Post answer telephone call redirection or rerouting

• US 5,432,845 A
• Filed: 12/21/1992
• Issued: 07/11/1995
• Est. Priority Date: 12/21/1992
• Status: Expired due to Term

• Current Assignee: AT&T IPM Corp. (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: McQuaide, Arnold C. Jr., Knittel, Steven F., Sherman, Judith L., Kuchenbecker, William G., Redberg, Margaret H., Heinsius, Steven T., Burd, Margaret A., Frankel, Rise J., Winseck, Michael M. Jr.
• Primary Examiner(s): Dwyer, James L.
• Assistant Examiner(s): LAU, MICHAEL
• Application Number:
  US07/993,754
• Time in Patent Office: 932 Days
• Field of Search: 379/201, 379/207, 379/210, 379/212, 379/211, 379/112, 379/115
• US Class Current: 379/211.01
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/07 Split billing, i.e. both A-party and B-party charged for the communication
• CPC Class Codes: H04M 2203/5018 Initiating a conference during a two-party conversation, i.e. three-party-service or three-way-call computer conference organisation arrangements H04L12/1818
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 2215/64 Split billing, sharing the cost of calls, e.g. between calling and called parties
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/42306 Number translation services, e.g. premium-rate, freephone or vanity number services
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 3/58 Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party substation line holding circuits H04M1/80
• CPC Class Codes: H04Q 2213/1313 Metering, billing
• CPC Class Codes: H04Q 2213/13512 800 - freefone
• CPC Class Codes: H04Q 2213/13541 routing
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking

Abstract

Calls made to an 800 service subscriber are routed to the subscriber'"'"'s primary location via a telephone network switch operating in conjunction with a specially configured adjunct processor. The adjunct processor is arranged to monitor the call even after it is answered by an attendant or other subscriber personnel at the primary location. If the call is to be redirected from the primary location to an alternate location, the adjunct is signaled, typically by a DTMF sequence. The adjunct responds by putting the calling party on hold and by initiating a call to the alternate location on an outgoing trunk of the network switch, in such a way that it emulates or imitates both the routing (call treatment) and billing the characteristics of a call made from the original customer location. Redirection can then be completed in one of three ways: blind transfer, consultation, or conference. Billing for the call is arranged so that the subscriber of the 800 number originally dialed by the calling party at the customer location pays only for the portion of the call in which the primary location is actively involved in communications with the calling party. The subscriber providing the 800 number for the alternate location pays for the portion of the call in which the alternate location is involved, as though the call originated from the customer'"'"'s location and proceeded directly to the alternate location, without having been rerouted at the network switch. Thus, the subscriber is not charged for any period of time which is not "used" by that subscriber.

Claims

1. A system for completing telephone calls comprising

means including a switch having a processor for routing a first call originated from a calling party at a customer location to a redirecting party at a primary location, said primary location being determined as a joint function of (a) the telephone number dialed by said calling party and (b) the telephone number of said customer location,

means in said processor for monitoring said first call, after it has been completed to said primary location, for a redirection signal indicative of a desire to forward said first call to an alternate location,

means in said processor responsive to said redirection signal for routing a second call initiated in said processor from said switch to said alternate location, said alternate location being determined at least in part as a function of said telephone number of said customer location, and

means for completing a call path between said calling party and said alternate location which excludes said primary location, by interconnecting said first and second calls.

2. The invention defined in claim 1 wherein said first call is routed from said calling party to said primary location through said processor and said second call is routed from said primary location to said alternate location through said processor, and wherein said first and second calls are bridged by said processor.

3. The invention defined in claim 1 wherein said processor further includes means for billing said redirecting party for a forwarded call as though it originated from said customer location and proceeded directly to said alternate location, without having been routed to said primary location.

4. The invention defined in claim 1 wherein said redirection signal is a touch tone sequence generated in said primary location.

5. The invention defined in claim 1 where said processor further includes means for updating a bill record generated for said first call to indicate the redirection of said call to said alternate location.

6. The invention defined in claim 1 wherein said signal indicative of a desire to redirect said call to said alternate location is a dual tone multi frequency (DTMF) signal, and said system includes means for recognizing predefined sequences of DTMF signals.

7. The invention defined in claim 1 wherein said processor is arranged to continue to monitor said call after said call is redirected to said alternate location.

8. A system for completing telephone calls comprising

means including a switch having a processor for routing a first call originated from a calling party to a redirecting party at a primary location, said primary location being determined as a joint function of (a) the telephone number dialed by said calling party and (b) the location of the telephone from which said calling party originated said first call,

means in said processor for monitoring said first call, after it has been completed to said primary location, for a signal indicative of a desire to initiate at least one additional call from said processor to a target party at another location,

means in said processor for signaling said switch to initiate said at least one additional call, wherein the routing of said at least one additional call is determined at least in part as a function of said location of said telephone from which said calling party originated said first call, and

means for completing a call path between said calling party and said another location by bridging said first and said at least one additional calls in said processor.

9. The invention defined in claim 8 wherein said last mentioned means includes means for conferencing said calling party, said redirecting party and said target party.

10. The invention defined in claim 8 wherein said system is arranged to store an indication of the number of additional calls initiated from said switch, and to allow said additional calls only if said indication is below a threshold.

11. The invention defined in claim 8 wherein said last mentioned means is arranged to complete a sequence of calls to multiple locations.

12. A call processing and billing method comprising

connecting a call from a first station to a second station,

contemporaneously with said connecting, initiating a first billing record for said call, said first billing record including information indicative of the charge for a call made from said first station to said second station,

redirecting said call by connecting said first station to a third station,

contemporaneously with said connecting of said call to said third station, initiating a second billing record for said call, said second billing record including information indicative of the charge for a call made from said first station to said third station,

terminating said first billing record when said second station is disconnected from the redirected call, and

terminating said second billing record when (a) said redirected call is terminated or (b) said third station is disconnected from said call.

13. A method in accordance with claim 12 where said connecting a call step includes

establishing a call from said first station to an adjunct processor,

establishing a call from said adjunct processor to said second station, and

bridging said first and second calls.

14. A method in accordance with claim 12 wherein said call redirecting step includes

establishing a call from said adjunct processor to said third station, and

bridging said third station onto said call and dropping said second station from said call.

15. A method in accordance with claim 12 wherein said call redirecting step includes

establishing a call from said adjunct processor to said third station, and

adding said third station onto said call while maintaining said second station on said call, thereby conferencing said first, second and third stations.

16. A method in accordance with claim 12 further comprising

transmitting said first and second billing records to a billing center.

17. A call billing method comprising

initiating a first billing record for a call contemporaneously with a connection of said call from a first station to a second station,

initiating a second billing record for said call contemporaneously with a redirection of said call from said second station to a third station,

wherein said second billing record is generated as though said call redirected by said second station to said third station originated from said first station.

18. A method in accordance with claim 17 where said call from said first station to said second station is a toll free call billed to a subscriber providing said second station, and said call from said second station to said third station is a toll free call billed to a subscriber providing said third station.

19. A method in accordance with claim 17 further comprising

completing said first billing record at the time said first call is redirected from said second station to said third station.

20. A call processing and billing method comprising

connecting a call from a first station to a second station via an originating switch

contemporaneously with said connecting, initiating generation of a bill for said call in said originating switch,

transferring said call from said second station to a third station via a network switch,

contemporaneously with said transferring, initiating generation of a bill for said call in said network switch,

after disconnection of said second station from said call, terminating generation of said bill in said originating switch, and

after disconnection of said third station from said call, terminating generation of said bill in said network switch.

21. A call processing and billing method comprising

connecting a call from a first station to a second station,

contemporaneously with said connecting, initiating a first billing record for said call,

transferring said call from said second station to a third station, for communication between said first station and said third station,

contemporaneously with said transferring of said call from said second station to said third station, initiating a second billing record for said call, and

terminating said first billing record upon disconnecting second station from said call.

22. A method in accordance with claim 21 further comprising

transmitting said first and second billing records for use by a billing center.

23. A method in accordance with claim 21 where said transferring occurs in response to a prespecified event.

24. The invention of claim 23 wherein said prespecified event includes receipt of a disconnect signal from only one of said stations.

25. A method in accordance with claim 23 where said prespecified event includes receiving predefined signaling from one of said stations.

26. A method for completing telephone calls comprising the steps of

routing a call originated from a calling party at a customer location via a switch having a processor to a redirecting party at a primary location, said routing to said primary location being determined as a joint function of (a) the telephone number dialed by said calling party and (b) the telephone number of said customer location,

monitoring said call in said processor after it has been completed to said primary location, for a redirection signal indicative of a desire to forward said call to an alternate location,

routing a second call initiated in said processor from said switch to said alternate location, said routing to said alternate location being determined at least in part as a function of said telephone number of said customer location, and

completing a call path between said calling party and said alternate location which excludes said primary location, by bridging said first and second calls.