Call routing and handling system for conveying confidential medical test result information to anonymous callers
First Claim
1. In a confidential medical testing system, a method for routing and handling a plurality of in-coming telephone calls initiated by a plurality of anonymous callers, each of said anonymous callers having previously provided a specimen for evaluation to a medical testing laboratory prior to said in-coming calls, comprising the steps of:
- (A) receiving a telephone call initiated by an anonymous caller;
(B) prompting said anonymous caller to transmit a personal identification code corresponding to a specimen previously provided to said medical testing laboratory by said anonymous caller prior to placing said telephone call;
(C) receiving said personal identification code;
(D) retrieving, in response to said personal identification code, test result information associated with said specimen previously provided to said medical testing laboratory by said anonymous caller;
(E) selecting, in response to said test result information, a call handler from a plurality of call handlers for processing said telephone call;
(F) routing said telephone call to said selected call handler; and
(G) providing said test result information to said anonymous caller with said selected call handler.
1 Assignment
0 Petitions
Accused Products
Abstract
A method and apparatus for routing and handling a plurality of in-coming telephone calls initiated by a plurality of anonymous callers, each of the anonymous callers having previously provided a specimen for evaluation to a medical testing laboratory. A telephone call initiated by an anonymous caller is received by the call routing and handling system. The anonymous caller is prompted by the call routing and handling system to transmit a personal identification code corresponding to a specimen previously provided to the medical testing laboratory by the anonymous caller. The personal identification code transmitted by the anonymous caller is received by the call routing and handling system, and test result information associated with the specimen previously provided to the medical testing laboratory by the anonymous caller is retrieved based on the personal identification code previously received. A call handler for processing the telephone call is selected in response to the test result information. The selected call handler is chosen from a plurality of candidate call handlers. The telephone call is then routed to the selected call handler and test result information corresponding to the personal identification code previously received is provided to the anonymous caller by the selected call handler.
75 Citations
17 Claims
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1. In a confidential medical testing system, a method for routing and handling a plurality of in-coming telephone calls initiated by a plurality of anonymous callers, each of said anonymous callers having previously provided a specimen for evaluation to a medical testing laboratory prior to said in-coming calls, comprising the steps of:
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(A) receiving a telephone call initiated by an anonymous caller; (B) prompting said anonymous caller to transmit a personal identification code corresponding to a specimen previously provided to said medical testing laboratory by said anonymous caller prior to placing said telephone call; (C) receiving said personal identification code; (D) retrieving, in response to said personal identification code, test result information associated with said specimen previously provided to said medical testing laboratory by said anonymous caller; (E) selecting, in response to said test result information, a call handler from a plurality of call handlers for processing said telephone call; (F) routing said telephone call to said selected call handler; and (G) providing said test result information to said anonymous caller with said selected call handler. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. In a confidential medical testing system an apparatus for routing and handling a plurality of incoming telephone calls initiated by a plurality of anonymous callers, each of said anonymous callers having previously provided a specimen for evaluation to a medical testing laboratory prior to said in-coming calls, comprising:
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(A) means for receiving a telephone call initiated by an anonymous caller; (B) means for prompting said anonymous caller to transmit a personal identification code corresponding to a specimen previously provided to said medical testing laboratory by said anonymous caller prior to placing Said telephone call; (c) means for receiving said personal identification code; (D) means for retrieving, in response to said personal identification code, test result information associated with said specimen previously provided to said medical testing laboratory by said anonymous caller; (E) means for selecting, in response to said test result information, a call handler from a plurality of call handlers for processing said telephone call; (F) means for routing said telephone call to said selected call handler; and (G) means for providing said test result information to said anonymous caller with said selected call handler. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17)
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Specification