Automatic call to selected remote operators in response to predetermined machine conditions

• US 5,414,494 A
• Filed: 12/06/1993
• Issued: 05/09/1995
• Est. Priority Date: 12/06/1993
• Status: Expired due to Term

• Current Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Chapuran, Ronald F., Ebner, Fritz F., Aikens, Andrew J.
• Primary Examiner(s): Grimley, A. T.
• Assistant Examiner(s): Brase, Sandra L.
• Application Number:
  US08/161,612
• Time in Patent Office: 519 Days
• Field of Search: 355/200, 355/202, 355/203, 355/204, 355/205, 355/206, 355/207, 355/208, 355/209, 355/77, 358/406, 371/15.1, 371/16.4, 395/575, 395/500
• US Class Current: 399/1
• CPC Class Codes: G03G 15/5079 for maintenance
• CPC Class Codes: G03G 15/55 Self-diagnostics; Malfunction or lifetime display
• CPC Class Codes: G03G 2215/00113 Plurality of apparatus configured in groups each with its own host
• CPC Class Codes: G06F 11/0733 in a data processing system embedded in an image processing device, e.g. printer, facsimile, scanner
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/2294 by remote test
• CPC Class Codes: G06F 11/3495 for systems

Abstract

A method of automatic notification to selected remote devices in response to machine conditions detected by a machine monitoring element including displaying machine condition options for selection of predetermined machine conditions for automatic notification to remote stations, selectively programming the predetermined machine conditions for notification to the remote locations, monitoring the operation of the machine, determining a machine condition to be a condition to require a notification to the remote locations, and automatically initiating a notification to the remote locations on a priority basis including notification to a first remote station in response to a first machine condition and notification to a second remote station in response to a second machine condition detected by the machine monitoring element.

Claims

1. In a system having a plurality of devices interconnected to a host machine, each of the devices having image processing components for forming images on a medium and a controller for directing the operation of the image processing components including a device monitoring element to sense predetermined device conditions, a method for notifying the host machine in response to device conditions detected by the device monitoring element comprising the steps of:

displaying device condition options at the host machine for presetting predetermined device conditions for automatic notification to the host machine,

selectively presetting predetermined device conditions for a given device, said given device monitoring the operation of the image processing components relative to predetermined conditions,

detecting a device condition in one of said devices to be a condition for automatically notifying the host machine, and

automatically initiating a notification of the device condition to the host machine.

2. In an image processing apparatus having image processing components for forming images on a medium, a controller for directing the operation of the image processing components including a machine monitoring element to sense predetermined machine conditions and an operator interface connected to the controller, the image processing apparatus adapted for communication with a plurality of remote stations, the method of automatic notification to a selected remote station in response to the machine conditions detected by the machine monitoring element comprising the steps of:

selectively programming from the operator interface the conditions for notification to a given remote location,

monitoring the operation of the image processing apparatus relative to forming images on the medium,

detecting a first machine condition,

determining the first machine condition to be a condition to require notification to a first remote location,

automatically initiating a notification to the first remote location,

detecting a second machine condition,

determining the second machine condition to be a condition to require notification to a second remote location, and

automatically initiating a notification to the second remote location.

3. The method of claim 2 wherein the step of selectively programming the conditions for notification includes the step of programming from a given remote station.

4. The method of claim 2 wherein the step of selectively programming the conditions for notification to a given remote location includes the step of programming a job interrupt condition for notification to the remote location.

5. The method of claim 2 wherein the step of selectively programming the conditions for notification to a given remote location includes the step of programming a low toner condition for notification to the remote location.

6. The method of claim 2 wherein the step of selectively programming the conditions for notification to a given remote location includes the step of programming an end of job condition for notification to the remote location.

7. The method of claim 2 wherein the operator interface includes a display and the step of selectively programming the conditions for notification to a given remote location includes the step of displaying program options for operator selection.

8. In an image processing apparatus having image processing components for forming images on a medium, a controller for directing the operation of the image processing components including a machine monitoring element to sense predetermined machine conditions, the image processing apparatus adapted for communication with a plurality of remote stations, the method of automatic notification to a selected remote station in response to the pre-determined machine conditions detected by the machine monitoring element comprising the steps of:

pre-setting the predetermined machine conditions from a first remote location,

monitoring the operation of the image processing apparatus,

detecting a machine condition preset from the first remote location, and

automatically initiating a notification to the first remote location and to a second remote location, one of the first and second remote locations being a portable location.

9. The method of claim 8 wherein the step of pre-setting the pre-determined machine conditions includes the step of presetting a jam condition.

10. The method of claim 8 wherein the step of pre-setting the pre-determined machine conditions includes the step of pre-setting a job completion condition.

11. An image processing apparatus having image processing components for forming images on a medium comprising a controller for directing the operation of the image processing components, a machine monitoring element to sense predetermined machine conditions, a communication device for communication with a plurality of remote stations, means for pre-setting the predetermined machine conditions from a first remote location, means for monitoring the operation of the image processing apparatus, means for detecting a machine condition preset from the first remote location, and means for automatically initiating a notification to the first remote location and to a second remote location, one of the first and second remote locations being a portable location.

12. The image processing apparatus of claim 11 wherein one of the first remote and second remote locations is an electronic workstation with screen display.

13. In an image processing apparatus having image processing components for forming images on a medium, a controller for directing the operation of the image processing components including a machine monitoring element to sense machine job completion and machine jam conditions, the image processing apparatus adapted for communication with a plurality of remote stations including an electronic pager and an electronic workstation with display screen, the method of automatic notification to the remote stations in response to machine job completion and machine jam conditions detected by the machine monitoring element comprising the steps of:

pre-setting the predetermined machine conditions from the electronic workstation,

monitoring the operation of the image processing apparatus,

detecting machine job completion and machine jam conditions by the machine monitoring element, and

automatically initiating a notification to the pager in response to the detecting of either machine job completion or machine jam conditions.

14. An imaging machine comprising a machine monitoring element for detecting machine conditions, means responsive to the detected machine conditions for selectively notifying remote devices, means for selectively changing the machine conditions for notification to the remote devices, the means for selectively notifying remote devices including means for automatically initiating a notification to the remote locations on a priority basis including means for notification to a first remote station in response to a first machine condition and means for notification to a second remote station in response to a second machine condition detected by the machine monitoring element.

15. In an image processing machine having image processing components for forming images on a medium including a machine monitoring element to sense predetermined machine condition and a controller for directing the operation of the image processing components, the machine adapted for communication with a plurality of remote stations, a method of presetting the controller for automatic notification to a selected remote station in response to the pre-determined machine conditions detected by the machine monitoring element comprising the steps of:

accessing an interface at one of the processing machine and remote stations, the interface including a plurality of pre-setting options,

selecting a first pre-setting option at the interface,

pre-setting the predetermined machine conditions in response to said first pre-setting option,

selecting a second pre-setting option at the interface,

pre-setting the predetermined machine conditions in response to said second pre-setting option,

monitoring the operation of the image processing apparatus,

detecting one of the first and second pre-setting options, and

responsive to the detecting automatically initiating a notification to one of the plurality of remote stations.

16. The method of claim 15 including the step of accessing the interface at a remote station and including a screen for displaying the pre-setting options.

17. The method of claim 15 including the step of accessing the interface at the image processing machine and including a screen for displaying the pre-setting options.

18. The method of claim 15 wherein the step of automatically initiating a notification to one of the plurality of remote stations includes the steps of automatically initiating a notification to a first remote station in response to the first pre-setting option and automatically initiating a notification to a second remote station in response to the second pre-setting option.

19. The method of claim 15 wherein the step of selecting a first pre-setting option at the interface includes the step of selecting the option in a window display at the interface.

20. The method of claim 19 including the step of scrolling options in the window display.

21. In an image processing machine having image processing components for forming images on a medium including a machine monitoring element to sense predetermined machine condition and a controller for directing the operation of the image processing components, the machine adapted for communication with a plurality of remote stations, a method of presetting the controller for automatic notification to a selected remote station in response to the pre-determined machine conditions detected by the machine monitoring element comprising the steps of:

accessing an interface at one of the remote stations, the interface including a display with a plurality of pre-setting options,

selecting a job status option at the interface,

pre-setting the predetermined machine conditions in response to said job status option,

selecting a machine status option at the interface,

pre-setting the predetermined machine conditions in response to the machine status option,

monitoring the operation of the image processing apparatus,

detecting one of the first and second options, and

responsive to the detecting automatically initiating a notification to one of the plurality of remote stations for the job status option and initiating a notification to another of the plurality of remote stations for the machine status option.

22. A communication network having a plurality of remote devices and a user interface, one of the devices being an image processing machine having image processing components for forming images on a medium and a controller for directing the operation of the image processing components including a machine monitoring element to sense predetermined machine conditions, and means for automatic notification to a selected one of the plurality of remote devices in response to the predetermined machine conditions detected by the machine monitoring element comprising selecting means for pre-setting the predetermined machine conditions from the user interface, means for monitoring the operation of the image processing apparatus, means for detecting a machine condition preset from the user interface, and means for automatically initiating a notification to a first remote device in response to a first machine condition and to a second remote device in response to a second machine condition, one of the first and second remote devices being a portable device.

23. The communication network of claim 22 including means to alter the pre-set predetermined machine conditions.