Automated statistical data collection system

• US 5,355,327 A
• Filed: 11/26/1991
• Issued: 10/11/1994
• Est. Priority Date: 11/26/1991
• Status: Expired due to Term

• Current Assignee: Aspect Software Incorporated
• Original Assignee: Davox Corporation (Aspect Software Incorporated)
• Inventors: McGreevey, Michael, Stent, Robert J.
• Primary Examiner(s): Harvey, Jack B.
• Assistant Examiner(s): CHOI, KYLE JAEHUN
• Application Number:
  US07/798,241
• Time in Patent Office: 1,050 Days
• Field of Search: 377/15, 377/16, 364/DIG. 1, 364/280, 364/281.3, 364/264, 364/238.2, 364/550, 364/551.01, 364/401
• US Class Current: 702/187
• CPC Class Codes: G06F 11/3409 for performance assessment
• CPC Class Codes: G06F 11/3476 Data logging G06F11/14, G06F11/2205 take precedence
• CPC Class Codes: G06F 2201/86 Event-based monitoring
• CPC Class Codes: G06F 2201/88 Monitoring involving counting
• CPC Class Codes: G06Q 30/04 Billing or invoicing

Abstract

A statistical data collector gathers statistical data concerning the operation of at least one data terminal coupled to a host system by way of a data terminal controller. The data terminal controller controls access to the host by the data terminal. Each data terminal coupled to the data terminal controller includes at least one user definable function selector for selecting a previously defined data processing function. The data terminal controller further includes a statistical data collector, responsive to a selected data terminal user definable function selector, for gathering statistical data concerning the data processing function selected by the user definable function selector and operation of the data terminal.

Claims

1. A system for gathering, processing and displaying statistical data concerning the operation of at least one data terminal coupled to at least one host system by means of a data terminal controller, comprising:

a data terminal controller, coupled to one port of said at least one host system and to said at least one data terminal, and responsive to said at least one data terminal, for controlling access to said at least one host system by said at least one data terminal;

said at least one data terminal including at least one user definable function selector, said at least one user definable function selector operative for selecting and initiating the execution of at least one previously defined data processing function; and

said data terminal controller including a statistical data collector, responsive to said at least one data terminal and to at least one selected data terminal user definable function selector which has initiated the execution of at least one previously defined data processing function, for gathering statistical data concerning said data processing function selected and initiated by said user definable function selector and operation of said data terminal as said statistical data is generated and as operation of said data terminal is taking place, for processing at least said gathered statistical data as said statistical data is generated, and for displaying said processed statistical data as said statistical data is processed.

2. The system of claim 1 further including a plurality of data terminals, each of said plurality of data terminals coupled to said data terminal controller.

3. The system of claim 2 wherein said data terminal controller includes a data terminal server, coupled to said one port of said at least one host system.

4. The system of claim 3 wherein said statistical data collector collects data on the operation of said plurality of data terminals on a data terminal operator by operator basis.

5. The system of claim 2 wherein each of said plurality of data terminals include a plurality of user definable function selectors.

6. The system of claim 1 wherein said previously defined data processing functions are selected from the group consisting of accessing a host computer, signing-off a host computer, a telephone on-hook condition, a telephone off-hook condition, accessing a data base, writing to a data base, logging on a data terminal by an operator and logging off a data terminal by an operator.

7. The system of claim 1 wherein said statistical data includes event detection.

8. The system of claim 7 wherein said event detection includes detection of the execution of said at least one previously defined data processing function.

9. The system of claim 1 wherein said statistical data includes the elapsed time of the occurrence of at least one previously defined data processing function.

10. The system of claim 1 wherein said statistical data collector means includes at least an event recorder and an event timer.

11. The system of claim 10 wherein selection and execution of each of said at least one previously defined data processing functions generates at least one event;

and

wherein said at least one event recorder is responsive to said at least one generated event for recording the occurrence of said generated event.

12. The system of claim 11 wherein said event recorder records each generated event along with an associated time stamp.

13. The system of claim 12 wherein said associated time stamp is provided by said statistical data collector event timer.

14. A system for gathering, processing and displaying statistical data concerning the operation of a plurality of data terminals coupled to at least one host system and a data terminal server, comprising:

a data terminal server, coupled to one port of said at least one host system, and responsive to said plurality of coupled data terminals, for controlling access to said at least one host system by said plurality of data terminals;

each of said plurality of data terminals coupled to said data terminal server and operated by a corresponding plurality of data terminal operators, each of said data terminals including at least one user definable function selector, said at least one user definable function selector operative for selecting and initiating execution of at least one previously defined data processing function, and for generating at least one event upon said execution, and

said data terminal server including at least one event recorder and at least one event timer, and responsive to said plurality of coupled data terminals and to the generation of said at least one event, for recording said at least one event generated by the execution of said at least one previously defined data processing function selected by said at least one user definable function selector of said data terminals as said events occur, said recorded events including indicia of the data terminal operator operating the data terminal which generated said events, said data terminal event timer generating a time indicia associated and recorded with each of said generated events, as said generated events occur, and for processing said gathered statistical data as said statistical data is generated, and for displaying said processed statistical data as said statistical data is processed.

15. A system for gathering statistical data concerning the operation of a plurality of data terminals coupled to a plurality of host systems and a data terminal server, comprising:

at least one data terminal server, coupled to one port of each of said plurality of host systems, and responsive to said plurality of coupled data terminals, for controlling access to said plurality of host systems by said plurality of data terminals,

each of said plurality of data terminals coupled to said data terminal server and operated by a corresponding plurality of data terminal operators, each of said data terminals including at least one user definable function selector, said at least one user definable function selector operative for selecting and initiating execution of at least one previously defined data processing function, and for generating at least one event upon said execution; and

said data terminal server including at least one event recorder and at least one event timer, and responsive to said plurality of coupled data terminals and to the generation of said at least one event, for recording said at least one event generated by the execution of said at least one previously defined data processing function selected by said at least one user definable function selector of said data terminals as said generated events occur, said recorded events including indicia of the data terminal operator operating the data terminal which generated said events, said data terminal event timer generating a time indicia associated and recorded with each of said generated events as said generated events, occur, and for processing said gathered statistical data as said statistical data is generated, and for displaying said processed statistical data as said statistical data is gathered.