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Waiting line management system

  • US 5,502,806 A
  • Filed: 11/17/1994
  • Issued: 03/26/1996
  • Est. Priority Date: 11/17/1994
  • Status: Expired due to Fees
First Claim
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1. In combination with a business establishment that has a plurality of separate attractions, each said attraction having a fixed usage capacity of customers per unit of time which said attraction can accommodate, the number of customers located within said business establishment exceeding said fixed usage capacity, a waiting line management system for customers to avail themselves of said attractions comprising:

  • means for establishing at each said attraction two separate waiting lines comprising a first waiting line and a second waiting line for queuing customers, said first waiting line not requiring reservations, said second waiting line requiring reservations, said second waiting line supplying preferential treatment for the customers to avail themselves of its respective said attraction;

    at least one computer access terminal in conjunction with said business establishment, said computer access terminal having a display means for displaying a selectable menus of attractions and its associated time schedule, and recording means for recording customers selected attractions and its associated time schedule;

    a plurality of access means usable in conjunction with said computer access terminals, each customer carrying his or her own access means, upon a customer connecting his or her own access means to said computer access terminal the customer being able to place selections according to time so as to schedule access to utilize said second waiting line at each said attraction thereby avoiding said first waiting line; and

    each said second waiting line including a control means, activation of said control means being required for a customer to be placed within said second waiting line, activation of said control means being obtained by connection with said access means during an appropriate time slot that has been preselected by the customer.

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