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Call routing and handling system for conveying confidential medical test result information to anonymous callers

  • US 5,509,064 A
  • Filed: 12/30/1994
  • Issued: 04/16/1996
  • Est. Priority Date: 12/30/1994
  • Status: Expired due to Term
First Claim
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1. In a confidential medical testing system, a method for routing and handling a plurality of in-coming telephone calls initiated by a plurality of anonymous callers, each of said anonymous callers having previously provided a specimen for evaluation to a medical testing laboratory prior to said in-coming calls, comprising the steps of:

  • (A) receiving a telephone call initiated by an anonymous caller;

    (B) prompting said anonymous caller to transmit a personal identification code corresponding to a specimen previously provided to said medical testing laboratory by said anonymous caller prior to placing said telephone call;

    (C) receiving said personal identification code;

    (D) retrieving, in response to said personal identification code, test result information associated with said specimen previously provided to said medical testing laboratory by said anonymous caller;

    (E) selecting, in response to said test result information, a call handler from a plurality of call handlers for processing said telephone call;

    (F) routing said telephone call to said selected call handler; and

    (G) providing said test result information to said anonymous caller with said selected call handler.

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