Confirming identity of telephone caller

• US 5,465,290 A
• Filed: 12/16/1993
• Issued: 11/07/1995
• Est. Priority Date: 03/26/1991
• Status: Expired due to Fees

• Current Assignee: Litle & Co. LLC (Fidelity National Information Services Incorporated)
• Original Assignee: Litle & Co. LLC (Fidelity National Information Services Incorporated)
• Inventors: Hampton, Thomas H., Litle, Thomas J. IV, Searle, Nigel H.
• Primary Examiner(s): Dwyer, James L.
• Assistant Examiner(s): TSANG, FAN S
• Application Number:
  US08/168,912
• Time in Patent Office: 691 Days
• Field of Search: 379/67, 379/88, 379/89, 379/97, 379/201, 379/207, 379/91, 379/95, 379/188, 379/189, 379/245, 381/42
• US Class Current: 379/88.02
• CPC Class Codes: G07C 9/37 using biometric data, e.g. fingerprints, iris scans or voice recognition
• CPC Class Codes: H04M 1/665 by checking the validity of a code
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing

Abstract

The invention provides a distributed information processing system for verifying the identities of telephone callers, in which data is stored in a first processing station and signal processing is performed by one or more speaker verification units located at one or more respective second, remote processing stations. The first processing station is arranged for storing data corresponding to a signature and to caller identification information for respective users. The second processing station or stations each include a speaker verification unit and a processor. The speaker verification unit is adapted for receiving, via the public telephone system, a voice and/or touch-tone signal representing a signature of a possible user, and for digitally signal processing the signal representing the signature. The processor is connected to the speaker verification unit and is adapted for connection to the first station via a telephone line between the first and second stations, programmed to receive caller identification information for the possible user and to receive a digitally processed signature signal for the possible user from the speaker verification unit, and programmed to communicate with the first station via the telephone line in order to test the signature of the possible user against the valid signature of the user corresponding to the received caller identification information.

Claims

1. A method for verifying whether a person speaking during a telephone call is one of a plurality of authorized users of a system, comprising

prior to the telephone call, storing, at a first processing station, data corresponding to a valid signature and to caller identification information for each of said authorized users, said valid signature and said caller identification information being sufficient to identify said person as being one of said authorized users,

receiving, via the public telephone system, at a second processing station, a telephone call comprising (i) a voice signal representing a signature of a possible user and (ii) a voice signal or a tone signal representing caller identification information for the possible user,

digitally signal processing, using a digital data processing sytem located at the second station, the signals received at the second station, and

based on signature data communicated via a telephone line from the first station to the second station either before the telephone call or after the telephone call, testing the signal presenting the signature of the possible user against the valid signature of the authorized user whose caller identification information corresponds to the caller identification information received at the second processing station and wherein

the step of testing the signal representing the signature of the possible user against the valid signature comprises using the caller identification information, in a first protocol compatible with the digital data processing system located in the second station, and communicating with the first station via the telephone line between the first station and the second station in a second protocol compatible with the first station.

2. A method in accordance with claim 1, further comprising the steps of

receiving, at the second station, data corresponding to a signature from the first station, and

storing, in a signal cache at the second station, the data corresponding to the signature.

3. A method for verifying whether a person speaking during a telephone call is one of a plurality of authorized users of a system, comprising

prior to the telephone call, storing, at a first processing station, data corresponding to a valid signature and to caller identification information for each of said authorized users, said valid signature and said caller identification information being sufficient to identify said person as being one of said users,

receiving, via the public telephone system, at a second processing station, a telephone call comprising (i) a voice signal representing a signature of a possible user and (ii) a voice signal or a tone signal representing caller identification information for the possible user,

digitally signal processing, at the second station, the signals received at the second station,

based on signature data communicated via a telephone line from the first station to the second station either before the telephone call or after the telephone call, testing the signal representing the signature of the possible user against the valid signature of the authorized user whose caller identification information corresponds to the caller identification information received at the second processing station,

causing data corresponding to the signal representing the signature of the possible user received at the second station to be stored in a signal cache at the second station for future reference, and

receiving from the signal cache the data corresponding to the signal representing the signature of the possible user and transmitting the data corresponding to the signal representing the signature of the possible user to the first station to cause the data corresponding to the signal representing the signature of the possible user to be stored in the first station.

4. A method for verifying whether a person speaking during a telephone call is one of a plurality of authorized users of a system, comprising

prior to the telephone call, storing, at a first processing station, data corresponding to a valid signature and to caller identification information for each of said authorized users, said valid signature and said caller identification information being sufficient to identify said person as being one of said authorized users,

receiving, via the public telephone system, at a second processing station, a telephone call comprising (i) a voice signal representing a signature of a possible user and (ii) a voice signal or a tone signal representing caller identification information for the possible user,

digitally signal processing, at the second station, the signals received at the second station,

based on signature data communicated via a telephone line from the first station to the second station either before the telephone call or after the telephone call, testing the signal representing the signature of the possible user against the valid signature of the authorized user whose caller identification information corresponds to the caller identification information received at the second processing station, and

confirming, at the second station, authorization of the possible user to engage in a subsequent transaction, the authorization being confirmed if and only if the signal representing the signature of the possible user matches the valid signature,

wherein the subsequent transaction comprises recording a change to the data corresponding to the user'"'"'s caller identification information.

5. A method in accordance with claim 4, wherein the step of confirming the authorization comprises storing an authorization signal in a transaction database at the second station.

6. A method in accordance with claim 4, wherein the subsequent transaction comprises a financial transaction.

7. A method in accordance with claim 4, wherein the subsequent transaction comprises recording a change to the data corresponding to the user'"'"'s valid signature.

8. A method for verifying whether a person speaking during a telephone call is one of a plurality of authorized users of a system, comprising

prior to the telephone call, storing, at a first processing station, data corresponding to a valid signature and to caller identification information for each of said authorized users, said valid signature and said caller identification information being sufficient to identify said person as being one of said authorized users,

receiving, via the public telephone system, at a second processing station, a telephone call comprising (i) a voice signal representing a signature of a possible user and (ii) a voice signal or a tone signal representing caller identification information for the possible user,

digitally signal processing, at the second station, the signals received at the second station,

based on signature data communicated via a telephone line from the first station to the second station either before the telephone call or after the telephone call, testing the signal representing the signature of the possible user against the valid signature of the authorized user whose caller identification information corresponds to the caller identification information received at the second processing station,

storing, at the second station, a value indicating a level of matching between the signal representing the signature of the possible user and the valid signature, and

reporting whether the signal representing the signature of the possible user matches the valid signature to the level necessary to establish a match.

9. A method in accordance with claim 8 wherein the signal representing the signature comprises a spoken password.

10. A method in accordance with claim 8, wherein

the step of digitally signal processing the signal representing the signature comprises digitizing the signal and extracting a block of voice print data characteristic of a voice print of the possible user.

11. A method in accordance with claim 8, further comprising the steps of receiving, via the public telephone system, at a plurality of second stations, respective telephone calls each comprising signals representing (i) a voice signal representing a signature of a possible user and (ii) a voice signal or a tone signal representing caller identification information for the possible user,

digitally signal processing, at each of the plurality of second stations, the signals received at each of the plurality of second stations, and

based on signature data communicated via a plurality of telephone lines from the first station to respective ones of the plurality of second stations either before or after the respective telephone calls, testing the signal representing the signature of the possible user against the valid signature of the authorized user whose caller identification information corresponds to the caller identification information sent from the first station and received at the respective second stations.

12. A method in accordance with claim 8, wherein the signal representing the signature of the possible user is distinct from the signal representing the caller identification information.

13. A method in accordance with claim 8, wherein the caller identification information identifies an account of the user.

14. A method in accordance with claim 8, further comprising the step of directing the signal representing the signature to a speaker verification unit in a manner such that the signal representing the signature is isolated from access by other persons, the speaker verification unit performing the step of digital signal processing the signal representing the signature.

15. A method in accordance with claim 8 wherein the step of testing the signal representing the signature of the possible user against the valid signature comprises communicating with a digital data processing system at the first station, the digital data processing system comprising a database in which data corresponding to the valid signatures and to the caller identification information is stored.

16. A method in accordance with claim 8, further comprising the step of reporting, at the second station, whether the signal representing the signature of the possible user mismatches the valid signature to a level necessary to establish a mismatch, and whether the signal representing the signature of the possible user matches the valid signature to a level insufficient to establish a match but also insufficient to establish a mismatch.

17. An information processing system for verifying whether a person speaking during a telephone call is one of a plurality of authorized users of the system, comprising

a first processing station, arranged for storing, prior to the call, data corresponding to a valid signature and to caller identification information for each of said authorized users, said valid signature and said caller identification information being sufficent to identify said person as being one of said authorized users, and

a second processing station located at a remote location, the second station comprising

a speaker verification unit, adapted for receiving, via the public telephone system, a telephone call comprising a voice signal representing a signature of a possible user, and for digitally signal processing the voice signal representing the signature, and

a processor, connected to the speaker verification unit and adapted for connection to the first station via a telephone line between the first station and the second station, programmed to receive caller identification information for the possible user and to receive a digitally processed signature signal for the possible user from the speaker verification unit, and programmed to participate in a communication of signature data via a telephone line from the first station to the second station either before the telephone call or after the telephone call, in order to permit the signature signal for the possible user to be tested against the valid signature of the authorized user whose caller identification information corresponds to the caller identification information received at the processor,

wherein the processor is programmed to cause a digitally processed signal representing the signature of the possible user and produced by the speaker verification unit to be stored in the first station for future reference, and wherein:

the processor comprises a signal cache,

the processor is programmed to cause the digitally processed signal representing the signature of the possible user and produced by the speaker verification unit to be stored in the signal cache for future reference, and

the processor is programmed to receive from the signal cache the digitally processed signal representing the signature of the possible user and to transmit the digitally processed signal representing the signature of the possible user to the first station to cause the digitally processed signal representing the signature of the possible user to be stored in the first station for future reference.

18. An information processing system for verifying whether a person speaking during a telephone call is one of a plurality of authorized users of the system, comprising

a first processing station, arranged for storing, prior to the call, data corresponding to a valid signature and to caller identification information for each of said authorized users, said valid signature and said caller identification information being sufficent to identify said person as being one of said authorized users, and

a second processing station located at a remote location, the second station comprising

a speaker verification unit, adapted for receiving, via the public telephone system, a telephone call comprising a voice signal representing a signature of a possible user and for digitally signal processing the signal representing the signature, and

a processor, connected to the speaker verification unit and adapted for connection to the first station via a telephone line between the first station and the second station, programmed to receive caller identification information for the possible user and to receive a digitally processed signature signal for the possible user from the speaker verification unit, and programmed to participate in a communication of signature data via a telephone line from the first station to the second station either before the telephone call or after the telephone call, in order to permit the signature signal for the possible user to be tested against the valid signature of the authorized user whose caller identification information corresponds to the caller identification information received at the processor,

wherein the processor is programmed to confirm authorization of the possible user to engage in a subsequent transaction, the authorization being confirmed if and only if the signal representing the signature of the possible user matches the valid signature, and

wherein the subsequent transaction comprises recording a change to the data corresponding to the user'"'"'s caller identification information.

19. An information processing system for verifying whether a person speaking during a telephone call is one of a plurality of authorized users of the system, comprising

a first processing station, arranged for storing, prior to the call, data corresponding to a valid signature and to caller identification information for each of said authorized users, said valid signature and said caller identification information being sufficient to identify said person as being one of said authorized users, and

a second processing station located at a remote location, the second station comprising

a speaker verification unit, adapted for receiving, via the public telephone system, a telephone call comprising a voice signal representing a signature of a possible user and for digitally signal processing the signal representing the signature, and

a processor, connected to the speaker verification unit and adapted for connection to the first station via a telephone line between the first station and the second station, programmed to receive caller identification information for the possible user and to receive a digitally processed signature signal for the possible user from the speaker verification unit, and programmed to participate in a communication of signature data via a telephone line from the first station to the second station either before the telephone call or after the telephone call, in order to permit the signature signal for the possible user to be tested against the valid signature of the authorized user whose caller identification information corresponds to the caller identification information received at the processor,

wherein the processor is programmed to confirm authorization of the possible user to engage in a subsequent transaction, the authorization being confirmed if and only if the signal representing the signature of the possible user matches the valid signature, and

wherein the subsequent transaction comprises recording a change to the data corresponding to the user'"'"'s valid signature.

20. A system in accordance with claim 19, wherein the signal representing the signature comprises a spoken password.

21. A system in accordance with claim 19, wherein

the signal representing the signature comprises human speech, and

the speaker verification unit comprises digitization circuitry arranged to digitize the signal representing the signature and voice print extraction circuitry arranged to extract, from a digitized signal produced by the digitization circuitry, a block of voice print data characteristic of a voice print of the possible user.

22. A system in accordance with claim 19, comprising a plurality of second processing stations located at differing remote locations, each second station comprising

a speaker verification unit, adapted for receiving, via the public telephone system, a telephone call comprising a signal representing a signature of a possible user wherein the signal is comprised of a voice signal or a tone signal and for digitally signal processing the signal representing the signature, and

a processor, connected to the speaker verification unit and adapted for connection to the first station via one of a plurality of telephone lines between the first station and respective ones of the plurality of second stations, programmed to receive caller identification information for the possible user and to receive a digitally processed signature signal for the possible user from the speaker verification unit, and programmed to participate in a communication of signature data via a telephone line from the first station to the second station either before or after the telephone call in order to permit the signal representing the signature of the possible user to be tested against the valid signature of the authorized user whose caller identification information corresponds to the caller identification information sent from the first station and, received at the processor.

23. A system in accordance with claim 19, wherein the signal representing the signature of the possible user is distinct from the signal representing the caller identification information.

24. A system in accordance with claim 19, wherein the caller identification information identifies an account of the user.

25. A system in accordance with claim 19, wherein the second station further comprises an automatic call direction unit adapted to direct the signal representing the signature of the possible user to the speaker verification unit.

26. A system in accordance with claim 25, wherein the automatic call direction unit is adapted to direct the signal representing the signature to the speaker verification unit in a manner such that the signal is isolated from access by other persons.

27. A system in accordance with claim 19, wherein the processor located at the second station is programmed to using the caller identification information in a first protocol compatible with the digital data processing system located at the second station, and to communicate with the first station via the telephone line between the first station and second station in a second protocol compatible with the first station.

28. A system in accordance with claim 19, wherein the processor communicates with the first station by communicating with a digital data processing system at the first station, the digital data processing system comprising a database in which the data corresponding to the valid signatures and to the caller identification information is stored.

45. A system in accordance with claim 19, wherein the processor comprises a transaction database, and

the processor confirms the authorization by storing an authorization signal in the transaction database.

46. A system in accordance with claim 19, wherein the subsequent transaction comprises a financial transaction.

29. An information processing system for verifying whether a person speaking during a telephone call is one of a plurality of authorized users of the system, comprising

a first processing station, arranged for storing, prior to the call, data corresponding to a valid signature and to caller identification information for each of said authorized users, said valid signature and said caller identification information being sufficent to indentify each of said authorized users as being an authorized user, and

a second processing station located at a remote location, the second station comprising

a speaker verification unit, adapted for receiving, via the public telephone system, a telephone call comprising a signal representing a signature of a possible user wherein the signal representing the signature comprises a voice signal or a tone signal, and for digitally signal processing the signal representing the signature, and

a processor, connected to the speaker verification unit and adapted for connection to the first station via a telephone line between the first station and the second station, programmed to receive caller identification information for the possible user and to receive a digitally processed signature signal for the possible user from the speaker verification unit, and programmed to participate in a communication of signature data via a telephone line from the first station to the second station either before the telephone call or after the telephone call, in order to permit the signature signal for the possible user to be tested against the valid signature of the authorized user whose caller identification information corresponds to the caller identification information received at the processor, and

wherein the subsequent transaction comprises recording a change to the data corresponding to the user'"'"'s caller identification information.

30. A system in accordance with claim 29, wherein the second station is programmed to report whether the signal representing the signature of the possible user mismatches the valid signature to a level necessary to establish a mismatch, and whether the signal representing the signature of the possible user matches the valid signature a level insufficient to establish a match but also insufficient to establish a mismatch.

31. A signal processing station for processing information, comprising

a speaker verification unit, adapted for receiving, via the public telephone system, a telephone call from a possible user comprising a signal representing a signature of the possible user wherein the signal is comprised of a voice signal or a tone signal, and for digitally signal processing the signal representing the signature, and

a processor, adapted for connection to the speaker verification unit, and adapted for connection to a database station via a telephone line between the signal processing station and the database station, the database station being arranged for storing data corresponding to a valid signature and to caller identification information for respective users, the processor being programmed to receive caller identification information for the possible user and to receive a digitally processed signature signal for the possible user from the speaker verification unit, and programmed to participate in a communication of signature data via a telephone line from the first station to the second station either before the telephone call or after the telephone call, in order to permit the signature of the possible user to be tested against the valid signature of the authorized user whose caller identification information corresponds to the caller identification information received at the processor,

wherein the processor is programmed to confirm authorization of the possible user to engage in a subsequent transaction, the authorization being confirmed if and only if the signal representing the signature of the possible user matches the valid signature, and

wherein the subsequent transaction comprises recording a change to the data corresponding to the user'"'"'s caller identification information.

32. A signal processing station for processing information, comprising

a speaker verification unit, adapted for receiving, via the public telephone system, a telephone call from a possible user comprising a signal representing a signature of the possible user wherein the signal is comprised of a voice signal or a tone signal, and for digitally signal processing the signal representing the signature, and

a processor, adapted for connection to the speaker verification unit, and adapted for connection to a database station via a telephone line between the signal processing station and the database station, the database station being arranged for storing data corresponding to a valid signature and to caller identification information for respective users, the processor being programmed to receive caller identification information for the possible user and to receive a digitally processed signature signal for the possible user from the speaker verification unit, and programmed to participate in a communication of signature data via a telephone line from the first station to the second station either before the telephone call or after the telephone call, in order to permit the signature of the possible user to be tested against the valid signature of the authorized user whose caller identification information corresponds to the caller identification information received at the processor,

wherein the processor is programmed to confirm authorization of the possible user to engage in a subsequent transaction, the authorization being confirmed if and only if the signal representing the signature of the possible user matches the valid signature, and

wherein the subsequent transaction comprises recording a change to the data corresponding to the user'"'"'s valid signature.

33. A signal processing station in accordance with claim 32, wherein

the signal representing the signature comprises human speech, and

the speaker verification unit comprises digitization circuitry arranged to digitize the signal representing the signature and voice print extraction circuitry arranged to extract, from a digitized signal produced by the digitization circuitry,a block of voice print data characteristic of a voice print of the possible user.

34. A signal processing station in accordance with claim 32, wherein the signal representing the signature of the possible user is distinct from the signal representing the caller identification information.

35. A signal processing station in accordance with claim 32, wherein the caller identification information identifies an account of the user.

36. A signal processing station in accordance with claim 32, further comprising an automatic call direction unit adapted to direct the signal representing the signature of the possible user to the speaker verification unit.

37. A signal processing station in accordance with claim 36, wherein the automatic call direction unit is adapted to direct the signal representing the signature to the speaker verification unit in a manner such that the signal is isolated from access by other persons.

38. A signal processing station in accordance with claim 32, wherein the processor is programmed to using the caller identification information in a first protocol compatible with the digital data processing system, and to communicate with the database station via the telephone line between the database station and the signal processing station in a second protocol compatible with the database station.

39. A signal processing station in accordance with claim 32, wherein

the processor comprises a signal cache, and

the processor is programmed to receive data from the database station corresponding to a signature, and to store the data corresponding to the signature in the signal cache.

40. A signal processing station in accordance with claim 32, wherein the processor is programmed to cause a digitally processed signal representing the signature of the possible user and produced by the speaker verification unit to be stored in the first station for future reference.

41. A signal processing station in accordance with claim 40, wherein

the processor comprises a signal cache,

the processor is programmed to cause the digitally processed signal representing the signature of the possible user and produced by the speaker verification unit to be stored in the signal cache for future reference, and

the processor is programmed to receive from the signal cache the digitally processed signal representing the signature of the possible user and to transmit the digitally processed signal representing the signature of the possible user to the database station to cause the digitally processed signal representing the signature of the possible user to be stored in the database station for future reference.

42. A signal processing station in accordance with claim 32, wherein the processor communicates with the database station by communicating with a digital data processing system at the database station, the digital data processing system comprising a database in which the data corresponding to valid signatures and to the caller identification information is stored.

47. A signal processing station in accordance with claim 32, wherein

the processor comprises a transaction database, and

the processor confirms the authorization by storing an authorization signal in the transaction database.

48. A signal processing station in accordance with claim 32, wherein the subsequent transaction comprises a financial transaction.

43. A signal processing station for processing information, comprising

a speaker verification unit, adapted for receiving, via the public telephone system, a telephone call from a possible user comprising a signal representing a signature of the possible user wherein the signal is comprised of a voice signal or a tone signal, and for digitally signal processing the signal representing the signature, and

a processor, adapted for connection to the speaker verification unit, and adapted for connection to a database station via a telephone line between the signal processing station and the database station, the database station being arranged for storing data corresponding to a valid signature and to caller identification information for respective users, the processor being programmed to receive caller identification information for the possible user and to receive a digitally processed signature signal for the possible user from the speaker verification unit, and programmed to participate in a communication of signature data via a telephone line from the first station to the second station either before the telephone call or after the telephone call, in order to permit the signature of the possible user to be tested against the valid signature of the authorized user whose caller identification information corresponds to the caller identification information received at the processor, and

wherein the signal processing station is programmed to store a value indicating a level of matching between the signal representing the signature of the possible user and the valid signature, and to report whether the signal representing the signature of the possible user matches the valid signature to the level necessary to establish a match.

44. A signal processing station in accordance with claim 43, wherein the signal processing station is programmed to report whether the signal representing the signature of the possible user mismatches the valid signature to a level necessary to establish a mismatch, and whether the signal representing the signature of the possible user matches the valid signature to a level insufficient to establish a match but also insufficient to establish a mismatch.