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Remote diagnosis of copy quality defects

  • US 5,365,310 A
  • Filed: 07/30/1993
  • Issued: 11/15/1994
  • Est. Priority Date: 07/30/1993
  • Status: Expired due to Fees
First Claim
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1. A process for remotely diagnosing non-repeatable copy quality defects in printed pages of a print job being processed by an electronic reprographic system, the reprographic system includes a printer for producing prints from the pages in response to job program instructions, and a user interface with display screen and at least one command input device for inputting the job program instructions for the print job, comprising the steps of:

  • printing the print job;

    determining a non-repeatable copy quality defect is present;

    loading the defective print job pages into a system document handler for scanning;

    scanning the defective print job pages thereby creating digitized page images of the defective pages;

    transferring the digitized page images containing the copy quality defect along with reprographic system identification and physical data to a remote diagnostic computer, the remote diagnostic computer having expert system software stored in a memory thereof for analyzing the copy quality defect;

    analyzing the digitized page images using the remote diagnostic computer;

    receiving from the remote diagnostic computer at least one of a status message, notice that a service technician is responding and a list of corrective procedures, the at least one status message, notice and list being displayed on the user interface display screen; and

    implementing the list of corrective procedures thereby correcting the copy quality defect.

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  • 4 Assignments
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