Method of redirecting a telephone call to an alternate destination

• US 5,369,695 A
• Filed: 01/06/1992
• Issued: 11/29/1994
• Est. Priority Date: 01/06/1992
• Status: Expired due to Term

• Current Assignee: American Telephone & Telegraph Company (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Shur, Lindsay A., Chakravarti, Vandana S., Christmann, R. Paul, Staniforth, Dawn E., Knittel, Steven F., Redberg, Margaret H., Shampine, William T.
• Primary Examiner(s): Dwyer, James L.
• Assistant Examiner(s): Hong, Harry S.
• Application Number:
  US07/817,225
• Time in Patent Office: 1,058 Days
• Field of Search: 379/212, 379/211, 379/210, 379/265, 379/266, 379/213, 379/214, 379/142, 379/46, 379/201, 379/207, 379/230, 379/219, 379/220, 379/221, 379/127
• US Class Current: 379/211.02
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 3/58 Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party substation line holding circuits H04M1/80
• CPC Class Codes: H04M 7/00 Arrangements for interconnection between switching centres
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges

Abstract

A facility is provided for redirecting a call from one destination point in a communications network to another destination point in the event that the call is not answered within a predetermined period of time, or in the event that after the call has been answered, the called party requests such redirection.

Claims

1. In a switching system comprising a plurality of switches interconnected to one another, a method for redirecting a call from one telephone station set to another telephone station set, said method comprising the steps of

responding at an originating one of said switches to receipt of a call identified by a called telephone number associated with said one telephone station set by obtaining from a database system associated with said switching system at least a redirect code, said database system deriving said redirect code as a function of said called number,

forwarding said call from said originating switch to a destination switch, said destination switch then responding by causing said call to be forwarded to said one telephone station set, and

responding at said originating switch to either a first condition, indicating that said call has not been answered, or a second condition, indicating that a party answering said call has requested redirection of said call, by redirecting said call from said destination switch to another destination switch identified as a function of said redirect code, wherein said other destination switch then forwards said call to said other telephone station set.

2. The method set forth in claim 1 wherein said step of deriving includes the step of

deriving a timer value, and wherein said step of redirecting includes the steps of

periodically incrementing by a predetermined value a counter associated with said call, and

invoking said first condition if a message indicating that said call has been answered is not received from said destination switch prior to the contents of said counter increasing to a value which at least equals said timer value.

3. The method set forth in claim 1 wherein said step of redirecting includes the step of

responding to said redirect code being a particular telephone number by then deriving another destination code and another redirect code as a function of said particular telephone number and then redirecting said call to a destination switch identified by said other destination code.

4. The method set forth in claim 3 wherein the step of deriving said other destination code and said other redirect code includes the step of deriving another timer value and associating said other timer value with said redirected call.

5. A method of muting a call through a switching system comprising a plurality of switches interconnected to one another, said method comprising the steps of

responding at an originating one of said switches to receipt of an incoming call identified by a called telephone number by deriving an associated destination code and a redirect code as a function of said called number,

forwarding said call from said one switch to a destination switch identified by said destination code, said destination switch then responding by causing said call to be extended to a station set identified by said called number, and

responding at said one switch to an absence of receipt within a predetermined period of time of an indication from said destination switch indicating that said call has not been answered or, if said call has been answered, receipt of an indication requesting redirection of said call by redirecting said call from said destination switch to another destination switch whose destination code is derived as a function of said redirect code.

6. The method set forth in claim 5 wherein said step of deriving includes the step of

deriving a timer value as a function of said called number, and wherein said step of redirecting includes the step of

responding at said one switch, following said extension of said call to said station set, by periodically incrementing a counter associated with said call and redirecting said call to said other destination switch if, prior to receipt of said indication indicating that said call has been answered, the value of said counter increases to a value at least equal to said timer value.

7. The method set forth in claim 5 wherein said step of redirecting includes the step of

responding to said redirect code being another telephone number by then deriving another destination code and another redirect code as a function of said other telephone number and then redirecting said call to a destination switch identified by said other destination code.

8. The method set forth in claim 7 wherein the step of deriving said other destination code and said other redirect code includes the step of deriving another timer value and associating said other timer value with said redirected call.

9. A method for use in a switching system comprising a plurality of switches interconnected to one another, said method redirecting a call from one telephone station set to another telephone station set, said method comprising the steps of:

responding at an originating one of said switches to receipt of a call identified by a called telephone number associated with said one telephone station set by deriving an associated destination code and a redirect code as a function of said called number,

forwarding said call to a destination switch identified by said destination code, said destination switch then responding by causing said call to be forwarded to said one telephone station set, and

responding at said originating switch to receipt of an indication indicative of a request to redirect the call to another telephone station set by redirecting said call from said destination switch to another destination switch serving said other telephone station, in which the identity of said other destination switch is derived as a function of said redirect code.

10. A method for use in a switching system comprising a plurality of switches interconnected to one another and each connected to a centralized data base, said method being operative for redirecting a call from one telephone station set to another telephone station set, said method comprising the steps of:

responding at one of said switches to an incoming telephone call associated with a called telephone number defining a predetermined telephone service by supplying at least said called telephone number to said centralized data base, said one of said switches being an originating switch for said call,

responding at said one switch to receipt from said data base of at least a telephone number associated with said one telephone station set and a call redirect code by forwarding said call to a destination switch identified as a function of the telephone number associated with said one telephone station set, and

responding at said one switch to receipt from said destination switch of an indication requiring redirection of said call by redirecting said call from said destination switch to another destination switch identified as a function of said redirect code and serving said other telephone station set.

11. The method set forth in claim 10 wherein said predetermined telephone service is a 800 telephone service.

12. The method set forth in claim 10 wherein said step of forwarding said call to said destination switch includes the steps of:

periodically incrementing by a predetermined value a timer associated with said call, and

responding to said timer reaching a predetermined value prior to receipt from said destination switch of an indication that said call has been completed by redirecting said call to said other destination switch.

13. The method set forth in claim 10 wherein said step of redirecting said call to said other destination switch includes the steps of:

responding to said redirect code being a particular telephone number by supplying said particular telephone number to said centralized data base, and

responding to receipt from said data base of at least another redirect code by redirecting said call to a telephone station set identified as a function of said other redirect code.

14. A method for use in a switching system comprising a plurality of switches interconnected to one another, said method of redirecting a call from one telephone station set to another telephone station set, said method comprising the steps of:

responding at an originating one of said switches to receipt of a telephone call identified by a called telephone number associated with said one telephone station set by deriving at least a redirect code as a function of said called number,

forwarding said call from said originating switch to a destination switch for presentation to said one telephone station set, and

responding at said originating switch to a predetermined condition requiring redirection of said call by redirecting said call from said destination switch to another destination switch identified as a function of said redirect code, in which said other destination switch serves said other telephone station set and in which said predetermined condition is one of a plurality of call redirection conditions including at least ring no answer and post answer.

15. The method set forth in claim 14 wherein said step of deriving includes the step of:

deriving a timer value, and wherein said step of redirecting includes the steps of;

periodically incrementing by a predetermined value a counter associated with said call, and

forwarding said call to said other destination switch if a message that said call has been answered is not received from said destination switch prior to the contents of said counter increasing to a value which at least equals said timer value.

16. The method set forth in claim 14 wherein said step of redirecting includes the step of:

responding to said redirect code being a particular telephone number by then deriving another destination code and another redirect code as a function of said particular telephone number and then redirecting said call to a destination switch identified by said other destination code.

17. The method set forth in claim 16 wherein the step of deriving said other destination code and said other redirect code includes the step of deriving another timer value and associating said other timer value with said redirected call.

18. A method of redirecting a call from one telephone station set to another telephone station set, said method comprising the steps of:

processing an incoming call received at one of a plurality of switches forming a communications system by causing information associated with said call to be translated into at least a redirect code and a destination code, said one of said plurality of switches King an originating switch for said call,

forwarding said call to a destination switch identified by said destination code and serving said one telephone station set, and

responding thereafter at said one switch to a condition requiting redirection of said call by redirecting said call from said destination switch to another destination switch identified as a function of said redirect code and serving said other telephone station set, said redirect code being a code other than a telephone number.