Language accommodated message relaying for hearing impaired callers
First Claim
1. A method of relaying a call between a telephone device for the deaf (TDD) and other users, comprising:
- automatically notifying a TDD caller of readiness to receive calling information from a caller;
receiving caller entered prose calling information;
automatically analyzing the received prose calling information in a language-identifying parsing routine for parsing prose;
selecting a communication assistant capable of using a language identified in the analyzing step; and
automatically routing the call to the selected communication assistant.
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Accused Products
Abstract
A call between a caller using a telephone device for the deaf (TDD) using a one of a number of languages and another including a TDD user is connected by automatically prompting the TDD caller for calling information, automatically identifying the language being used, parsing the received calling information in the appropriate language to determine a forward number, selecting a communication assistant (CA) capable of speaking in the language routing the call to the selected CA, and connecting the call. One embodiment involves storing the forward number before routing the call so the selected CA can press a single button to connect the call. According to an embodiment of the invention, the calling information is passed directly to a number of language specific parsers and the successful parser determines the language being used.
143 Citations
19 Claims
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1. A method of relaying a call between a telephone device for the deaf (TDD) and other users, comprising:
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automatically notifying a TDD caller of readiness to receive calling information from a caller; receiving caller entered prose calling information; automatically analyzing the received prose calling information in a language-identifying parsing routine for parsing prose; selecting a communication assistant capable of using a language identified in the analyzing step; and automatically routing the call to the selected communication assistant. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. An apparatus for relaying a call between a telephone device for the deaf (TDD) and other users, comprising:
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means for automatically prompting a TDD caller for calling information; means for receiving caller entered prose calling information; means for automatically analyzing the received prose calling information in a language-identifying parsing routine for parsing prose; means for automatically selecting a communication assistant capable of using a language identified in the analyzing means; and automatically routing the call to the selected communication assistant. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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Specification