Voice mail notification system

• US 5,434,907 A
• Filed: 03/13/1992
• Issued: 07/18/1995
• Est. Priority Date: 03/13/1992
• Status: Expired due to Fees

• Current Assignee: Global Crossing Telecommunications Incorporated (Lumen Technologies, Inc.)
• Original Assignee: Allnet Communication Services, Inc. (Frontier Communications Parent, Inc.)
• Inventors: Fernald, Steven A., Hurst, Robert L.
• Primary Examiner(s): Dwyer, James L.
• Assistant Examiner(s): TSANG, FAN S
• Application Number:
  US07/851,056
• Time in Patent Office: 1,222 Days
• Field of Search: 379/67, 379/88, 379/89, 379/207
• US Class Current: 379/88.12
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

A method and system is provided for performing voice mail services in conjunction with a telecommunication service network. The invention specifically discloses a method and system of updating a message count representing the number of pending voice mail messages directed to a telecommunication service subscriber. The invention also discloses a method and system of automatically notifying a telecommunication service subscriber of the number of pending voice mail messages based on the value of the message count. The invention further discloses a method and system of automatically assigning a voice mail box number to a telecommunication service subscriber upon the request of the subscriber.

Claims

1. A method of automatically updating a telecommunication system message count representing the number of audio messages stored in a voice mail box assigned to a telecommunication service subscriber, the method comprising:

updating a first message count by an interactive voice response system based on activity affecting the number of audio messages stored in the voice mail box assigned to the telecommunication service subscriber;

transmitting a predefined mail box number identifying the voice mail box of the subscriber and the value of the first message count from the interactive voice response system to a service system host computer;

updating a second message count at the service system host computer to equal the value of the first message count received from the interactive voice response system;

translating the mail box number received from the interactive voice response system into a subscriber identification signal;

transmitting the subscriber identification signal and the value of the second message count from the service system host computer to a telecommunication system host computer; and

updating the telecommunication system message count associated with the subscriber identification signal to equal the value of the second message count received from the service system host computer.

2. The method as claimed in claim 1 wherein the step of updating a first message count at an interactive voice response system further includes the steps of:

receiving a call at an interactive voice response system from a message sender;

recording an audio message to be stored in the voice mail box of the subscriber; and

incrementing the first message count.

3. The method as claimed in claim 1 wherein the step of updating a first message count at an interactive voice response system further includes the steps of:

delivering a pending message to a telecommunications service subscriber; and

decrementing the first message count.

4. The method as claimed in claim 1 wherein the telecommunication host computer is one of a plurality of telecommunication host computers connected to a telecommunication computer network, the step of transmitting the subscriber identification signal and the value of the second message count from the service system host computer to a telecommunication host computer further includes the step of:

transmitting the subscriber identification signal and the value of the second message count from the service system host computer to all telecommunication host computers connected to the telecommunication computer network.

5. A system for automatically updating a telecommunication system message count representing the number of audio messages stored in a voice mail box assigned to a telecommunication service subscriber, the system comprising:

means for updating a first message count by an interactive voice response system based on activity affecting the number of audio messages stored in the voice mail box assigned to the telecommunication service subscriber;

means for transmitting a predefined mail box number identifying the voice mail box of the subscriber and the value of the first message count from the interactive voice response system to a service system host computer;

means for updating a second message count at the service system host computer to equal the value of the first message count received from the interactive voice response system;

means for translating the mail box number received from the interactive voice response system into a subscriber identification signal;

means for transmitting the subscriber identification signal and the value of the second message count from the service system host computer to a telecommunication host computer; and

means for updating the telecommunication system message count associated with the subscriber identification signal to equal the value of the second message count received from the service system host computer.

6. The system as claimed in claim 5 wherein the means for updating a first message count at an interactive voice response system further includes:

means for receiving a call at an interactive voice response system from a message sender;

means for recording an audio message to be stored in the voice mail box of the subscriber; and

means for incrementing the first message count.

7. The system as claimed in claim 5 wherein the means for updating a first message count at an interactive voice response system further includes:

means for delivering a pending message to a telecommunications service subscriber; and

means for decrementing a first message count.

8. The system as claimed in claim 5 wherein the telecommunication host computer is one of a plurality of telecommunication host computers connected to a telecommunication computer network.

9. The system as claimed in claim 8 further includes:

means for transmitting the subscriber identification signal and the value of the telecommunication message count to all telecommunication host computers connected to the telecommunication computer network;

means for updating a plurality of local message counts associated with the subscriber identification signal to equal the value of the telecommunication message count.