Telephone answering method and apparatus

• US 5,436,963 A
• Filed: 01/19/1995
• Issued: 07/25/1995
• Est. Priority Date: 12/30/1992
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Fitzpatrick, Gregory P., Johnson, William J., Williams, Marvin L.
• Primary Examiner(s): Dwyer, James L.
• Assistant Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US08/375,056
• Time in Patent Office: 187 Days
• Field of Search: 379/67, 379/69, 379/70, 379/76, 379/88, 379/89, 379/158, 379/161, 379/201, 379/207, 379/210, 379/211, 379/212, 379/213, 379/214
• US Class Current: 379/218.01
• CPC Class Codes: H04M 1/006 Call diverting means
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: Y10S 379/913 Person locator or person-specific

Abstract

A method and data processing system are disclosed for processing incoming telephone calls. In one embodiment, the invention, in response to the receipt of an incoming telephone call, searches a calendar database for information describing the scheduled location of the party called. At the caller'"'"'s option, the invention may transfer the incoming call to the scheduled location or telephone number of the party called or may inform the caller of the scheduled location or telephone number of the party called. The invention may search a directory database for a telephone number associated with the information describing the scheduled location of the party called if the information describing the scheduled location of the party called does not include a telephone number.

Claims

1. A method, performed in a data processing system, for processing incoming telephone calls to a telephone number, which telephone number is associated with a party called, said data processing system including an electronic calendar database having information describing scheduled locations of the party called at various dates and times, and said data processing system further including an electronic directory database of names and telephone numbers of parties, wherein said electronic directory database is separate from said electronic calendar database, the method comprising the computer implemented step of:

in response to receipt of an incoming telephone call to the party called and caller input, searching electronic calendar database for information describing the scheduled location of the party called at the date and time of the receipt of the incoming telephone call;

determining that the information of the electronic calendar database describing the scheduled location of the party called does not include a telephone number of the scheduled location of the party called; and

searching the electronic directory database for a telephone number of the scheduled location of the party called which is associated with the information describing the scheduled location of the party called.

2. The method of claim 1, further comprising the computer implemented step of informing the caller of the scheduled location of the party called.

3. The method of claim 1, wherein the electronic directory database includes a telephone number associated with the information describing the scheduled location of the party called.

4. The method of claim 3, further comprising the computer implemented step of transferring the incoming telephone call to the telephone number associated with the information describing the scheduled location of the party called.

5. The method of claim 3, further comprising the computer implemented step of informing the caller of the telephone number associated with the information describing the scheduled location of the party called.

6. A data processing system for processing incoming telephone calls to a telephone number, which telephone number is associated with a party called, comprising:

an electronic calendar database having information describing scheduled locations of the party called at various dates and times;

an electronic directory database of names and telephone numbers of parties, wherein said electronic directory database is separate from said electronic calendar database;

means for answering an incoming telephone call to the party called;

means for searching, in response to receipt of the incoming telephone call and called input, the electronic calendar database for information describing a scheduled location of the party called at the date and time of the receipt of the incoming telephone call;

means for determining that the information of the electronic calendar database describing the scheduled location of the party called does not include a telephone number of the scheduled location of the party called; and

means for searching the directory database for a telephone number of the scheduled location of the party called which is associated with the information describing the scheduled location of the party called.

7. The data processing system of claim 6, further comprising means for informing the caller of the scheduled location of the party called.

8. The data processing system of claim 6, wherein the electronic directory database includes a telephone number associated with the information describing the scheduled location of the party called.

9. The data processing system of claim 8, further comprising means for transferring the incoming telephone call to the telephone number associated with the information describing the scheduled location of the party called.

10. The data processing system of claim 8, said data processing system further comprises means for informing the caller of the telephone number associated with the information describing the scheduled location of the party called.