Data transmission routing system
First Claim
1. A computer system in which a terminal user making a request for information or other assistance available through a computer network, accesses a first host within a multihost network, said system comprising:
- a PAD node within the network to receive a call from the terminal user and connect the user to the first host;
first program means within the first host for processing profile information from the user and selecting which host within the multihost network should handle the user'"'"'s request; and
second program means within the PAD node for responding to the first host and contacting a selected target host independent of user instruction, wherein after a connection is made with the target host the terminal user'"'"'s connection with the first host is deflected to the target host.
4 Assignments
0 Petitions
Accused Products
Abstract
A data transmission routing system which allows a terminal user to access an initial host within a computer network, the initial host determines a preferred target host to respond to the user'"'"'s requests, the initial host communicates with a terminal or gateway node the target host'"'"'s address, and the terminal or gateway node makes a connection wth the target host. Once the terminal or gateway node is in communication with the target host, the initial host forwards through the terminal or gateway node user profile information to the target host. The initial host is then disconnected and communication then proceeds with the user in contact with the target host through the terminal or gateway node. The entire process may take less than a second or two and the user may never know that a call deflection to a new host has occurred.
-
Citations
15 Claims
-
1. A computer system in which a terminal user making a request for information or other assistance available through a computer network, accesses a first host within a multihost network, said system comprising:
a PAD node within the network to receive a call from the terminal user and connect the user to the first host;
first program means within the first host for processing profile information from the user and selecting which host within the multihost network should handle the user'"'"'s request; and
second program means within the PAD node for responding to the first host and contacting a selected target host independent of user instruction, wherein after a connection is made with the target host the terminal user'"'"'s connection with the first host is deflected to the target host.- View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
-
10. A method for switching a terminal user, making a request, from one computer host to another computer host within a multihost network, said method comprising the steps of:
the terminal user calling a first host within the network, the call being received through a PAD node which contacts the first host, such that the user, the PAD node, and the first host are simultaneously in communication;
the first host learning profile information about the user and the user'"'"'s request;
the first host determining a target host within the network that should respond to the user'"'"'s request and informing the PAD node of the target host address;
the PAD node contacting the target host; and
the first host disconnecting from the PAD node.- View Dependent Claims (11, 12, 13, 14, 15)
Specification