Communications monitoring and control system

• US 5,471,519 A
• Filed: 02/26/1993
• Issued: 11/28/1995
• Est. Priority Date: 02/26/1993
• Status: Expired due to Term

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: BellSouth Corporation (AT&T, Inc.)
• Inventors: Woodring, Larry, Hill, Peter, Howe, Wayne, Shih, Jerry, Silver, Ed, Addison, Cathy, Morel, Kitty, Bailey, Kim, Malik, Dale
• Primary Examiner(s): Hofsass, Jeffery A.
• Assistant Examiner(s): Wolinsky, Scott
• Application Number:
  US08/025,370
• Time in Patent Office: 1,005 Days
• Field of Search: 379/67, 379/201, 379/202, 379/203, 379/204, 379/205, 379/206, 379/207, 379/208, 379/211, 379/212, 379/34, 379/35, 379/70, 379/89, 379/218, 379/88, 379/221
• US Class Current: 379/88.26
• CPC Class Codes: H04M 2203/4563 Voicemail monitoring during recording
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/428 Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04Q 3/002 Details

Abstract

A communications monitoring and control system including methods and apparatus for processing a communication directed to a called party. Upon receipt of a communication, the system determines the location of the called party from a changeable list including locations selectively provided by the called party. The communication may be accepted, rejected or monitored by the called party at the locations provided. If rejected, the communication is routed to a message service. If monitored, the communication is routed to a message service, and a one-way connection from the communication to the called party is established. The calling party is unaware of the connection. The called party may discontinue monitoring or connect to the communication at any time during the communication.

Claims

1. A method for processing a communication directed to a called party, comprising the steps of:

receiving said communication;

advising said called party of said communication;

receiving disposition information regarding said communication, said disposition information comprising a request for monitoring said communication;

in response to receiving said request for monitoring, routing said communication to a message service and establishing a one-way connection from said communication to said called party, whereby said communication routed to said message service may be monitored by said called party through said one-way connection.

2. The method of claim 1, further comprising the step of determining the location of said called party in response to said step of receiving said communication.

3. The method of claim 2, wherein said step of determining said location of said called party comprises determining said location from a list, said list including at least one location provided by said called party.

4. The method of claim 1, further comprising the step of requesting said disposition information from said called party after said step of receiving said communication.

5. The method of claim 1, wherein said disposition information further comprises an indication to disconnect said called party from said communication, said method further comprising the steps of:

after said step of establishing said one-way connection, receiving said indication to disconnect; and

in response to receiving said indication to disconnect, discontinuing said one-way connection.

6. The method of claim 1, wherein said disposition information further comprises an indication to connect said communication, said method further comprising the steps of:

after said step of establishing said one-way connection, receiving said indication to connect said communication to said called party; and

in response to receiving said indication to connect, discontinuing said one-way connection and establishing a two-way connection between said communication and said called party.

7. The method of claim 1, further comprising the step of recording said communication.

8. The method of claim 7, further comprising the steps of:

after said step of establishing said one-way connection, receiving an indication from said called party to connect said communication to said called party;

discontinuing said one-way connection and establishing a two-way connection between said communication and said called party in response to said indication to connect;

discontinuing said recording of said communication in response to said indication to connect; and

after said step of discontinuing said recording, erasing the recorded communication.

9. The method of claim 1, wherein said disposition information further comprises an indication to accept said communication, and said method further comprises establishing a two-way connection between said communication and said called party in response to said step of receiving said indication to accept said communication.

10. The method of claim 1, wherein said disposition information further comprises as indication to reject said communication, and said method further comprises routing said communication to said message service in response to said step of receiving said indication to reject said communication.

11. A method for processing a communication directed to a called party having a first calling line and a second calling line, said called party being connected to a second party through said first calling line, comprising the steps of:

receiving said communication;

calling said called party on said second calling line;

receiving an indication from said called party to connect said called party to said second calling line;

in response to receiving said indication to connect, connecting said called party to said second calling line and advising said called party of said communication;

receiving disposition information regarding said communication, said disposition information comprising a request for monitoring said communication;

in response to receiving said request for monitoring, routing said communication to a message service and establishing a one-way connection from said communication to said called party, whereby said communication routed to said message service may be monitored by said called party through said one-way connection.

12. The method of claim 11, wherein said step of establishing said one-way connection comprises establishing a one-way connection from said communication to said called party on said second calling line.

13. The method of claim 11, wherein said disposition information further comprises an indication to disconnect said called party from said communication, said method further comprising the steps of:

after said step of establishing said one-way connection, receiving said indication to disconnect; and

in response to receiving said indication to disconnect, discontinuing said one-way connection.

14. The method of claim 11, wherein said disposition information further comprises an indication to connect said communication, said method further comprising the steps of:

after said step of establishing said one-way connection, receiving said indication to connect said communication to said called party;

in response to receiving said indication to connect, discontinuing said one-way connection and establishing a two-way connection between said communication and said called party on said second calling line.

15. The method of claim 11, further comprising the step of recording said communication.

16. The method of claim 15, further comprising the steps of:

after said step of establishing said one-way connection, receiving an indication from said called party to connect said communication to said called party;

discontinuing said one-way connection and establishing a two-way connection between said communication and said called party on said second calling line in response to said indication to connect;

discontinuing said recording of said communication in response to said indication to connect; and

after said step of discontinuing said recording, erasing the recorded communication.

17. A method for processing a communication directed to a called party, comprising the steps of:

receiving said communication;

determining the location of said called party;

calling said called party at said location in response to said step of receiving said communication;

receiving an indication that said called party has answered;

requesting disposition information from said called party, said disposition information comprising an acceptance of said communication, a rejection of said communication, and a request for monitoring said communication;

in response to receiving said acceptance of said communication, establishing a two-way connection between said communication and said called party;

in response to receiving said rejection of said communication, routing said communication to a message service; and

in response to receiving said request for monitoring said communication, routing said communication to said message service and establishing a one-way connection from said communication to said called party, whereby said called party may monitor said communication.

18. The method of claim 17, wherein said step of determining said location comprises accessing a list, said list including at least one location provided by said called party.

19. The method of claim 17, further comprising the steps of:

after said step of establishing said one-way connection, receiving an indication from said called party to discontinue said one-way connection; and

in response to receiving said indication to discontinue, discontinuing said one-way connection.

20. The method of claim 17, further comprising the steps of:

after said step of establishing said one-way connection, receiving an indication from said called party to connect said communication to said called party; and

in response to said indication, disconnecting said one-way connection and establishing a two-way connection between said communication and said called party.

21. An apparatus for allowing a called party to selectively monitor a communication comprising:

means for receiving said communication directed to said called party;

means for determining the location of said called party;

means for calling said called party at said location in response to receiving said communication;

means for requesting disposition information from said called party, said disposition information comprising a request for monitoring said communication; and

means for routing said communication to a message service and for establishing a one-way connection from said communication to said called party in response to receiving said request for monitoring said communication.

22. The apparatus as in claim 21, wherein said determining means determines said location of said called party from a list, said list including at least one location provided by said called party.

23. The apparatus as in claim 21, wherein said disposition information further comprises a request from said called party to discontinue said one-way connection and said means for routing discontinues said one-way connection in response to said request to discontinue.

24. The apparatus as in claim 21, wherein said message service comprises means for recording said communication.

25. A method for a called party to respond to an incoming communication, comprising the steps of:

responding to an indication that said communication has been received, said communication being directed to said calling party;

receiving an announcement of said communication;

making a decision whether to accept said communication or to reject said communication;

providing disposition information, said disposition information comprising an acceptance of said communication and a request for monitoring of said communication;

if said decision is to accept said communication, then providing said disposition information indicating an acceptance and then receiving said communication;

if said decision is to request monitoring of said communication, then providing disposition information indicating that said communication is to be routed to a message service and that a one-way connection from said communication to said called party is to be established, and then monitoring said communication through said one-way connection from said communication.

26. The method of claim 25, further comprising the steps of:

making a decision to discontinue monitoring said communication;

providing an indication to discontinue said one-way connection; and

discontinuing said monitoring of said communication.

27. The method of claim 25 further comprising the steps of:

after an interval of monitoring said communication, making a decision to accept said communication;

providing an indication to accept said communication; and

receiving said communication.

28. A method for a called party to selectively monitor an incoming communication, said called party having a first calling line and a second calling line, said called party being connected to a second party through said first calling line, comprising the steps of:

receiving a notice of said communication on said second calling line;

providing an indication to be connected to said second calling line;

after connection to said second calling line, receiving an announcement of said communication on said second calling line;

making a decision whether to monitor said communication; and

if said decision is to monitor said communication, then providing a request to monitor said communication on said second calling line and monitoring said communication through a one-way connection from said communication on said second calling line.

29. The method of claim 28, further comprising the steps of:

making a decision to discontinue monitoring said communication;

providing an indication to discontinue said one-way connection; and

discontinuing said monitoring of said communication.

30. The method of claim 28, further comprising

the steps of:

after an interval of monitoring said communication, making a decision to accept said communication;

providing an indication to receive said communication; and

receiving said communication.

31. In a public switched telephone network, a communications monitoring system for allowing a called party to selectively monitor a communication from a calling party, comprising in combination:

a switching point operative to provide an identification number of said communication;

a database functionally connected to said switching point and responsive to said identification number to provide handling instructions to said switching point; and

a service node functionally connected to said switching point;

whereby said switching point is responsive to said handling instructions to provide said communication to said service node, said service node is responsive to said communication to request call information from said database, said call information comprising a registered location of said called party;

in response to said service node receiving said call information from said database, said service node calls said called party, requests disposition information from said called party, and receives said disposition information, said disposition information comprising a request to monitor said communication;

in response to said service node receiving said request to monitor, said service node routes said communication to a message service and establishes a one-way connection from said communication to said called party so that said communication routed to said message service may be monitored by said called party through said one-way connection.

32. The system of claim 31, wherein said disposition information further comprises a request from said called party to discontinue monitoring, and

wherein said service node is responsive to said request to discontinue monitoring by discontinuing said one-way connection.