Device and method for determining a series of operations for interactive assistance
First Claim
1. An operation guide device for displaying an operation in accordance with a request made by an operator, the operation guide indicating how to execute a required operation which needs to be operated in order to complete a target operation, the operation guide device comprising:
- a first input means for inputting an operation guide request message to request the operation guide;
a second input means for inputting a message naming the target operation;
operation state detection means for detecting a current operation state of an information processing device being operated by the operator of the operation guide device wherein the operation state detected is a small unit of operation of a program currently operated by the information processing device;
operation determination means for determining operations required in accordance with the current operation state and current target operation comprising a key word extract unit for extracting a key word from the message inputted by the second input means, target operation detection means for detecting a target operation corresponding to the key word extracted at the key word extract unit in accordance with a correspondence table showing correspondence between each target operation and each key word, an operation state transition memory unit for holding each change in the operation state of the information processing device, and an operation determination unit for referring to the operation state transition memory unit to determine the operations embodying the required operation based on the current operation state detected at the operation state detection means and the target operation detected at the target operation detection unit;
operation guide display storage means for holding help documentation for each operation to be executed at the information processing device;
display means; and
control means for reading from the operation guide display storage means the help documentation corresponding to each of the operations determined at the operation determination means, and displaying the help documentation at the display means.
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Abstract
An operator guide device is constructed to detect guidance needed by the user with an inputted key word request. The key word is extracted from the request, referenced by a corresponding table, and used to target an operation. A list of operations is determined from the current operating state and the target operation. Guide or help information corresponding to each of the operations in the list is displayed to guide the user to the target operation through several state transitions. Furthermore, the help information displayed on the screen is reflective of the user'"'"'s competence or proficiency level for each operation.
107 Citations
8 Claims
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1. An operation guide device for displaying an operation in accordance with a request made by an operator, the operation guide indicating how to execute a required operation which needs to be operated in order to complete a target operation, the operation guide device comprising:
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a first input means for inputting an operation guide request message to request the operation guide; a second input means for inputting a message naming the target operation; operation state detection means for detecting a current operation state of an information processing device being operated by the operator of the operation guide device wherein the operation state detected is a small unit of operation of a program currently operated by the information processing device; operation determination means for determining operations required in accordance with the current operation state and current target operation comprising a key word extract unit for extracting a key word from the message inputted by the second input means, target operation detection means for detecting a target operation corresponding to the key word extracted at the key word extract unit in accordance with a correspondence table showing correspondence between each target operation and each key word, an operation state transition memory unit for holding each change in the operation state of the information processing device, and an operation determination unit for referring to the operation state transition memory unit to determine the operations embodying the required operation based on the current operation state detected at the operation state detection means and the target operation detected at the target operation detection unit; operation guide display storage means for holding help documentation for each operation to be executed at the information processing device; display means; and control means for reading from the operation guide display storage means the help documentation corresponding to each of the operations determined at the operation determination means, and displaying the help documentation at the display means. - View Dependent Claims (2, 3, 4, 5)
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6. An operation guide display method, used by an information processing apparatus having a first input means for inputting a desired display of an operation guide;
- a second input means for inputting a message naming a target operation;
operation guide display storage means for storing each operation that corresponds with an appropriate display content for informing an operator of an operation;
state transformation storage means for storing how an operation state of the apparatus is transformed; and
a display means, for displaying an operation procedure for which the operator has requested guidance, wherein said operation guide display method comprises;a step for detecting a present operation state of an apparatus being operated by the operator; a step for extracting characters to be used as a key word from the message inputted via the second input means; a step for referencing the extracted key word in a correspondence table and thereby determining a target operation corresponding to the extracted key word; a step for referencing the state transformation storage means and for deciding, from the determined target operation and the previously detected present operation state, a list of operations which are necessary for an operation guide for the operator; and a step for retrieving a display content related to the decided list of operations from the operation guide display storage means and displaying the display content on the display means. - View Dependent Claims (7, 8)
- a second input means for inputting a message naming a target operation;
Specification