Method for switching telephone calls to information service providers

• US 5,459,779 A
• Filed: 02/25/1994
• Issued: 10/17/1995
• Est. Priority Date: 02/25/1994
• Status: Expired due to Term

• Current Assignee: AT&T IPM Corp. (AT&T, Inc.)
• Original Assignee: AT&T IPM Corp. (AT&T, Inc.)
• Inventors: Cherchali, Ali M., Butz, John J., Misdea, Kathleen A., Petrelli, Robert, Fahrer, Harold, Davenport, Esther L., Backaus, Marjorie S.
• Primary Examiner(s): Hofsass, Jeffery A.
• Assistant Examiner(s): Wolinsky, Scott
• Application Number:
  US08/201,867
• Time in Patent Office: 599 Days
• Field of Search: 379/88, 379/201, 379/207, 379/212, 379/220, 379/221, 379/258, 379/210, 379/211, 379/277, 379/112, 379/265, 379/266, 379/67
• US Class Current: 379/212.01
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/58 Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party substation line holding circuits H04M1/80
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges

Abstract

Telephone calls are directed from a first telecommunications platform to a second telecommunications platform, together with an identifier which uniquely identifies the call and enables telecommunication switches to monitor and maintain control over the call. The unique identifier enables the call to be returned from the second platform to the first platform. Once returned to the first platform, the call can be directed to a third telecommunications platform (and, subsequently, back to the first platform), without requiring the caller to place another call or to re-verify the caller'"'"'s identity. The call identifier is used either to automatically return the call to the first platform after the occurrence of a predetermined event, or upon detecting predetermined, caller-dialed keystrokes indicating that the caller wishes to return to the interexchange carrier platform.

Claims

1. A method for transferring a telephone call between first and second telecommunications platforms, the method comprising the steps of:

including with a telephone call transferred from the first telecommunications platform to the second telecommunications platform an identifier which uniquely identifies a telephone service account of a calling party;

returning the telephone call to the first telecommunications platform after an occurrence of a predetermined telephone event; and

using the identifier to continue processing of the telephone call at the first telecommunications platform.

2. The method of claim 1 wherein the identifier comprises an automatic number identifier (ANI) of a telephone station from which the telephone call originates.

3. The method of claim 1 wherein the identifier comprises a special services telephone number or access code unique to the calling party.

4. The method of claim 3 wherein the identifier comprises the calling party'"'"'s Easy Reach.SM. 700 number.

5. The method of claim 1 wherein the first telecommunications platform comprises one of an interexchange carrier platform and a local exchange carrier platform.

6. The method of claim 1 wherein the second telecommunications platform comprises an information service provider'"'"'s platform.

7. The method of claim 1 further comprising the steps of:

completing a call to an 800 number associated with the second telecommunications platform; and

providing the call identifier to the second telecommunications platform in place of the 800 number after the 800 number call is completed to the second telecommunications platform.

8. The method of claim 1 wherein the predetermined telephone event comprises a predetermined time-out period following the end of a session with an information service provider.

9. The method of claim 1 wherein the predetermined telephone event comprises receipt of a predetermined signal from the calling party representing a request to return to the first telecommunications platform.

10. A method for use in an information services system which provides information to a subscriber in response to an information services request telephone call, the method comprising the steps of:

transferring the telephone call from a telecommunications platform to an information service provider'"'"'s platform and including with the telephone call an identifier which uniquely identifies the telephone call;

returning the telephone call to the telecommunications platform after an occurrence of a predetermined telephone event; and

using the identifier to continue processing of the telephone call at the telecommunications platform.

11. The method of claim 10 wherein the identifier comprises an automatic number identifier (ANI) of a telephone station from which the telephone call originates.

12. The method of claim 10 wherein the identifier comprises a special services telephone number or access code unique to a calling party.

13. The method of claim 12 wherein the identifier comprises the calling party'"'"'s Easy Reach.SM. 700 number.

14. The method of claim 10 wherein the telecommunications platform comprises one of an interexchange carrier platform and a local exchange carrier platform.

15. The method of claim 10 wherein the predetermined telephone event comprises a predetermined time-out period following the end of a session with an information service provider.

16. The method of claim 10 wherein the predetermined telephone event comprises receipt of a predetermined signal from a calling party representing a request to return to the first telecommunications platform.