Greeting and schedule integration arrangement

• US 5,434,908 A
• Filed: 04/22/1993
• Issued: 07/18/1995
• Est. Priority Date: 04/22/1993
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Klein, Robert M.
• Primary Examiner(s): Dwyer, James L.
• Assistant Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US08/051,920
• Time in Patent Office: 817 Days
• Field of Search: 379/67, 379/88, 379/89, 379/84, 379/214, 379/201, 379/211, 379/71, 379/76, 379/72
• US Class Current: 379/88.23
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2242/14 with services dependent on location where the service is an information service H04M2242/15; services independent of location H04M3/42229
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/432 Arrangements for calling a subscriber at a specific time, e.g. morning call service
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings

Abstract

An arrangement (FIG. 4 ) that automatically generates and manages a subscriber'"'"'s personal greeting for a voice message system (1000), based upon information contained in the subscriber'"'"'s electronic schedule database (1007), such as a calendar manager program'"'"'s database, stored in a computer (1002). The arrangement, implemented as a process on the computer, periodically converts information for the present time that is stored in the schedule database into a voicable greeting, using text-to-speech conversion facilities, and sends the greeting to the voice message system for conventional use.

Claims

1. An apparatus comprising:

a messaging system having a personal greeting capability such that the messaging system stores a greeting from a called party, and retrieves and presents the stored greeting to a calling party;

a source of called-party schedule information automatically indicating time periods and schedule entries of the called party for the indicated time periods; and

processing means for automatically end responsive to a schedule entry for a time period in the called-party schedule information obtained from the source, a personal greeting from the called party, for use by the messaging system during the time period, from the called-party schedule information obtained from the source;

the messaging system being responsive to the generating by installing the generated personal greeting, and further responsive to calls during the time period by retrieving and presenting the generated personal greeting to calling parties who call during the time period.

2. The apparatus of claim 1 wherein the messaging system comprises:

controller means for automatically installing the generated personal greeting in the messaging system for use by the messaging system throughout the time period.

3. An apparatus for use with a messaging system having a personal greeting capability such that the messaging system stores a greeting from a called party, and retrieves and presents the stored greeting to a calling party, and further for use with a source of called-party schedule information automatically indicating time periods and schedule entries of the called party for the indicated time periods, comprising:

processing means for automatically generating, responsive to a schedule entry for a time period in the called-party schedule information obtained from the source, a personal greeting from the called party for use by the messaging system during the time period, from the called-party schedule information obtained from the source; and

means for automatically conveying the generated personal greeting to the messaging system for installation, and for subsequent retrieval and presentation of the generated personal greeting by the messaging system to calling parties who call during the time period.

4. The apparatus of claim 3 further comprising:

controller means for automatically installing the generated personal greeting in the messaging system for use by the messaging system throughout the time period.

5. An apparatus comprising:

a telecommunications system that retrieves and presents a stored message from the called party to a calling party who is trying to contact the called party through the telecommunications system;

a database containing information that defines a schedule of the called party by indicating time periods and schedule entries of the called party for the indicated time periods;

processing means for automatically generating, responsive to information contained in the database that defines a schedule entry for a time period in the schedule of the called party, the message from the called party, from the information contained in the database; and

means for automatically causing the telecommunications system to store the automatically generated message from the called party;

the telecommunications system being responsive to calling parties who try to contact the called party during the time period by retrieving and presenting the stored generated message from the called party to said calling parties.

6. The apparatus of claim 5 wherein

the telecommunications system comprises a messaging system;

and

the stored generated message from the called party comprises a personal greeting from the called party.

7. The apparatus of claim 5 wherein:

the processing means comprise

means for obtaining from the database at predetermined time intervals any information that defines the schedule of the called party for a present time interval relative to the obtaining,

means responsive to obtaining no information that defines the schedule of the called party for the present time interval, for automatically generating a default message, and

means responsive to obtaining information that defines the schedule of the called party for the present time interval, for automatically generating a present message including the obtained information; and

the means for causing cause the telecommunications system to store, and then to retrieve and present the automatically generated default or present message to said calling parties who try to contact the called party during the present time interval.

8. The apparatus of claim 7 wherein:

the means for automatically generating a present message comprise

means responsive to obtaining the information that defines the schedule of the called party for the present time interval, for determining whether the obtained information is designated as private to the called party,

means responsive to a determination that the obtained information is designated as private, for automatically generating the default message, and

means responsive to a determination that the obtained information is not designated as private, for automatically generating the present message including the obtained information.

9. The apparatus of claim 5 wherein:

the processing means comprise

means for obtaining from the database at predetermined time intervals any information that defines the schedule of the called party for a present time interval relative to the obtaining,

means responsive to each periodic obtainment, for analyzing any obtained information to determine whether a message of the called party that is being presented by the telecommunications system should change,

means responsive to both (a) a determination that the message of the called party that is being presented by the telecommunications system should change and (b) obtaining no information that defines the schedule of the called party for the present time interval, for automatically generating a default message,

means responsive to both (a) a determination that the message of the called party that is being presented by the telecommunications system should change and (c) obtaining information that defines the schedule of the called party for the present time interval, for automatically generating a present message including the obtained information; and

the means for automatically causing respond to each generating of a default or present message by causing the communications system to store, and then to retrieve and present the generated default or present message to said calling parties who try to contact the called party during the present time interval.

10. An apparatus for use with a telecommunications system that retrieves and presents a stored message from the called to a calling party who is trying to contact the called party through the telecommunications system, and further for use with a database containing information that defines a schedule of the called party by indicating time periods and schedule entries of the called party for the indicated time periods, comprising:

processing means for automatically generating, responsive to information contained in the database that defines a schedule entry for a time period in the schedule of the called party, the message from the called party, from the information contained in the database; and

means for automatically causing the telecommunications system to store the automatically generated message from the called party for subsequent retrieval and presentation of the stored generated message from the called party by the telecommunications system to calling parties who try to contact the called party during the time period.

11. The apparatus of claim 10 wherein:

the processing means comprise

means for obtaining from the database at predetermined time intervals any information that defines the schedule of the called party for a present time interval relative to the obtaining,

means responsive to obtaining no information that defines the schedule of the called party for the present time interval, for automatically generating a default message, and

means responsive to obtaining information that defines the schedule of the called party for the present time interval, for automatically generating a present message including tile obtained information; and

the means for causing cause the telecommunications system to store, and then to retrieve and present the automatically generated default or present message to said calling parties who try to contact the called party during the present time interval.

12. The apparatus of claim 11 wherein:

the means for automatically generating the present message including the obtained information comprise

means responsive to obtaining the information that defines the schedule of the called party for the present time interval, for determining whether the obtained information is designated as private to the called party,

means responsive to a determination that the obtained information is designated as private, for automatically generating the default message, and

means responsive to a determination that the obtained information is not designated as private, for automatically generating the present message including the obtained information.

13. The apparatus of claim 10 wherein:

the processing means comprise

means for obtaining from the database at predetermined time intervals any information that defines the schedule of the called party for a present time interval relative to the obtaining,

means responsive to each obtainment, for analyzing any obtained information to determine whether a message of the called party that is being presented by the telecommunications system should change,

means responsive to both (a) a determination that the message of the called party that is being presented by the telecommunications system should change and (b) obtaining no information that defines the schedule of the called party for the present time interval, for automatically generating a default message,

means responsive to both (a) a determination that the message from the called party that is being presented by the telecommunications system should change and (c) obtaining information that defines the schedule of the called party for the present time interval, for automatically generating a present message including the obtained information; and

the means for automatically causing respond to each generating of a default or present message by causing the communications system to store, and then to retrieve and present the generated default or present message to said calling parties who try to contact the called party during the present time interval.

14. A method of providing a called party'"'"'s personal greeting to a messaging system having a personal greeting capability such that the messaging system stores a greeting from a called party, and retrieves and presents the stored greeting to a calling party, comprising the steps of:

automatically obtaining called-party schedule information from a source of called-party schedule information automatically indicating time periods and schedule entries of the called party for the indicated time periods;

in response to a schedule entry for a time period in the called-party schedule information obtained from the source, automatically generating a personal greeting from the called party, from the obtained called-party schedule information; and

automatically conveying the generated personal greeting to the messaging system;

the messaging system being responsive to the conveying by installing the generated personal greeting as the personal greeting from the called party; and

the messaging system further being responsive to calls during the time period by retrieving and presenting generated personal greeting to calling parties who call during the time period.

15. The method of claim 14 wherein

the step of installing comprises the step of

a controller of the messaging system automatically installing the generated personal greeting in the messaging system for use by the messaging system throughout the time period.

16. A method of providing a message from a called party to a telecommunications system that retrieves and presents a stored said message from the called party to a calling party who is trying to contact the called party through the telecommunications system, comprising the steps of:

automatically obtaining, from a database, information that defines a schedule of the called party by indicating time periods and schedule entries of the called party for the indicated time periods;

in response to information obtained from the database that defines a schedule entry for a time period in the schedule of the called party, automatically generating a message from the called party, from the obtained information;

automatically causing the telecommunications system to store the automatically generated message from the called party; and

in response to calling parties trying to contact the called party during the time period, the telecommunications system retrieving and presenting the stored automatically generated message from the called party to said calling parties.

17. The method of claim 16 wherein

the telecommunications system comprises a messaging system, and the stored automatically generated message from the called party comprises a personal greeting from the called party.

18. The method of claim 16 wherein:

the step of obtaining information comprises the step of

obtaining from the database at predetermined time intervals any information that defines the schedule of the called party for a present time interval relative to the obtaining;

the step of automatically generating comprises the steps of

in response to obtaining no information that defines the schedule of the called party for the present time interval, automatically generating a default message, and

in response to obtaining the information that defines the schedule of the called party for the present time interval, automatically generating a present message including the obtained information; and

the step of automatically causing comprises the step of

automatically causing the telecommunications system to store, and then to retrieve and present the automatically generated default or present message to said calling parties who try to contact the called party during the present time interval.

19. The method of claim 18 wherein:

the step of automatically generating the present message including the obtained information comprises the steps of

in response to obtaining information that defines the schedule of the called party for the present time interval, determining whether the obtained information is designated as private to the called party,

in response to a determination that the obtained information is designated as private, automatically generating the default message, and

in response to a determination that the obtained information is not designated as private, automatically generating the present message including the obtained information.

20. The method of claim 16 wherein:

the step of obtaining information comprises the steps of

obtaining from the database any information that defines the schedule of the called party for a present time interval relative to the obtaining, and

repeating at predetermined time intervals the step of obtaining from the database any information that defines the schedule of the called party for a present time interval relative to the obtaining;

the step of automatically generating comprises the steps of

in response to each step of obtaining front the database any information that defines the schedule of the called party for a present time interval, analyzing any obtained information to determine whether a message of the called party that is being presented by the telecommunications system should change,

in response to both (a) a determination that the message of the called party that is being presented by the telecommunications system should change and (b) obtaining no information that defines the schedule of the called party for the present time interval, automatically generating a default message,

in response to both (a) a determination that the message of the called party that is being presented by the telecommunications system should change and (c) obtaining information that defines the schedule of the called party for the present time interval, automatically generating a present message including the obtained information; and

the step of automatically causing comprises the step of

in response to each step of generating, causing the telecommunications system to store, and then to retrieve and present the generated default or present message to said calling parties who try to contact the called party during the present time interval.