Network-based telephone system having interactive capabilities
First Claim
1. In a network-based telephone system including an intelligent peripheral (IP), service control point (SCP), and external data systems, wherein the SCP includes a Multi-Services Application Platform (MSAP) for processing a call processing record (CPR), a peripheral interface (PI) for interfacing the SCP with the IP, and generic data interface (GDI) for interfacing the SCP with the external data systems, a method of processing calls, comprising the steps of:
- (a) the IP receiving a call from a caller;
(b) the IP requesting call processing instructions from the SCP;
(c) the MSAP accessing a corresponding CPR having service processing logic;
(d) the SCP instructing the IP, based on the service processing logic, to collect information from the caller; and
(e) the MSAP retrieving account data from the external data systems via the GDI based on the service processing logic.
11 Assignments
0 Petitions
Accused Products
Abstract
A method and system for providing interactive capabilities in a network-based telephone system 100 a service control point (SCP) 102 for accessing a call processing record (CPR) and having an intelligent peripheral (IP) 104 for providing an intelligent interface between a caller 112 and the SCP 102. The IP 104 communicates with the SCP 102 through a peripheral interface (PI) 128. External systems 106 are accessed by SCP 102 through a generic data interface (GDI) 124 to obtain customer data. The GDI 124 keeps track of the data stored in the various external systems 106. Upon receiving a request for data, GDI 124 forms sub-requests, routes the sub-requests to the appropriate external systems 106, and returns a message containing the requested data.
194 Citations
20 Claims
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1. In a network-based telephone system including an intelligent peripheral (IP), service control point (SCP), and external data systems, wherein the SCP includes a Multi-Services Application Platform (MSAP) for processing a call processing record (CPR), a peripheral interface (PI) for interfacing the SCP with the IP, and generic data interface (GDI) for interfacing the SCP with the external data systems, a method of processing calls, comprising the steps of:
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(a) the IP receiving a call from a caller; (b) the IP requesting call processing instructions from the SCP; (c) the MSAP accessing a corresponding CPR having service processing logic; (d) the SCP instructing the IP, based on the service processing logic, to collect information from the caller; and (e) the MSAP retrieving account data from the external data systems via the GDI based on the service processing logic. - View Dependent Claims (2, 3, 4, 5)
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6. In a network-based telephone system including an intelligent peripheral (IP), service control point (SCP), and external data systems, wherein the SCP includes a Multi-Services Application Platform (MSAP) for processing a call processing record (CPR), a peripheral interface (PI) for interfacing the SCP with the IP, and a generic data interface (GDI) for interfacing the SCP with the external systems, a method of processing calls, comprising the steps of:
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(a) the IP receiving a call from a caller; (b) the IP requesting call processing instructions from the SCP; (c) the MSAP accessing a corresponding CPR having service processing logic; (d) the SCP instructing the IP, based on the service processing logic, to collect information from the caller; and (e) the MSAP sending account data to the GDI, based on the service processing logic. - View Dependent Claims (7, 8)
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9. A network-based telephone system for processing telephone calls comprising:
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a service control point (SCP) for issuing instructions according to service logic of an accessed call processing record (CPR); an intelligent peripheral (IP) interfacing the system with a caller and communicating with the caller based on instructions from the SCP; and external systems responsive to requests from the SCP for providing data to the SCP, said SCP including; a peripheral interface (PI) for interfacing the SCP with the IP; and a generic data interface (GDI) for transmitting customer data between the SCP and the external systems. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. The method of processing a phone call from a caller using services of an Advanced Intelligent Network (AIN), comprising the steps, executed by the AIN, of:
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receiving the phone call; accessing from a call processing record service logic which specifies handling of the phone call; obtaining account and service information from the caller according to the service logic; obtaining account information from external systems according to the service logic; and routing the phone call with the account information obtained from the caller and external systems to an appropriate agent.
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17. In a network-based telephone system including an intelligent peripheral (IP), a service control point (SCP), and external data system, a method of processing calls, comprising the steps of:
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(a) receiving a call from a caller at an IP; (b) requesting call processing instructions from the SCP; (c) the SCP accessing a call processing record having service logic based on a key; (d) the SCP instructing the IP, based on the service logic, to collect information from the caller; and (e) the SCP retrieving data, based on the service logic, from an external data system. - View Dependent Claims (18, 19)
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20. A network-based telephone system for executing a call processing record having service logic associated with a received call from a caller comprising:
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a service control point for issuing instructions according to the service logic of the call processing record; an intelligent peripheral for interfacing the system with the caller according to the instructions from the service control point; a peripheral interface for interfacing the service control point with the intelligent peripheral; an external system for providing data; and a generic data interface for transmitting data between the service control point and the external system according to the instructions from the service control point.
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Specification