Systems, methods and articles of manufacture for performing distributed telecommunications
First Claim
1. A distributed telecommunications system for facilitating telemarketing utilizing remotely located telemarketing agents while maintaining central control of a calling list comprising:
- a network services complex for receiving a call originated by an agent operated processing system node and generating a query for routing instructions responsive to the call;
a subscriber database system connected in a network with the network services complex, the subscriber database system storing data sets which collectively comprise the calling list, and in response to said query for routing instructions producing an output of a particular data set identifying a next party to be called;
an outbound calling application system processing node connected in the network with the subscriber database system and the network services complex for receiving the particular data set from the subscriber database system, for calling the agent operated processing system node and transferring the data set, and for notifying the network services complex that the data set has been transferred to the agent operated processing node;
wherein the network services complex operates to initiate connection of the agent operated processing node with a communications node identified by the data set for the next party to be called.
1 Assignment
0 Petitions
Accused Products
Abstract
Disclosed are systems, methods and articles of manufacture for operating a single processing system node among a plurality of processing system nodes for performing distributed telecommunications. In particular, a first information data set is transferred from a first processing system node to a second processing system node via a first communications path. A second communications path is established between the first processing system node and a communications node. The second communications path is established as a function of at least a portion of the first information data set. The first and second communications paths operate to facilitate communications between the second processing system node and the communications node.
-
Citations
28 Claims
-
1. A distributed telecommunications system for facilitating telemarketing utilizing remotely located telemarketing agents while maintaining central control of a calling list comprising:
-
a network services complex for receiving a call originated by an agent operated processing system node and generating a query for routing instructions responsive to the call; a subscriber database system connected in a network with the network services complex, the subscriber database system storing data sets which collectively comprise the calling list, and in response to said query for routing instructions producing an output of a particular data set identifying a next party to be called; an outbound calling application system processing node connected in the network with the subscriber database system and the network services complex for receiving the particular data set from the subscriber database system, for calling the agent operated processing system node and transferring the data set, and for notifying the network services complex that the data set has been transferred to the agent operated processing node; wherein the network services complex operates to initiate connection of the agent operated processing node with a communications node identified by the data set for the next party to be called. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
-
-
11. A method for facilitating telemarketing utilizing remotely located telemarketing agents while maintaining central control of a calling list comprising the steps of:
-
receiving a call from an agent operated processing system node by a network services complex; generating at the network services complex a query for routing instructions responsive to the call; connecting the query to a subscriber database system which stores data sets which collectively comprise the calling list; producing an output of a particular data set identifying the next party to be called from the calling list in response to the query; receiving the particular data set in a communications system processing node; calling the agent operated processing system node; transferring the data set to the agent operated processing system node; notifying the network services complex that the data set has been transferred to the agent operated processing node; and initiating the connection of the agent operated processing node with a communications node identified by the data set for the next party to be called. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
-
-
26. A method for facilitating telemarketing comprising the steps of:
-
receiving a call placed to a toll free number from an agent operated processing system node; connecting the call to a network services complex; querying a subscriber database for routing instructions; transferring a data set including a phone number from the subscriber database to an outbound communications application processing node; initiating a call to the agent operated processing system node from the automated communications application processing node; transferring the data set from the outbound communications application processing node to the agent operated processing system node; rejecting the call from the outbound communications application processing node but capturing the data set at the agent operated processing system node; receiving the rejection message at the outbound communications application processing system node and notifying the subscriber database; communicating from the subscriber database to the network service complex that a call should be routed to the phone number included in the data set; and initiating the connection of the agent operated processing system to a communications node associated with the phone number. - View Dependent Claims (27, 28)
-
Specification