Outcalling apparatus

• US 5,404,400 A
• Filed: 03/01/1993
• Issued: 04/04/1995
• Est. Priority Date: 03/01/1993
• Status: Expired due to Term

• Current Assignee: Intel Corporation
• Original Assignee: Dialogic, Inc. (Enghouse Systems Limited)
• Inventors: Hamilton, Chris A.
• Primary Examiner(s): Dwyer, James L.
• Assistant Examiner(s): SAINT SURIN, JACQUES M
• Application Number:
  US08/024,402
• Time in Patent Office: 764 Days
• Field of Search: 379/92, 379/386, 379/88, 379/93, 379/127, 379/216, 379/100, 379/104, 379/69
• US Class Current: 379/386
• CPC Class Codes: H04M 2203/2027 Live party detection
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26
• CPC Class Codes: H04Q 11/0435 Details
• CPC Class Codes: Y10S 379/902 Auto-switch for an incoming voice data, or fax telephone call, e.g. comp/fax/tel
• CPC Class Codes: Y10S 379/904 Auto-calling

Abstract

An embodiment of the present invention is an apparatus for placing a telephone call over a telephone line and for detecting whether the telephone call was answered by a live person, an answering machine, a facsimile machine, or a data apparatus such as a modem and, depending on the manner in which the telephone call was answered, for connecting: (a) either a human agent or a telephone dialogue application to the telephone line to speak to a live person; (b) a voice message delivery system to the telephone line to send a voice message to an answering machine; (c) a facsimile message delivery system to the telephone line to send a facsimile message to the facsimile machine; and (d) a data message delivery system to the telephone line to send a data message to the data machine.

Claims

1. An outcalling apparatus which comprises:

a telephone outcalling apparatus for placing a telephone call over a telephone line;

a voice detector;

(a) for receiving telephone signals from the telephone line, (b) for detecting whether the telephone call was answered by a live person, and for generating a voice identification signal;

an answering machine detector;

(a) for receiving telephone signals from the telephone line, (b) for detecting whether the telephone call was answered by an answering machine, and for generating an answering machine identification signal;

a fax detector;

(a) for receiving signals from and sending signals to the telephone line, (b) for detecting whether the telephone call was answered by a facsimile machine, and for generating a fax identification signal;

a data set detector;

(a) for receiving signals from and sending signals to the telephone line, (b) for detecting whether the telephone call was answered by a data set, and for generating a data set identification signal;

a controller, responsive to the voice, answering machine, fax, and data set identification signals, for transmitting an identification signal to the telephone outcalling apparatus which indicates whether the telephone call was answered by a live person, an answering machine, a facsimile machine, or a data set; and

the telephone outcalling apparatus further comprising means, responsive to the identification signal, for connecting the telephone line to;

(a) a first signal producing means if the identification signal indicates that the telephone call was answered by a live person;

(b) a second signal producing means if the identification signal indicates that the telephone call was answered by an answering machine;

(c) a third signal producing means if the identification signal indicates that the telephone call was answered by a facsimile machine; and

(d) a fourth signal producing means if the identification signal indicates that the telephone call was answered by a data set.

2. The outcalling apparatus of claim 1 wherein the first signal producing means comprises a telephone dialogue application.

3. The outcalling apparatus of claim 1 wherein the second signal producing means comprises a voice delivery system.

4. The outcalling apparatus of claim 1 wherein the third signal producing means comprises a facsimile message delivery system.

5. The outcalling apparatus of claim 1 wherein the fourth signal producing means comprises a data message delivery system.

6. The outcalling apparatus of claim 1 wherein the first signal producing means comprises a telephone apparatus which is utilized by a live person.

7. The outcalling apparatus of claim 1 wherein the first signal producing means comprises a voice message delivery system.

8. A method for outcalling which comprises the steps of:

placing a telephone call over a telephone line;

detecting whether the telephone call was answered by a live person and generating a voice identification signal;

detecting whether the telephone call was answered by an answering machine and generating an answering machine identification signal;

detecting whether the telephone call was answered by a facsimile machine and generating a fax identification signal;

detecting whether the telephone call was answered by a data set and generating a data set identification signal;

responsive to the voice, answering machine, fax, and data set identification signals, determining whether the telephone call was answered by a live person, an answering machine, a facsimile machine, or a data set and generating an identification signal; and

connecting the telephone line to;

(a) a first signal producing means if the identification signal indicates that the telephone call was answered by a live person;

(b) a second signal producing means if the identification signal indicates that the telephone call was answered by an answering machine;

(c) a third signal producing means if the identification signal indicates that the telephone call was answered by a facsimile machine; and

(d) a fourth signal producing means if the identification signal indicates that the telephone call was answered by a data set.

9. A method for outcalling which comprises the steps of:

placing a telephone call over a telephone line;

detecting whether the telephone call was answered by an answering machine and generating an answering machine identification signal;

detecting whether the telephone call was answered by a facsimile machine and generating a fax identification signal;

responsive to the answering machine and fax identification signals, determining whether the telephone call was answered by an answering machine or a facsimile machine and generating an identification signal; and

connecting the telephone line to;

(a) a first signal producing means if the identification signal indicates that the telephone call was answered by an answering machine and (b) a second signal producing means if the identification signal indicates that the telephone call was answered by a facsimile machine.

10. A method for outcalling which comprises the steps of:

placing a telephone call over a telephone line;

detecting whether the telephone call was answered by a live person and generating a voice identification signal;

detecting whether the telephone call was answered by a facsimile machine and generating a fax identification signal;

responsive to the voice and fax identification signals, determining whether the telephone call was answered by a live person or a facsimile machine and generating an identification signal; and

connecting the telephone line to;

(a) a first signal producing means if the identification signal indicates that the telephone call was answered by a live person and (b) a second signal producing means if the identification signal indicates that the telephone call was answered by a facsimile machine.

11. A method for outcalling which comprises the steps of:

placing a telephone call over a telephone line;

detecting whether the telephone call was answered by a live person and generating a voice identification signal;

detecting whether the telephone call was answered by an answering machine and generating an answering machine identification signal;

detecting whether the telephone call was answered by a facsimile machine and generating a fax identification signal;

responsive to the voice, answering machine and fax identification signals, determining whether the telephone call was answered by a live person, an answering machine, or a facsimile machine and generating an identification signal; and

connecting the telephone line to;

(a) a first signal producing means if the identification signal indicates that the telephone call was answered by a live person;

(b) a second signal producing means if the identification signal indicates that the telephone call was answered by an answering machine; and

(c) a third signal producing means if the identification signal indicates that the telephone call was answered by a facsimile machine.

12. A method for outcalling which comprises the steps of:

placing a telephone call over a telephone line;

detecting whether the telephone call was answered by a live person and generating a voice identification signal;

detecting whether the telephone call was answered by a data set and generating a data set identification signal;

responsive to the voice and data set identification signals, determining whether the telephone call was answered by a live person or a data set and generating an identification signal; and

connecting the telephone line to;

(a) a first signal producing means if the identification signal indicates that the telephone call was answered by a live person and (b) a second signal producing means if the identification signal indicates that the telephone call was answered by a data set.

13. A method for outcalling which comprises the steps of:

placing a telephone call over a telephone line;

detecting whether the telephone call was answered by an answering machine and generating an answering machine identification signal;

detecting whether the telephone call was answered by a data set and generating a data set identification signal;

responsive to the answering machine and data set identification signals, determining whether the telephone call was answered by an answering machine or a data set and generating an identification signal; and

connecting the telephone line to;

(a) a first signal producing means if the identification signal indicates that the telephone call was answered by an answering machine and (b) a second signal producing means if the identification signal indicates that the telephone call was answered by a data set.

14. A method for outcalling which comprises the steps of:

placing a telephone call over a telephone line;

detecting whether the telephone call was answered by a facsimile machine and generating a fax identification signal;

detecting whether the telephone call was answered by a data set and generating a data set identification signal;

responsive to the fax and data set identification signals, determining whether the telephone call was answered by a facsimile machine or a data set and generating an identification signal; and

connecting the telephone line to;

(a) a first signal producing means if the identification signal indicates that the telephone call was answered by a facsimile machine and (b) a second signal producing means if the identification signal indicates that the telephone call was answered by a data set facsimile machine.