Business monitoring system and method
First Claim
1. A business monitoring computer system in a business processing system, comprising:
- a basic information system having at least judgment conditions storage means and communication control means;
a staff work station;
a supervisor work station,a first communication path connecting said basic information system through said communication control means to said staff work station;
a second communication path connecting said basic information system through said communication control means to said supervisor work station;
means for sending a business process request in the form of a transaction from the staff work station to the basic information system;
means in said basic information system for processing the transaction;
means for sending to said staff work station a result of the transaction processing performed by said processing means, independent of operation of said supervisor work station;
said judgment conditions storage means having conditions stored therein for judging contents of said transaction and extracting means for extracting a selected transaction having contents to be processed, based upon the conditions in the judgment conditions storage means; and
,means for selectively acquiring, by said supervisor work station, the extracted selected transaction.
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Accused Products
Abstract
A business monitoring system and method having a supervisory work station and a staff work station as well, having a judgment condition storage function having stored therein a condition described for selecting and extracting contents of a business process transaction, having a judgment function for extracting a transaction having contents to be processed on the basis of the condition, and having a transaction-to-mail converting function for converting the transaction to a mail form according to the judgment result before sending it as electronic mail. The system and method allow a supervisor to register his problem concerned in the judgment condition storage function in a computer language suitable for end users or delete or change the already registered problem. The transaction-to-mail converting function allows the electronic mail converted to mail form to be sent to and stored in a mail box for the supervisory work station. The supervisor can then receive a report related to business processes of concern to him in the mailbox at his convenience.
65 Citations
22 Claims
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1. A business monitoring computer system in a business processing system, comprising:
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a basic information system having at least judgment conditions storage means and communication control means; a staff work station; a supervisor work station, a first communication path connecting said basic information system through said communication control means to said staff work station; a second communication path connecting said basic information system through said communication control means to said supervisor work station; means for sending a business process request in the form of a transaction from the staff work station to the basic information system; means in said basic information system for processing the transaction; means for sending to said staff work station a result of the transaction processing performed by said processing means, independent of operation of said supervisor work station; said judgment conditions storage means having conditions stored therein for judging contents of said transaction and extracting means for extracting a selected transaction having contents to be processed, based upon the conditions in the judgment conditions storage means; and
,means for selectively acquiring, by said supervisor work station, the extracted selected transaction. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A business monitoring computer system in a business processing system, comprising:
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a basic information system having at least judgment conditions storage means and communication control means; a staff work station; a supervisor work station; a first communication path connecting said basic information system to said staff work station through said communication control means; a second communication path connecting said basic information system to said supervisor work station through said communication control means; means for sending a business process request in the form of a transaction from the staff work station to the basic information system; means in said basic information system for processing the transaction; means for sending to said staff work station, a result of the transaction processing performed by said processing means, independent of operation of said supervisor work station; said judgment conditions storage means having stored therein conditions for judging contents of said transaction and extracting means for extracting a selected transaction having contents to be processed, based upon the conditions in the judgment conditions storage means; and
,mailing means for converting a result of said extraction to an electronic mail format and for sending the result as electronic mail, to said supervisor work station.
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15. A business monitoring and supporting computer system comprising:
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a business monitoring system; and
,a processor system; said business monitoring system further comprising; a basic information system having at least communication control means; a staff work station; a supervisor work station; a first communication path connecting said basic information system through said communication control means to said staff work station; a second communication path connecting said basic information system through said communication control means to said supervisor work station; means for sending a business process request in the form of a transaction from the staff work station to the basic information system; means in said basic information system for processing the transaction; and means for sending to said staff work station a result of the transaction processing performed by said processing means, independent of operation of said supervisor work station; and
,said processor system further comprising; judgment conditions storage means having conditions stored therein for judging contents of said transaction, extracting means for extracting a selected transaction having contents to be processed, based upon the conditions in the judgment conditions storage means; and
,said supervisor work station having means for selectively acquiring the extracted selected transaction.
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16. A business monitoring and supporting computer system, comprising:
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a business monitoring system; and
,a processor system; said business monitoring system further comprising; a basic information system; a staff work station; a supervisor work station; a first communication path connecting said basic information system through said communication control means to said staff work station; a second communication path connecting said basic information system through said communication control means to said supervisor work station; means for sending a business process request in the form of a transaction from the staff work station to the basic information system; means in said basic information system for processing the transaction; and means for sending to said staff work station a result of the transaction processing performed by said processing means, independent of operation of said supervisor work station; and
,said processing system further comprising; judgment conditions storage means having conditions stored therein for judging contents of said transaction, extracting means for extracting a selected transaction having contents to be processed, based upon the conditions in the judgment conditions storage means; and
,mailing means for converting a result of said extraction to an electronic mail format and for sending the result as electronic mail, to said supervisor work station. - View Dependent Claims (17)
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18. A business monitoring method in a business processing computer system having a staff work station, a basic information system, a supervisor work station, a first communication path connecting said basic information system to said staff work station, and a second communication path connecting said basic information system to said supervisor work station, the method comprising:
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a step of sending a business process request in the form of a transaction from the staff work station to the basic information system; a step of processing the transaction in said basic information system; a step of sending to said staff work station a result of the transaction processing performed by said processing step, independent of operation of said supervisor work station; a step of extracting a selected transaction having contents to be processed, based upon conditions stored in a judgment conditions storage means; and
,a step of selectively acquiring, by said supervisor work station, the extracted selected transaction. - View Dependent Claims (19, 20)
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21. A business monitoring method in a business processing computer system having a staff work station, a basic information system, a supervisor work station, a first communication path connecting said basic information system to said staff work station, and a second communication path connecting said basic information system to said supervisor work station, the method comprising:
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a step of sending a business process request in the form of a transaction from the staff work station to the basic information system; a step of processing the transaction in said basic information system; a step of sending to said staff work station a result of the transaction processing performed by said processing step, independent of operation of said supervisor work station; a step of extracting a selected transaction having contents to be processed, on the basis of conditions in a judgment conditions storage means; and
,a step of converting the extracted selected transaction to an electronic mail format and for sending the result as an electronic mail, to said supervisor work station. - View Dependent Claims (22)
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Specification