than the end user.

29. The system as claimed in claim 19 wherein the second message includes a text message and wherein the system further comprises means for converting the text message to a speech message so that the caller can hear the speech message.

30. The system as claimed in claim 19 wherein the means for identifying includes a data base of information records denoting the names of potential callers.

31. The system as claimed in claim 19 further comprising means for alerting the end user that the first radio signal has been received by the second transceiver.

32. The system as claimed in claim 19 wherein at least one of the objects is a graphic object.

33. A method for managing a telecommunications call from a caller to an end user, the method comprising the steps of:

receiving the call from the caller, the call including caller identification information;

transmitting a first radio signal based on the caller identification information to a computer having a display screen;

receiving the first radio signal;

presenting a first message identifying the caller and displaying objects on the display screen, each object representing a function which may be performed by the user in response to the call;

selecting one of the objects by the end user to identify the function to be performed in response to the call;

transmitting a second radio signal representing a second message identifying the selected function to be performed, wherein the second message includes a telephone number for routing the call to a telephone identified by the telephone number and the telephone number is the current wireline number of the end user; and

processing the second message in response to said second radio signal to perform the selected function.

34. The method as claimed in claim 33 wherein the method further includes the step of storing the current wireline telephone number in a user profile for later user.

35. A system for managing a telecommunications call from a caller to an end user, the method comprising:

means for receiving the call from the caller, the call including caller identification information;

means for identifying the caller from the caller identification information and means for screening the call, based on the caller identification information to obtain a first message;

a first transceiver for transmitting to said end user a first radio signal based on the first message;

a second transceiver at said end user for receiving the first radio signal;

a computer with a display device connected to the second transceiver and an input device for inputting data to the computer;

means for presenting the first message identifying the caller and for displaying functions which may be performed in response to the call;

means for receiving end user selection data from the input device, the end user selection data representing a selection of the functions to be performed with respect to the call, the second transceiver transmitting to the first transceiver a second radio signal representing a second message identifying the function to be performed; and

means for processing the second message to perform the selected function identified.

36. The system as claimed in claim 35 in which the telecommunications call is a telephone call.

37. The system as claimed in claim 35 wherein the second message includes a text message and wherein the system further comprises means for converting the text message to an audible message.

38. A system for managing a telecommunications call from a caller to an end user, the system comprising:

means for receiving the call from the caller, the call including caller identification information;

means for creating a first message to identify the caller in response to the caller identification information;

a first transceiver for transmitting to said end user a first radio signal based on the first message;

a second transceiver at said end user for receiving the first radio signal;

a computer with a display device connected to the second transceiver and an input device for inputting data to the computer;

means for presenting the first message and for displaying objects on the display screen, each object representing a function which may be performed in response to the call;

means for receiving user selection data from the input device, the user selection data representing a selection of the function to be performed with respect to the call, the second transceiver transmitting to the first transceiver a second radio signal representing a second message identifying the function to be performed, wherein the second message includes a telephone number and routing instructions for routing the call to a telephone identified by the telephone number.

means for processing the second message to perform the selected function.

39. The system as claimed in claim 38 wherein the telecommunication call is a telephone call.

40. The system as claimed in claim 38 wherein the second message includes routing instructions for routing the call to an individual other than the end user.