Automatic batch broadcast system

• US 5,515,421 A
• Filed: 09/26/1994
• Issued: 05/07/1996
• Est. Priority Date: 03/02/1992
• Status: Expired due to Term

• Current Assignee: RPX Corporation
• Original Assignee: Harris Corporation (L3Harris Technologies, Inc.)
• Inventors: Sikand, Parminder S., McAllister, Mary J.
• Primary Examiner(s): Matar, Ahmad F.
• Assistant Examiner(s): TSANG, FAN S
• Application Number:
  US08/311,977
• Time in Patent Office: 589 Days
• Field of Search: 379/67, 379/88, 379/89, 379/84, 379/201, 379/205, 379/266, 379/309
• US Class Current: 379/88.21
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends
• CPC Class Codes: H04M 3/523 with call distribution or queueing
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

A method and apparatus is shown for holding callers in a queue for the broadcast of a message. Callers are assembled by a common attribute such as a caller I.D. The callers are assembled in a queue according to this attribute and according to a suitable priority process. Once the callers are assembled into a set, the priority process has been completed, then all of the callers within the set are connected to receive the same broadcasted message.

Claims

1. A method of using an automated telephone switch, having ports to receive telephone calls containing telephone caller identification data, to identify callers having common caller identification data, and to place the identified callers into a queue for simultaneously receiving a broadcast message from a storage device connected to a designated port of said automated telephone switch, comprising the steps of:

receiving telephone calls containing telephone caller identification data;

responsive to said telephone caller identification data, identifying telephone callers having a first common identifying characteristic;

arranging said telephone callers having said first common identifying characteristic in a first queue of said telephone callers having said first common identifying characteristic;

connecting said first queue to a designated port of said storage device, to hear a first stored message selected in response to said first common identifying characteristic; and

simultaneously broadcasting said first stored message selected in response to said first common identifying characteristic to said telephone callers in said first queue having said first common identifying characteristic.

2. The method of claim 1, including the steps of:

storing a plurality of messages in said storage device.

3. The method of claim 2, including the step of selecting said first stored message from said plurality of messages.

4. The method of claim 1, wherein said steps of connecting said first queue to said storage device, to hear said first stored message and simultaneously broadcasting said first stored message to said first queue, includes the steps of:

counting the time duration of said first queue; and

responsive to said step of counting the time duration of said queue, connecting said first queue to said storage device to hear said first stored message.

5. The method of claim 4, wherein said step of counting the time duration of said queue includes the step of counting a pre-determined time duration of said queue.

6. The method of claim 1, including the steps of:

identifying the ports in said automated telephone switch for receiving telephone calls;

identifying a first set of ports in said automated telephone switch, receiving telephone calls from telephone callers in said first queue;

identifying a designated port of said automated telephone switch connected to said storage device; and

connecting said first queue through said first set of ports of said automated telephone switch, to hear said first message from said storage device, through said designated port of said automated telephone switch.

7. The method of claim 1, including the steps of:

responsive to said telephone caller identification data, identifying telephone callers having a second common identifying characteristic;

arranging said telephone callers having said second common identifying characteristic in a second queue;

connecting said second queue to said storage device, to hear a second stored message; and

simultaneously broadcasting said second stored message to said second queue.

8. The method of claim 7, including the step of:

using said telephone switch to select said second stored message from said plurality of messages, in response to said telephone caller identifying data.

9. The method of claim 8, including the steps of:

identifying a second set of ports in said automated telephone switch, receiving telephone calls from telephone callers in a second queue; and

connecting said second queue through said second set of ports of said automated telephone switch, to hear a second message from said storage device, through said designated port of said automated telephone switch.

10. In a telephone switch having identified ports for receiving and transmitting messages with caller identifying information, from and to calling parties, the method of connecting a set of telephone callers, at a first set of ports in said telephone switch, and identified by identifying characteristics, to a stored message connected to a designated port in said telephone switch, including the steps of:

A. receiving calls from calling parties, at first set of ports of said telephone switch, said calls identified by identifying characteristics;

B. using caller identifying information to identify a first plurality of telephone callers, at a first set of ports of said telephone switch, having a first common identifying characteristic and placing said first set of ports in a first queue of said telephone callers having said first common identifying characteristic;

C. identifying a designated port of said telephone switch connected to a broadcast device having a plurality of stored messages;

D. selecting a first stored message from said broadcast device, responsive to said first common identifying characteristic; and

E. connecting said designated port of said telephone switch and said first set of ports of said telephone switch and simultaneously broadcasting said first stored message to said callers in said first queue through said first set of ports.

11. The method of claim 10 including the steps of:

using said caller identifying information to identify a second plurality of said callers, at a second set of ports of said telephone switch having a second common identifying characteristic and placing said second set of ports in a second queue;

A. selecting a second stored message from said broadcast device, responsive to said second common identifying characteristic; and

B. connecting said designated port of said telephone switch and said second set of ports of said telephone switch and simultaneously broadcasting said second stored message to said second queue through said second set of ports and through said designated port.

12. A system for connecting a set of telephone callers, identified by a common characteristic, to a stored message, comprising:

A. means for receiving telephone calls with telephone caller identifying information;

B. means for using said telephone caller identifying information to identify said telephone callers by a first common characteristic and for arranging said telephone callers having said first common characteristic in a first queue;

C. means for selecting a first stored message from a storage device, responsive to said first common characteristic; and

D. means for simultaneously broadcasting said first stored message to said telephone callers in said first queue.

13. The system of claim 12 including means for storing a plurality of messages on said storage device.

14. The system claim 13 including means for selecting said first stored message from said plurality of messages, responsive to said first common characteristic.

15. The system of claim 12 including:

means for signaling the expiration of a period of time; and

means for connecting said telephone callers in said first queue to said first stored message after the expiration of said period of time.

16. The system of claim 12 including:

means for holding said telephone callers in said first queue for a predetermined period of time.

17. The system of claim 12 including:

ports for receiving said calls at a telephone switch;

means for identifying said calls with a first set of ports of said telephone switch, with said telephone callers in said first queue;

means for identifying said storage device with a designated port of said telephone switch; and

means for connecting said first set of ports to said designated port.

18. The system of claim 13 including:

means for using said telephone caller identifying information to identify said telephone callers by a second common characteristic and for arranging said telephone callers by said second common characteristic in a second queue;

means for selecting a second stored message from said storage device responsive to said second characteristic; and

means for simultaneously broadcasting said second stored message to said second queue.

19. The system of claim 18 including;

means for selecting said second stored message from said plurality of messages.

20. The system of claim 17 including:

means for identifying a second set of ports of said telephone switch with said telephone callers in said second queue; and

means for connecting said designated port to said second set of ports.

21. In a telephone switch having ports for receiving and transmitting messages from and to calling parties, a system for connecting a set of telephone callers identified by a common characteristic to a stored message, including:

means for receiving calls with identifying information from said calling parties, at said ports of said telephone switch;

means for using said identifying information to identify a plurality of said telephone callers having a first common characteristic, in a first set of telephone callers;

means for identifying a single broadcast device having a plurality of stored messages with a designated port of said telephone switch;

means for selecting a first stored message from said single broadcast device, responsive to said first common characteristics; and

means for simultaneously broadcasting said first stored message to said first set of telephone callers through said designated port.

22. The system of claim 21 including:

means for using said identifying information to identify a plurality of said callers having a second common characteristic, in a second set of telephone callers;

means for selecting a second stored message responsive to said second common characteristics; and

means for simultaneously broadcasting said second stored message to said second set of telephone callers through said designated port.

23. A method of using an automated telephone switch, having ports to receive telephone calls containing telephone caller identification data, to identify callers having common caller identification data, and to place the identified callers into a queue for simultaneously receiving a broadcast message from a storage device connected to a designated port of said automated telephone switch, comprising the steps of:

receiving telephone calls containing telephone caller identification data;

responsive to said telephone caller identification data, identifying telephone callers having a first common identifying characteristic;

arranging said telephone callers having said first common identifying characteristic in a first queue limited to said telephone callers having said first common characteristic;

connecting said first queue to a designated port of said automated telephone switch and through said designated port to said storage device, to hear a first stored message selected in response to said first common identifying characteristic; and

simultaneously broadcasting said first stored message selected in response to said first common identifying characteristic to said callers in said first queue limited to said telephone callers having said first common characteristic.

24. The method of claim 23, wherein said steps of connecting said first queue to said storage device, to hear said first stored message and simultaneously broadcasting said first stored message to said first queue, includes the steps of:

counting the time duration of said first queue; and

responsive to said step of counting the time duration of said queue, connecting said first queue to said storage device through said designated port to hear said first stored message.

25. The method of claim 23, wherein said step of counting the time duration of said queue includes the step of counting a pre-determined time duration of said queue.