Method and device for displaying a hold service on multifunction telephone set and an exchange

• US 5,410,593 A
• Filed: 10/13/1993
• Issued: 04/25/1995
• Est. Priority Date: 10/16/1992
• Status: Expired due to Term

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Kamota, Satoru
• Primary Examiner(s): Dwyer, James L.
• Assistant Examiner(s): SAINT SURIN, JACQUES M
• Application Number:
  US08/135,737
• Time in Patent Office: 559 Days
• Field of Search: 379/393, 379/396, 379/164, 379/162, 379/163, 379/212, 379/156, 379/157
• US Class Current: 379/393
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 3/4283 Call holding circuits

Abstract

A hold displaying system includes plural multifunction telephone sets each of which has a hold indicator, and an exchange for accommodating the telephone sets. Each multifunction telephone set cooperates with the exchange to perform a hold display on the hold indicator of the respective multifunction telephone set. When information for a multifunction telephone set to which a hold display is forwarded is sent from a multifunction telephone set on a hold operating side to the exchange, the exchange transmits its hold display switching information to the multifunction telephone set to which the hold display was forwarded, whereby the hold indicator indicates the same hold display as that provided by the multifunction telephone set to which a hold display has been forwarded during its holding operation.

Claims

1. A method for displaying a hold service on a multifunction telephone set, comprising the steps of:

preparing a plurality of multifunction telephone sets each of which has a hold indicator, and an exchange accommodating said plurality of multifunction telephone sets, whereby when a holding operation of a multifunction telephone set is made during a call, said plurality of multifunction telephone sets and said exchange are cooperated with each other so as to provide a hold indication to the hold indicators of said multifunction telephone sets;

performing a holding operation of a multifunction telephone set on a hold operating side to send information for multifunction telephone sets to which a hold display is forwarded from a multifunction telephone set on said hold operating side to said exchange; and

sending hold display switching information from said exchange to said multifunction telephone set to which said hold display is forwarded, wherein the hold indicator of said multifunction telephone set to which said hold display is forwarded indicates a hold display made by said multifunction telephone sets to which said hold display is forwarded.

2. A method for displaying a hold service for a multifunction telephone set according to claim 1, further comprising the steps of:

performing a hold operation of said multifunction telephone set to which a holding operation is made to send information for a forwarded multifunction telephone set from said multifunction telephone set on said hold operating side to said exchange;

judging a status of said multifunction telephone set to which a hold display is forwarded within said exchange; and

sending said hold display switching information with respect to said forwarded multifunction telephone set by means of said exchange when said multifunction telephone set to which a hold display is forwarded is in an idle state, whereby a hold display made by said multifunction telephone set to which a hold display is forwarded is executed by said hold indicator of said multifunction telephone set to which said hold display is forwarded.

3. A method for displaying a hold service for a multifunction telephone set according to claim 2, wherein when said multifunction telephone set on hold operating side receives an extension call and said multifunction telephone set to which a hold indication is forwarded is in an idle state, said multifunction telephone set to which said hold indication is forwarded indicates its holding display while said multifunction telephone set on the hold operating side erases its holding display.

4. A method for displaying a hold service for a multifunction telephone set according to claim 2, wherein when said multifunction telephone set on hold operating side receives an office line call and said multifunction telephone set to which a hold display is forwarded is in an idle state, said multifunction telephone set to which said hold display is forwarded displays its holding state while it displays information that other multifunction telephone sets are in holding state, to said multifunction telephone set on the hold operating side.

5. A method for displaying a hold service for a multifunction telephone set according to claim 4, wherein said multifunction telephone set on the hold operating side displays its hold operating state in a different color from that of the hold display of said multifunction telephone set to which a hold display is forwarded.

6. A method for displaying a hold service for a multifunction telephone set according to claim 1, further comprising the steps of:

providing a holding operation of said multifunction telephone set to which a holding operation is made;

sending information for a multifunction telephone set to which a hold display is forwarded from said multifunction telephone set on said holding operation side to said exchange;

judging a status of said multifunction telephone set to which a hold display is forwarded within said exchange; and

sending said hold display information with respect to said multifunction telephone set on said hold operating side by means of said exchange when said multifunction telephone set to which a hold display is forwarded is in a busy or hold state, whereby a hold display is made on said hold indicator of said multifunction telephone set on said hold operating side.

7. A method for displaying a hold service for a multifunction telephone set according to claim 6, further comprising the steps of:

sending hold display information and distant blocking information with respect to said multifunction telephone set on said hold operating side by means of said exchange when said multifunction telephone set to which a hold display is forwarded is in a busy or hold state, to perform a hold display on said hold indicator of said multifunction telephone set on said hold operating side; and

displaying said distant blocking information on said indicator of said multifunction telephone set on said hold operating side.

8. A method for displaying a hold service for a multifunction telephone set according to claim 1, further comprising the step of inputting a special number as well as a telephone number of said multifunction telephone set to which a hold display is forwarded by means of said multifunction telephone set on said hold operating side when a hold display is performed on said multifunction telephone set to which said hold display is forwarded.

9. A method for displaying a hold service for a multifunction telephone set according to claim 1, further comprising the step of inputting a telephone number of said multifunction telephone set to which a hold display is forwarded by means of said multifunction telephone set on said hold operating side when a hold display is made on said multifunction telephone set to which said hold display is forwarded, in addition to an operation of a function button.

10. A method for displaying a hold service for a multifunction telephone set according to claim 1, wherein said information for said multifunction telephone set to which a hold display is forwarded is information on a telephone number of said multifunction telephone set to which a hold display is forwarded.

11. A hold service displaying device for a multifunction telephone set, and including plural multifunction telephone sets and an exchange accommodating said plural multifunction telephone sets, wherein said exchange and said plural multifunction telephone sets cooperate with each other so as to provide a hold display on a hold indicator of each of said multifunction telephone sets by executing a call holding operation during a calling period, the device comprising:

first memory means for storing exchange line information used by a multifunction telephone set on a hold operating side;

second memory means for storing information sent from said multifunction telephone set on said hold operating side, said information being used for a multifunction telephone set to which a hold display is forwarded;

supervisory means for supervising the status of a currently used line; and

control means for instructing a hold display switching information to said multifunction telephone set to which said hold display is forwarded when information for said multifunction telephone set to which said hold display is forwarded is sent from said multifunction telephone set on said hold operating side while the information contents of said first and second memory means are referred with a supervisory result from said supervisory means, said hold display switching information being information that said hold indicator of said multifunction telephone set to which said hold display is forwarded provides a hold display obtained according to a holding operation of said multifunction telephone set to which said hold display is forwarded.

12. A hold service displaying device suitable for a multifunction telephone set according to claim 11, wherein said information for said multifunction telephone set to which a hold display is forwarded is information on a telephone number of said multifunction telephone set to which a hold display is forwarded.

13. An exchange which accommodates plural multifunction telephone sets each provided with a hold indicating display, comprising:

first memory means for storing exchange line information used by a multifunction telephone set on a hold operating side;

second memory means for storing information sent from said multifunction telephone set on said hold operating side, said information being used for said multifunction telephone set to which a hold display is forwarded;

supervisory means for supervising the status of a currently used line; and

control means for instructing a hold display switching information to said multifunction telephone set to which a hold display is forwarded when information for said multifunction telephone set to which said hold display is forwarded is sent from said multifunction telephone set on said hold operating side while the information contents of said first and second memory means are referred with a supervisory result from said supervisory means, said hold display switching information being information that said hold indicating display of said multifunction telephone set to which said hold display is forwarded provides a hold display obtained according to a holding operation of said multifunction telephone set to which said hold display is forwarded.

14. The exchange according to claim 13, wherein said control means includes means for sending said hold display switching information to said multifunction telephone set to which a hold display is forwarded when said control means decides that said multifunction telephone set to which a hold display is forwarded is in an idle state by referring with a supervisory result in said supervisory means, in response to a hold operation information from said multifunction telephone set on said hold operating side and information sent from said multifunction telephone set on said hold operating side to said multifunction telephone set to which said hold display is forwarded.

15. The exchange according to claim 14, wherein said control means includes means for sending a signal to display that said multifunction telephone set to which said hold display is forwarded is in a holding state and for sending a signal to erase said hold display of said multifunction telephone set on said hold operating side, when said control means by referring a memory content in said second memory means with a supervisory result produced by said supervisory means decides that a call received by said multifunction telephone set on said hold operating side is an extension call and that said multifunction telephone set to which a hold display is forwarded is in an idle state.

16. The exchange according to claim 14, wherein said control means includes means for sending a signal to display that said multifunction telephone set to which said hold display is forwarded is in a holding state and for sending a signal to display that other multifunction telephone sets are in a hold state on said multifunction telephone set on said hold operating side, when said control means by referring a memory content in said second memory means with a supervisory result produced by said supervisory means decides that a call received by said multifunction telephone set on said hold operating side is an office line call and that said multifunction telephone set to which a hold display is forwarded is in an idle state.

17. The exchange according to claim 16, wherein said control means includes means for sending a signal to display information on said multifunction telephone set on said hold operating side, with a color different from that of said multifunction telephone set to which a hold display is forwarded.

18. The exchange according to claim 13, wherein said control means includes means for sending information regarding a hold display to said multifunction telephone set on said hold operating side when said control means decides that said multifunction telephone set to which said hold display is forwarded is in a busy or hold state by referring to a supervisory result obtained in said supervisory means, in response to a hold operation information from said multifunction telephone set on said hold operating side and information sent from said multifunction telephone set on said hold operating side to said multifunction telephone set to which said hold display is forwarded.

19. The exchange according to claim 18, wherein said control means includes means for sending both hold display information and distant blocking information to said multifunction telephone set on said hold operating side.

20. The exchange according to claim 13, wherein said information for said multifunction telephone set to which said hold display is forwarded comprises information regarding a telephone number of said multifunction telephone set to which said hold display is forwarded.

21. The exchange according to claim 13, wherein said information received from said multifunction telephone set on said hold operating side includes special number information and information regarding the telephone number of said multifunction telephone set to which said hold display is forwarded.

22. The exchange according to claim 13, wherein said information received from said multifunction telephone set on said hold operating side includes information regarding a function button operation of said multifunction telephone set on said hold operating side and information regarding a telephone number of said multifunction telephone set to which said hold display is forwarded.