Voice-data telephonic interface control system
First Claim
1. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio response signals and digital input means for providing digital response signals, said control system comprising:
- cue means for cueing select ones of said terminals to prompt selective actuation of said voice communication means and said digital input means to provide responsive signals;
status means to selectively identify response signals from each select terminal as digital control signals, digital data signals or audio signals;
memory means for storing caller data relating to said individual callers;
consumable key test means for qualifying individual callers with respect to limited use;
means for addressing said caller data relating to said individual callers from said memory means in response to digital signals from said digital input means indicative of said individual callers'"'"' telephone numbers;
means for storing digital data signals from said digital input means as additional data relating to said individual callers;
control means for actuating said cue means and said status means to cue and identify audio signals, operation of said control means being conditioned on the failure of said means for addressing, to provide signals representative of said caller data from said memory means; and
means for storing said audio signals representative of said caller data in said memory means responsive to cueing by said cue means.
4 Assignments
0 Petitions
Accused Products
Abstract
In an audio-digital telephone interface system, selective operation prompts a caller with oral instructions to provide: digital control signals, digital data signals (numeric) or audio signals. Inbound and outbound operations are involved and inbound callers are qualified as by automatic number identification (ANI) signals and consumable key operation. A data cell is loaded in accordance with an operating program and the resulting data packet is flagged depending on the presence of audio signals. Data packets are returned to storage, as for subsequent addressing to call up, as to process ore,cue a caller. The illustrative format receives and organizes order data for goods or services or to isolate a subset or a sub-subset of callers.
-
Citations
22 Claims
-
1. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio response signals and digital input means for providing digital response signals, said control system comprising:
-
cue means for cueing select ones of said terminals to prompt selective actuation of said voice communication means and said digital input means to provide responsive signals; status means to selectively identify response signals from each select terminal as digital control signals, digital data signals or audio signals; memory means for storing caller data relating to said individual callers; consumable key test means for qualifying individual callers with respect to limited use; means for addressing said caller data relating to said individual callers from said memory means in response to digital signals from said digital input means indicative of said individual callers'"'"' telephone numbers; means for storing digital data signals from said digital input means as additional data relating to said individual callers; control means for actuating said cue means and said status means to cue and identify audio signals, operation of said control means being conditioned on the failure of said means for addressing, to provide signals representative of said caller data from said memory means; and means for storing said audio signals representative of said caller data in said memory means responsive to cueing by said cue means. - View Dependent Claims (2, 3, 4)
-
-
5. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio response signals and digital input means for providing digital response signals, said control system comprising:
-
cue means for cueing select ones of said terminals to prompt selective actuation of said voice communication means and said digital input means to provide responsive signals; consumable key test means for qualifying individual callers with respect to limited use; status means to selectively identify responsive signals from each select terminal as digital control signals, digital data signals or audio signals; control means implementing a stored program to control said cue means and said status means in accordance with said program and said digital control signals to prompt responsive signals from each select terminal in accordance with said status means, said program implementing an order operation; and means for selectively storing responsive signals from said select terminals including digital data signals and audio signals as selectively identified by said status means. - View Dependent Claims (6, 7, 8, 9, 10, 11, 12)
-
-
13. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio response signals and digital input means for providing digital response signals, said control system comprising:
-
cue means for cueing select ones of said terminals to prompt selective operation of said voice communication means and said digital input means at said terminals to provide responsive signals; status means to selectively indicate responsive signals from each select terminal as digital control signals, digital data signals or audio signals; memory means for storing individual caller data where such storage occurs as a result of a call; means for retrieving individual caller data from said memory means in response to control signals from said digital input means; control means for actuating said cue means and said status means to cue and identify responsive signals in relation to the operation selectively prompted by said cue means; and means for storing audio signals for reproducing audio caller voice data, provision of audio caller voice data responsive to cueing by said cue means under control of said status means. - View Dependent Claims (22)
-
-
14. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio response signals and digital input means for providing digital response signals, said control system comprising:
-
cue means for cueing select ones of said terminals to prompt selective actuation of said voice communication means and said digital input means to provide responsive signals; status means to selectively identify response signals from each select terminal as digital control signals, digital data signals or audio signals; memory means for storing caller data relating to said individual callers; consumable key test means for qualifying individual callers with respect to limited use; means for addressing said caller data relating to said individual callers from said memory means in response to digital signals from said digital input means indicative of said individual callers'"'"' account designation numbers; means for updating said memory means in response to said digital signals; control means for actuating said cue means and said status means to cue and identify audio signals, operation of said control means being conditioned on the failure of said means for addressing, to provide signals representative of said caller data from said memory means; and means for storing said audio signals representative of said caller data in said memory means responsive to cueing by said cue means. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21)
-
Specification