Call monitoring system for intelligent call processing
First Claim
1. A method for use in a telecommunications system which routes special service calls according to routing instructions obtained from a subscriber database, the method comprising the steps of:
- determining the routing instructions output by the subscriber database for a special service call;
comparing the routing instructions output by the subscriber database with the routing instructions actually used to route the special service call; and
responding to the result of the comparing step to provide an indication of whether the special service call was routed according to the routing instructions output by the subscriber database.
3 Assignments
0 Petitions
Accused Products
Abstract
Increased reliability for intelligent call processing systems is provided by collecting information from communications between the network database, the subscriber database, and the network switch. Message transfers between these network elements are monitored and correlated to identify those messages corresponding to a particular call. The messages for the call are analyzed to determine which database generated the instructions for routing the call. In particular, by comparing the routing number returned to the interexchange switch with the routing instruction information supplied by the subscriber'"'"'s database, it can be determined whether the call was routed according to instructions from the subscriber'"'"'s database.
51 Citations
24 Claims
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1. A method for use in a telecommunications system which routes special service calls according to routing instructions obtained from a subscriber database, the method comprising the steps of:
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determining the routing instructions output by the subscriber database for a special service call; comparing the routing instructions output by the subscriber database with the routing instructions actually used to route the special service call; and responding to the result of the comparing step to provide an indication of whether the special service call was routed according to the routing instructions output by the subscriber database. - View Dependent Claims (2, 3, 4, 5)
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6. A method for use in an intelligent call processing system, the method comprising the steps of:
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monitoring message transfers between a network special service call database, a subscriber database, and a network switch; correlating messages corresponding to a predetermined special service call; and analyzing selected information derived from the messages of the predetermined special service call to determine whether the special service call was routed according to routing instructions specified by the subscriber database. - View Dependent Claims (7, 8, 9, 10, 11, 12, 13, 14)
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15. A method for use in an intelligent call processing system, the method comprising the steps of:
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monitoring messages received by a network special service call database from a network switch and from a subscriber database; correlating messages corresponding to a predetermined special service call; and analyzing selected information derived from the messages of the predetermined special service call to determine whether the special service call was routed according to routing instructions specified by the subscriber database. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24)
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Specification