Telecommunication system protocol for asynchronous data communication between multiport switch control processor and information support personal computer terminal

• US 5,386,412 A
• Filed: 05/11/1993
• Issued: 01/31/1995
• Est. Priority Date: 05/11/1993
• Status: Expired due to Term

• Current Assignee: Firstpoint Contact Technologies, LLC (Alvaria Incorporated)
• Original Assignee: Rockwell International Corporation
• Inventors: Park, Jung S., Johns, Raymond G. Jr.
• Primary Examiner(s): Safourek, Benedict V.
• Application Number:
  US08/060,381
• Time in Patent Office: 630 Days
• Field of Search: 370/53, 370/58.1, 370/58.2, 370/60, 370/60.1, 370/79, 370/82, 370/110.1, 370/105, 370/95.1, 370/85.7, 370/85.14, 371/32, 371/33, 178/401 C, 395/500, 379/229, 379/230, 379/268, 379/269, 379/310
• US Class Current: 370/270
• CPC Class Codes: G06F 13/4022 using switching circuits, e.g. switching matrix, connection or expansion network G06F13/4009 takes precedence
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04Q 3/0025 Provisions for signalling

Abstract

A telecommunication system (40) with a multiport switch (42) controlled by a central processing unit (44) to interconnect telephone units (48) of an external telephonic network (50) with an internal network of agent telephonic units (52) connected with the multiport switch (42) and to communicate with an information support computer terminal (56) on a single, asynchronous, data communications link (58), a communication protocol method for communicating on the communications link (58) having the steps of establishing a multilayered compressed protocol in which the Data Link (24), Transport (28) and Session (30) layers of the OSI model (20) are combined into a single protocol layer (62), transmitting the compressed protocol on the asynchronous communication link (58), and transmitting a frame of information between the IST (56) and the telecommunication system (40), the frame having a plurality of different fields respectively associated with different types of information arranged in a preselected frame form including a frame type field (80), a channel identification field (82) including a destination channel for which the message is conveyed, a last message data identification field (96) for indicating the last message identification received, a frame sequence field (98) indicating the portion of the frame being transmitted in a sequence of frames which comprise the message identified, a message identification field (94) for identifying the message with which the frame being transmitted is associated, a size field (105) indicating the size of the data field (108), and a frame check sequence field (110) indicating information to check for accurate receipt of the message.

Claims

1. In a telecommunication system with a multiport switch controlled by central processing unit to interconnect telephone calls received from telephone units of an external network with an internal network of agent telephonic units connected with the multiport switch and in which the central processing unit communicates data with an information support computer terminal on a single, asynchronous, data communications link, a communication protocol method for communicating on said communication link, comprising the steps of:

establishing a multilayered compressed OSI Model Protocol in which the functions of the OSI Model protocol layers respectively entitled Data Link, Network, Transport and Session are combined into a single protocol layer; and

communicating on said asynchronous communication link in accordance with the multilayered compressed protocol.

2. The communication protocol method of claim 1 in which said step of communicating includes the steps of transmitting frames of information with a plurality of different fields respectively associated with different types of information arranged in a preselected frame format including at least one of

a type field for identifying the frame type of the frame being transmitted,

a channel identification field for indicating a destination channel to which the message is to be conveyed,

a message data identification field for indicating the last message identification received,

a more field for indicating whether the frame of information is the final frame of the message identified in the message field,

a frame sequence field for indicating the portion of the frame being transmitted in a sequence of frames which comprise the message identified in the message field,

a message identification field for identifying the message with which the frame being transmitted is associated,

a size field for indicating the size of the data field and

a data field having a size identified by the size field, and including

a field check sequence field for indicating information used to check for accurate receipt of the message.

3. The communication protocol method of claim 2 in which said step of communicating includes the steps of transmitting information in all of said fields.

4. The communication protocol method of claim 2 in which the size field has a high nibble section representation of the most significant bits of the data field size and a low nibble section for representation of the least significant bits of the size field.

5. The communication protocol method of claim 1 in which said step of establishing a multilayered compressed protocol includes the step of establishing three different types of frames including at least one link frame, at least one supervisory frame and one informational frame.

6. The communication protocol method of claim 5 in which only the following three link frames are established to create a communication connection:

a set asynchronous balanced mode link frame to request a link, an unnumbered acknowledgment link frame to acknowledge establishment of link connection and a disconnect link frame to indicate disconnection of the link.

7. The communication protocol method of claim 5 in which two types of supervisory frames are established including an ACK type frame to indicate correct receipt of a message and a NACK frame to indicate incorrect receipt of a message.

8. The communication protocol method of claim 5 in which two types of informational frames are established including a DATA 1 frame having a preselected message identification and a DATA 2 frame with a variable message identification field.

9. The communication protocol method of claim 8 in which two types of supervisory frames are established including an ACK type frame to indicate correct receipt of a message and a NACK frame to indicate incorrect receipt of a message.

10. The communication protocol method of claim 9 in which three link frames are established including a SABM-type link frame to request a link, a UA-type link frame to acknowledge establishment of link connection and a DISC-type link frame to indicate disconnection of a link.

11. In a telecommunication system with a multiport switch controlled by a central processing unit to interconnect telephonic calls received from telephone units of an external network with an internal network of agent telephonic units connected with the multiport switch and in which the central processing unit communicates data with an information support computer terminal on a single, asynchronous, data communications link, a communication protocol method for communicating on said communications link, comprising the steps of:

transmitting a frame of information with size bytes indicating the size of a variable size data field; and

transmitting the frame with data within the variable size data field having a size corresponding to that indicated by the size byte.

12. The communication protocol method of claim 11 including the step of transmitting a message identification number with the frame associated with the data in the data field.

13. The communication protocol method of claim 11 including the steps of

transmitting a message indicating an acknowledgement of correct receipt of the frame, and

transmitting an identification number of the last message transmitted form which the acknowledgement of correct receipt was obtained.

14. The communication protocol method of claim 11 including the step of transmitting an indication of in which one of a plurality of types of informational frames is the data being transmitted.

15. The communication protocol method of claim 11 in which one of the types of informational frames includes means for "piggybacking" an acknowledgement signal with the data in PG,29 the data field.

16. The communication protocol method of claim 11 including the step of transmitting a frame sequence number indicating a position of the informational frame in a sequence of frames carrying a message.

17. The communication protocol method of claim 11 including the step of transmitting a more code to indicate more frames of data will follow the frame of information being transmitted.

18. The communication protocol method of claim 11 in which there are two size bytes for respectively identifying the least most significant digits and the most significant digits of the size of the data field.

19. The communication protocol method of claim 11 including the step of comparing the size of the data field with the size identified by the size field to determine whether the data was correctly received.

20. In a telecommunication system with a multiport switch controlled by a central processing unit to interconnect telephonic calls received from telephone units of an external network with an internal network of agent telephonic units connected with the multiport switch and in which the central processing unit communicates data with an information support computer terminal on a single, asynchronous, data communication link, a communication protocol method for communication on said communications link, comprising the steps of:

transmitting an informational frame of data with a message number corresponding to a single message being conveyed by a plurality of informational frames; and

transmitting the informational frame of data with a frame sequence number representing the position of the informational frame in the plurality of informational frames which comprise the message.

21. The communication protocol method of claim 20 including the step of transmitting a number representation of the last message received correctly.

22. The communication protocol method of claim 20 including the step of transmitting four informational frames in each sequence of frames.

23. The communication protocol method of claim 20 including the step of transmitting with said informational frame at least one of the fields of

an informational frame type number,

a channel identification number,

a number including the last message correctly transmitted, and

a data field size number.

24. The communication protocol method of claim 23 including the step of transmitting all of said informational fields.

25. The communication protocol method of claim 20 including the step of transmitting with the informational frame a more code including whether there will be more frames transmitted for the message identified by said message number.

26. In a telecommunication system with a multiport switch controlled by a central processing unit to interconnect telephonic calls received from telephone units of an external network with an internal network of agent telephonic units connected with the multiport switch and in which the central processing unit communicates data with an information support computer terminal on a single, asynchronous, data communications link, a communication protocol method for communications on said communications link, comprising the steps of:

transmitting a flag at the beginning of the frame of information;

transmitting the frame of information with a plurality of different fields respectively associated with different types of information arranged in a preselected frame format including

a frame type field for identifying the frame type of the frame being transmitted,

a channel identification field for indicating a destination channel to which the message is to be conveyed,

a last message data identification field for indicating the last message identification received,

a frame sequence field for indicating the portion of the frame being transmitted in a sequence of frames which comprise the message identified in the message field,

a message identification field for identifying the message with which the frame being transmitted is associated,

a size field for indicating the size of the data field,

a data field having a size identified by the size field; and

transmitting another flag at the end of the frame of information.

27. The communication protocol method of claim 26 in which there are three different types of link frames identifiable by the frame type field in which the last message field, the more field, the frame sequence field, the message identification field and the size field and the data field are empty.

28. The communication protocol method of claim 27 in which the three different types of link frames are a set asynchronous balanced mode frame, a unnumbered acknowledgement frame and a disconnect frame.

29. The communication protocol method of claim 26 in which there are two different types of supervisory frames identifiable by the frame type field in which the more field, the frame sequence field, the message identification field and the size field and the data field are empty.

30. The communication protocol method of claim 29 in which the two different types of supervisory frames are an acknowledge frame and a negative acknowledge frame.

31. The communication protocol method of claim 26 in which there are two different types of informational frames identifiable by the frame type field including one type on which an acknowledge field type information is piggybacked on said one type of informational frame.

32. The communication protocol method of claim 26 including the step of transmitting the frame of information with a more field for indicating whether the frame of information is the final frame of the message identified in the message field.

33. The communication protocol method of claim 32 including a field for indicating information used to check if the information has been correctly received.