Automatic call distributor with programmable window display system and method

• US 5,479,497 A
• Filed: 05/04/1994
• Issued: 12/26/1995
• Est. Priority Date: 11/12/1992
• Status: Expired due to Term

• Current Assignee: Firstpoint Contact Technologies, LLC (Alvaria Incorporated)
• Original Assignee: Karla Kovarik
• Inventors: Kovarik, Karla
• Primary Examiner(s): Hofsass, Jeffery A.
• Assistant Examiner(s): Hong, Harry S.
• Application Number:
  US08/237,970
• Time in Patent Office: 601 Days
• Field of Search: 395/100, 395/158, 379/265, 379/266, 379/309, 379/34, 379/204, 345/173
• US Class Current: 379/265.03
• CPC Class Codes: G09G 5/14 Display of multiple viewports
• CPC Class Codes: H04M 3/523 with call distribution or queueing

Abstract

An automatic call distributor (10) having a multiport switch (12) controlled by a central processing unit (14) for interconnecting external telephonic units (20) of an external telephonic network (22) with internal telephonic units (18) of the call distributor (10) and a data display terminal (32) coupled with the automatic call distributor and having a display screen (34) employing a programmable window display system and method of establishing a priority for a plurality of different types of information stored (40'"'"'-48'"'"') for display at a plurality of different window areas (40-48) and in which the priority of the window areas (40-48) controls a selectable order in which nonactive window areas (40-48) overlap on the display screen when there is insufficient room on the screen (36) for full simultaneous display of an active window area and all the nonactive window areas.

Claims

1. In an automatic call distributor having a multiport switch controlled by a central processing unit for interconnecting external telephonic units of an external telephonic network with internal telephonic units of the call distributor and a plurality of data display terminals each with a display screen coupled with the automatic call distributor for displaying information concerning automatic call distributor activities, the improvement being a programmable data window display system, comprising:

means for storing a plurality of different types of information for display;

means at one of the display terminals for selectively displaying the different types of information at different window areas including an active window area and a plurality of nonactive window areas of the display screen of the one data display terminal;

means for establishing a default priority for all of said plurality of data display terminals relating to the order in which the window areas are displayed; and

means at one of the display terminals for overriding the default priority for selectively changing a predetermined priority of the window areas of said one display terminal to one differing from the default priority in response to a command entered at the one display terminal to change the order in which the nonactive window areas overlap on the display screen of said one terminal when there is insufficient room on the screen for full simultaneous display of the active window area and the nonactive window areas.

2. The automatic call distributor of claim 1 including

means at the display terminal for selecting one of the plurality of window areas to be active, and

means responsive to the active window area selecting means to display all the information of the active window area on the display screen over another window area regardless of the relative priority of the other window area.

3. The automatic call distributor of claim 1 in which the storing means includes a plurality of memory buffers respectively associated with the plurality of window areas.

4. The automatic call distributor of claim 3 in which each of said memory buffer stores for each of the plurality of window areas at least one of the types of information of (a) the size of the window area, (b) the top line of the display screen on which the window area appears, (c) the numeric priority, (d) the numeric default priority, (e) a pointer to a buffer for the window area in which the text displayed on the screen is stored, and (f) a pointer to a display attribute buffer which contains an attribute for each character in a text buffer.

5. The automatic call distributor of claim 4 in which each of said buffers stores all the types of information (a)-(f).

6. The automatic call distributor of claim 4 in which each of the memory buffers stores for each line of the associated window area both text type of information and attribute type of information.

7. The automatic call distributor of claim 4 in which each of said memory buffers stores for each line on the display screen at least one of (a) a pointer into the text buffer of the window area associated with the line to select the text displayed on the screen, (b) a pointer to an attribute associated with the text selected for display on the screen, (c) a priority number of the window area having text displayed on the line and (d) a type of window area that has the text displayed on the associated line.

8. The automatic call distributor of claim 3 in which each of said memory buffer stores for each line on the display screen at least one of the types of information of (a) a pointer into the associated text buffer of the window area to select the text displayed on the screen, (b) a pointer to the attribute associated with the text selected for display on the screen, (c) the numeric priority, or priority number, of the window area having text displayed on the line and (d) the type of window area that has the text displayed on the associated line.

9. The automatic call distributor of claim 1 including means at the data display terminal for changing the size of at least one of the plurality of window areas on the display screen.

10. The automatic call distributor of claim 9 including means at the data display terminal for changing the location of the at least one window area.

11. The automatic call distributor of claim 1 including means at the data display terminal for changing the location of at least one of the window areas.

12. The automatic call distributor of claim 1 including means for detecting the selection of a priority for one window area which is equal to that of another window area as an invalid priority selection.

13. In an automatic call distributor having a multiport switch controlled by a central processing unit for interconnecting external telephonic units of an external telephonic network with internal telephonic units of the call distributor and a plurality of data display terminals each with a display screen coupled with the automatic call distributor for displaying information concerning activities within the automatic call distributor, the improvement being a method of selectively programming data window displays, comprising the steps of:

storing a plurality of different types of information for display;

selectively displaying at one of the data display terminals the different types of information at different window areas including an active window area and a plurality of nonactive window areas of the display screen of the one data display terminal;

establishing a default priority for all of said plurality of data display terminals relating to the order in which the window areas are displayed; and

overriding the default priority at one of the display terminals for selectively changing a predetermined priority of the window areas of said one display terminal to one differing from the default priority in response to a command entered at the one display terminal to change the order in which the nonactive window areas overlap on the display screen on said one terminal when there is insufficient room on the screen for full simultaneous display of the active window area and all the nonactive window areas.

14. The method of claim 13 including the steps of

selecting one of the plurality of window areas to be active, and

displaying all the information of the active window area on the display screen over another window area regardless of the relative priority of the other window area.

15. The method of claim 13 including the step of storing includes storing the plurality of different types of information in a plurality of memory buffers respectively associated with the plurality of window areas.

16. The method of claim 15 including the step of storing in said memory buffer for each of the plurality of window areas at least one of the types of information of (a) the size of the window area, (b) the top line of the display screen on which the window area appears, (c) the numeric priority, (d) the numeric default priority, (e) a pointer to a buffer for the window area in which the text displayed on the screen is stored, and (f) a pointer to a display attribute buffer which contains an attribute for each character in the text buffer.

17. The method of claim 16 in which each of said buffers stores all the types of information (a)-(f).

18. The method of claim 16 in which each of the associated buffers stores for each line of the associated window both text type of information and attribute type of information.

19. The method of claim 15 in which each of said memory buffer stores for each line on the display screen at least one of the types of information of (a) a pointer into the associated text buffer of the window to select the text displayed on the screen, (b) a pointer to the attribute associated with the text selected for display on the screen, (c) the numeric priority, or priority number, of the window area having text displayed on the line and (d) the type of window area that has the text displayed on the associated line.

20. The method of claim 13 including the step of changing the size of at least one of the plurality of window areas on the display screen.

21. The method of claim 20 including the step of changing the location of the at least one window area.

22. The method of claim 13 including the step of changing the location of at least one of the window areas.

23. The method of claim 13 including the step of detecting the selection of a priority for one window area which is equal to that of another window area as an invalid priority selection.