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Method and system for optimization of telephone contact campaigns

  • US 5,436,965 A
  • Filed: 11/16/1993
  • Issued: 07/25/1995
  • Est. Priority Date: 11/16/1993
  • Status: Expired due to Term
First Claim
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1. A method of generating an outbound telephone contact campaign with an optimized probability of contacting targeted individuals during the campaign on a computer system using a predictive dialer system and stored accounts, each account being associated with an individual having a telephone, said method comprising the steps of:

  • selecting from the stored accounts a subset of selected accounts for teleprocessing during a first interval;

    prioritizing said subset of accounts;

    segmenting said first interval into plural second intervals;

    computing teleprocessing capacity of the predictive dialer system during each of said second intervals;

    determining a first time period within said first interval during which the probability of contacting the individual associated with the selected account is highest;

    determining a next time period within said first interval during which the probability of contacting the individual associated with the selected account is next highest;

    allocating each of said selected accounts in descending order of priority to one of said second intervals corresponding to a time period within said first interval during which said probability of contacting the individual associated with the selected account is next highest and teleprocessing capacity of said predictive dialer system exists; and

    attempting to contact each of said selected accounts in accordance with said allocation.

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