Multiple service voice messaging system

• US 5,450,488 A
• Filed: 03/02/1994
• Issued: 09/12/1995
• Est. Priority Date: 10/18/1990
• Status: Expired due to Term

• Current Assignee: Qwest Communications International Incorporated (Lumen Technologies, Inc.)
• Original Assignee: John B. Pugaczewski, Mark S. Maize
• Inventors: Maize, Mark S., Pugaczewski, John B.
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US08/204,793
• Time in Patent Office: 559 Days
• Field of Search: 379/89, 379/201, 379/88, 379/67, 379/211, 379/212, 379/213, 379/214, 379/233
• US Class Current: 379/67.1
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53358 Message preview
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

A centralized multiple service voice messaging system. Additional directory numbers are dedicated to the message service system. The central office switching processor is programmed to forward calls dialed to these dedicated directory numbers to the voice mail system. The voice mail system, in turn, is programmed to recognize these numbers and perform a service based on the directory number dialed by the calling party and, in some cases, the directory number of the calling party.

Claims

1. An interface to access a plurality of types of service in a voice messaging system, said interface comprising:

at least one dedicated telephone line devoted to each of said types of service, each said dedicated telephone line identified by a dedicated directory number and operatively associated with said voice messaging system;

means operatively associated with said voice messaging system, for forwarding to said voice messaging system a call made from a calling telephone line to one of said dedicated telephone lines; and

means, operatively associated with said voice messaging system for recognizing said dedicated directory numbers.

2. An Interface according to claim 1 further including means, operatively associated with said voice messaging system, for identifying said calling telephone line.

3. An interface according to claim 2 wherein said identifying means includes:

an input/output processor, and

a simplified message desk interface operatively associated with said input/output processor.

4. An interface according to claim 1 wherein said recognizing means includes:

a multiline hunt group operatively associated with said voice messaging system;

an input/output processor operatively associated with said voice messaging system;

a plurality of terminals operatively associated with said voice messaging system; and

a matching look-up table associated with said voice messaging system.

5. An interface according to claim 2 wherein the aforesaid types of service include rapid message retrieval.

6. An interface according to claim 1 wherein said types of service include business voice messaging.

7. An interface according to claim 1 wherein said types of service include residential voice messaging.

8. An interface according to claim 1 wherein said types of service include advertising bulletins.

9. An interface according to claim 1 wherein said types of service include time service.

10. An interface according to claim 1 wherein said types of service include weather service.

11. An interface according to claim 1 wherein said dedicated telephone lines are configured to always appear busy.

12. An interface according to claim 1 wherein said forwarding means includes an input/output processor programmed to forward to a multiline hunt group all calls placed to said dedicated telephone lines.

13. A method for providing a plurality of types of services in a voice messaging system comprising the steps of:

devoting at least one dedicated telephone line to each of said types of services;

forwarding to said voice messaging system calls made from a calling telephone line to one of said dedicated telephone lines;

identifying said one of said dedicated telephone lines to said voice messaging system; and

providing a service to said calling telephone line dependent upon the results of said step of identifying.

14. A method according to claim 13 further including the steps of:

providing a number associated with said calling telephone line to said voice messaging system; and

comparing said number to a matching look up table.

15. A method according to claim 14 wherein the aforesaid step of providing a service includes providing rapid message retrieval.

16. A method according to claim 13 further including, prior to said step of forwarding, the step of programming an input/output processor to forward call information for calls placed to said dedicated telephone lines to a multiline hunt group.

17. A method according to claim 13 further including, prior to said step of forwarding, the step of configuring said dedicated telephone lines to always appear busy.

18. In a telephone network including:

a plurality of access lines;

a multiline hunt group operatively associated with said telephone network;

an input/output processor operatively associated with said telephone network;

a simplified message desk interface operatively associated with said input/output processor; and

a voice mail system operatively associated with said simplified standard message desk interface and said multiline hunt group for providing a plurality of types of voice messaging services, the improvement comprising;

a plurality of dedicated lines each identified by a dedicated directory number, each of said dedicated lines associated with a particular one of said types of voice messaging services and operatively associated with said telephone network;

wherein said input/output processor is programmed to forward to said multiline hunt group calls made from said access lines to said dedicated directory numbers.

19. A telephone network according to claim 18 wherein said dedicated lines are configured to always appear busy.