Relaying of messages between hearing impaired callers using keyboards and other callers
First Claim
Patent Images
1. The method of relaying a call between a telephone device for the deaf (TDD) and other users, comprising:
- automatically prompting a TDD caller with a generic signal which is absent of demands for specific calling information and permits natural language. response;
parsing the received natural language response for calling information to determine a forward number; and
routing the call to one of a number of communication assistants.
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Accused Products
Abstract
A call between a caller using a telephone device for the deaf (TDD) and another including a TDD user is connected by automatically prompting the TDD caller for calling information, parsing the received calling information to determine a forward number, and routing the call to one of a number of communication assistants. One embodiment involves storing the forward number before routing the call so the communications assistant can press a single button to connect the call. Another embodiment entails connecting the call automatically routing the call to the communications assistant.
60 Citations
24 Claims
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1. The method of relaying a call between a telephone device for the deaf (TDD) and other users, comprising:
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automatically prompting a TDD caller with a generic signal which is absent of demands for specific calling information and permits natural language. response; parsing the received natural language response for calling information to determine a forward number; and routing the call to one of a number of communication assistants. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. An apparatus for relaying a call between a telephone device for the deaf (TDD) and other users, comprising:
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means for automatically prompting a TDD caller with a generic signal which is absent of demands for specific calling information and permits natural language response; means for parsing received natural language response for calling information to determine a forward number; means for routing the call at the modem means to one of a number of communication assistants for automatic dialing by the assistant. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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Specification