Arrangement for extending call-coverage across a network of nodes

• US 5,521,970 A
• Filed: 03/29/1995
• Issued: 05/28/1996
• Est. Priority Date: 03/29/1995
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Meis, Rickie E., Herrick, Donna W.
• Primary Examiner(s): Hofsass, Jeffery
• Assistant Examiner(s): Wolinsky, Scott
• Application Number:
  US08/413,141
• Time in Patent Office: 426 Days
• Field of Search: 379/201, 379/211, 379/212, 379/210, 379/221, 379/225, 379/231, 379/232, 379/271, 379/207, 379/220, 379/196, 379/198, 379/230
• US Class Current: 379/221.01
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 7/00 Arrangements for interconnection between switching centres
• CPC Class Codes: H04Q 3/622 Circuit arrangements therefor
• CPC Class Codes: H04Q 3/66 Traffic distributors

Abstract

In a network of telecommunication switches, a first switch redirects a to-be-covered call to a remote call-covering endpoint served by a second switch, without losing control over the call. The first switch accompanies connection of the call to the second switch with signaling that identifies the call as a coverage call. The second switch responds to the signaling by determining the available status of the remote covering endpoint and signaling the status back to the first switch. If the remote covering endpoint is available, the second switch takes steps to connect the call to the endpoint. If the remote covering endpoint is not available, the first switch disconnects the call from the second switch and proceeds to cover the call to an alternative covering endpoint. The net effect is that call coverage works--from a user viewpoint--identically across a network of switches as it does on a single switch.

Claims

1. A remote call-coverage method comprising the steps of:

in response to invocation of call coverage for a call that is connected to a first switch, connecting the call from the first switch to a second switch that serves a call-covering endpoint of the call, and signaling from the first switch to the second switch that the call is a coverage call;

in response to the second switch receiving the signaling, the second switch determining availability of the call-covering endpoint to receive the call;

in response to the second switch determining that the call-covering endpoint is available, alerting the call-covering endpoint of the call and signaling from the second switch to the first switch that the call-covering endpoint is available;

in response to the second switch determining that the call-covering endpoint is not available, signaling from the second switch to the first switch that the call-covering endpoint is not available; and

in response to the first switch receiving the signaling that the call-covering endpoint is not available, disconnecting the call from the second switch.

2. The method of claim 1 wherein

the step of connecting and signaling comprises the steps of:

in response to the invocation, identifying the call-covering endpoint from a coverage path of an endpoint that is an original destination of the call; and

in response to the call-covering endpoint being an endpoint served by the second switch, connecting the call to the second switch and signaling to the second switch that the call is a coverage call.

3. The method of claim 1 further comprising the steps of:

in response to the first switch not receiving either signaling from the second switch within a predetermined time, determining whether there is an alternative call-covering endpoint for the call;

in response to determining that there is not an alternative call-covering endpoint for the call, the first switch relinquishing control of the call to the second switch; and

in response to determining that there is an alternative call-covering endpoint for the call, disconnecting the call from the second switch and attempting to cover the call to the alternative call-covering endpoint.

4. The method of claim 1 further comprising the step of:

in response to the first switch receiving the signaling that the call-covering endpoint is available, completing the call to the call-covering endpoint.

5. The method of claim 1 further comprising the steps of:

in response to (a) the first switch receiving the signaling that the call-covering endpoint is available and (b) the call being answered at the call-covering endpoint within a predetermined time, completing the call to the call-covering endpoint;

in response to (a) the first switch receiving the signaling that the call-covering endpoint is available and (c) the call not being answered at the call-covering endpoint within a predetermined time, determining whether there is an alternative call-covering endpoint for the call;

in response to determining that there is an alternative call-covering endpoint for the call, disconnecting the call from the second switch and attempting to cover the call to the alternative call-covering endpoint; and

in response to determining that there is not an alternative call-covering endpoint for the call, relinquishing control of the call to the second switch.

6. The method of claim 1 further comprising the step of:

in response to the first switch receiving the signaling that the call-covering endpoint is not available, covering the call to an alternative call-covering endpoint for the call.

7. The method of claim 1 further comprising the steps of:

in response to the first switch receiving the signaling that the call-covering endpoint is not available, determining whether there is an alternative call-covering endpoint for the call;

in response to determining that there is an alternative call-covering endpoint for the call, attempting to cover the call to the alternative call-covering endpoint; and

in response to determining that there is not an alternative call-covering endpoint for the call, ceasing attempts to cover the call.

8. The method of claim 1 further comprising the steps of:

in response to the first switch receiving the signaling that the call-covering endpoint is available, completing the call to the call-covering endpoint;

in response to invocation of a consult feature at the call-covering endpoint, setting up a second call from the second switch to the first switch and signaling from the second switch to the first switch that the second call is a consult call for the covered call; and

in response to the first switch receiving the signaling that the second call is a consult call for the covered call, alerting a destination endpoint that was a destination of the covered call.

9. The method of claim 1 further comprising the steps of:

in response to the first switch receiving the signaling that the call-covering endpoint is available, completing the call to the call-covering endpoint; and

in response to the completing, bridging a destination endpoint, that was a destination of the call, onto the call.

10. The method of claim 9 further comprising the steps of:

in response to invocation of a consult feature at the call-covering endpoint, placing the covered call on hold at the second switch, setting up a second call from the second switch to the first switch, and signaling from the second switch to the first switch that the second call is a consult call for the covered call; and

in response to the first switch receiving the signaling that the second call is a consult call for the covered call, dropping the bridge of the destination endpoint from the covered call and alerting the destination endpoint of the consult call.

11. The method of claim 9 further comprising the step of:

in response to the call being answered at the destination endpoint, signaling from the first switch to the second switch that this call was answered at the destination endpoint.

12. The method of claim 11 further comprising the step of:

in response to the second switch receiving the signaling that the call was answered at the destination endpoint, terminating the call at the second switch.

13. A method of remotely covering a call in a telecommunications network comprising at least two interconnected switches each serving different endpoints, comprising the steps of:

in response to a first switch invoking call coverage for a call connected to the first switch and destined for a destination endpoint served by the first switch, the first switch identifying a call-covering endpoint for the call from a coverage path of the destination endpoint;

in response to the first switch identifying a remote call-covering endpoint for the call from the coverage path, the first switch connecting the call to a second switch that serves the remote call-covering endpoint, and further signaling to the second switch both a call identifier of the call and that the call is a coverage call;

in response to the second switch receiving the signaling, the second switch determining availability of the remote call-covering endpoint to receive the call;

in response to the second switch determining that the remote call-covering endpoint is available, the second switch alerting the remote call-covering endpoint of the call and further signaling to the first switch that the remote call-covering endpoint is available;

in response to the second switch determining that the remote call-covering endpoint is not available, the second switch abstaining from connecting the call to the remote call-covering endpoint and further signaling to the first switch that the remote call-covering endpoint is not available; and

in response to the first switch receiving the signaling that the remote call-covering endpoint is not available, the first switch disconnecting the call from the second switch and further identifying an alternative call-covering endpoint for the call.

14. The method of claim 13 further comprising the steps of:

in response to the call being answered at the remote call-covering endpoint that was alerted, completing the call to the remote call-covering endpoint at the second switch to form a covered call, and bridging the destination terminal onto the covered call at the first switch;

in response to invocation of a consult feature at the remote call-covering endpoint that answered the call, placing the covered call on hold at the second switch, setting up a second call from the second switch to the first switch, and signaling from the second switch to the first switch that the second call is a consult call for the covered call;

in response to the first switch receiving the signaling that the second call is a consult call for the covered call, the first switch dropping the bridge of the destination endpoint from the covered call and alerting the destination endpoint of the consult call; and

in response to a hanging up of the consult call, reconnecting the held covered call to the remote call-covering endpoint at the second switch.

15. The method of claim 13 further comprising the steps of:

in response to either (a) the first switch not receiving either signaling from the second switch within a predetermined time, or (b) the call not being answered at the alerted remote call-covering endpoint, the first switch determining from the coverage path of the destination endpoint whether there is an alternative call-covering endpoint for the call;

in response to determining that there is not an alternative call-covering endpoint for the call, the first switch relinquishing control of the call to the second switch; and

in response to determining that there is an alternative call-covering endpoint for the call, the first switch disconnecting the call from the second switch and attempting to cover the call to the alternative call-covering endpoint.

16. The method of claim 15 further comprising the steps of:

in response to the first switch receiving the signaling that the remote call-covering endpoint is not available, the first switch determining from the coverage path of the destination endpoint whether there is an alternative call-covering endpoint for the call;

in response to determining that there is an alternative call-covering endpoint for the call, the first switch disconnecting the call from the second switch and attempting to cover the call to the alternative call-covering endpoint; and

in response to both (a) receiving the signaling that the remote call-covering endpoint is not available and (b) determining that there is no alternative call-covering endpoint for the call, ceasing attempts to cover the call.

17. A first switch adapted to effect remote call coverage, comprising:

means responsive to invocation of call coverage for a first call that is connected to the switch, for connecting the first call from the first switch to a second switch that serves a call-covering endpoint of the first call;

means responsive to the invocation, for signaling from the first switch to the second switch that the first call is a coverage call, to cause the second switch to determine availability of the call-covering endpoint to receive the first call and signal the determined availability back to the first switch;

means responsive to receipt of signaling from the second switch that the call-covering endpoint is available, for awaiting connection of the first call by the second switch to the call-covering endpoint; and

means responsive to receipt of signaling from the second switch that the call-covering endpoint is not available, for disconnecting the first call from the second switch.

18. The first switch of claim 17 wherein:

the connecting means comprise

means responsive to the invocation, for identifying the call-covering endpoint from a coverage path of an endpoint that is an original destination of the first call, and

means responsive to the identified call-covering endpoint being an endpoint served by the second switch, for connecting the first call to the second switch; and

the signaling means comprise

means responsive to the identified call-covering endpoint being an endpoint served by the second switch, for signaling from the first switch to the second switch that the first call is a coverage call.

19. The first switch of claim 17 further comprising:

means responsive to lack of receipt of either signaling from the second switch within a predetermined time, for determining whether there is an alternative call-covering endpoint for the first call;

means responsive to a determination that there is not an alternative call-covering endpoint for the first call, for causing the first switch to relinquish control of the first call to the second switch;

means responsive to a determination that there is an alternative call-covering endpoint for the first call, for disconnecting the first call from the second switch; and

means responsive to the determination that there is an alternative call-covering endpoint for the first call, for attempting to cover the first call to the alternative call-covering endpoint.

20. The first switch of claim 17 further comprising:

means responsive to (a) receipt of the signaling that the call-covering endpoint is available and (b) the first call being answered at the call-covering endpoint within a predetermined time, for completing the first call to the call-covering endpoint;

means responsive to (a) receipt of the signaling that the call-covering endpoint is available and (c) the first call not being answered at the call-covering endpoint within a predetermined time, for determining whether there is an alternative call-covering endpoint for the first call;

means responsive to a determination that there is an alternative call-covering endpoint for the first call, for disconnecting the first call from the second switch;

means responsive to the determination that there is an alternative call-covering endpoint for the first call, for attempting to cover the first call to the alternative call-covering endpoint; and

means responsive to a determination that there is not an alternative call-covering endpoint for the first call, for causing the first switch to relinquish control of the call to the second switch.

21. The first switch of claim 17 further comprising:

means responsive to receipt of the signaling that the call-covering endpoint is not available, for causing the first switch to cover the call to an alternative call-covering endpoint for the first call.

22. The first switch of claim 17 further comprising:

means responsive to receipt of the signaling that the call-covering endpoint is not available, for determining whether there is an alternative call-covering endpoint for the first call;

means responsive to a determination that there is an alternative call-covering endpoint for the first call, for attempting to cover the first call to the alternative call-covering endpoint; and

means responsive to a determination that there is not an alternative call-covering endpoint for the first call, for causing the first switch to cease attempts to cover the first call.

23. The first switch of claim 17 further comprising:

means responsive to receipt of signaling from the second switch that a second call that is connected from the second switch to the first switch is a coverage call, for determining availability to receive the second call of a call-covering endpoint of the second call that is served by the first switch;

means responsive to the determination that the call-covering endpoint of the second call is available, for alerting the call-covering endpoint of the second call to connect the second call to the call-covering endpoint of the second call;

means responsive to the determination that the call-covering endpoint of the second call is available, for signaling to the second switch that the call-covering endpoint of the second call is available; and

means responsive to a determination that the call-covering endpoint of the second call is not available, for signaling to the second switch that the call-covering endpoint of the second call is not available.

24. The first switch of claim 23 further comprising:

means responsive to the second call being answered at the call-covering endpoint of the second call, for connecting the second call to the call-covering endpoint of the second call;

means responsive to invocation of a consult feature at the call-covering endpoint of the second call, for setting up a third call from the first switch to the second switch;

means responsive to the invocation of the consult feature at the call-covering endpoint of the second call, for signaling to the second switch that the third call is a consult call for the second call; and

means responsive to receipt of the signaling from the second switch that a fourth call that is connected from the second switch to the first switch is a consult call for the first call, for alerting the destination endpoint of the first call to connect the fourth call to the destination endpoint of the first call.

25. The first switch of claim 17 further comprising:

means responsive to receipt of the signaling that the call-covering endpoint is available, for completing the first call to the call-covering endpoint; and

means responsive to the completing, for bridging a destination endpoint, that was a destination of the first call, onto the first call.

26. The first switch of claim 25 further comprising:

means responsive to receipt of signaling from the second switch that a second call that is connected from the second switch to the first switch is a coverage call, for determining availability to receive the second call of a call-covering endpoint of the second call that is served by the first switch;

means responsive to a determination that the call-covering endpoint of the second call is available, for connecting the second call to the call-covering endpoint of the second call;

means responsive to the determination that the call-covering endpoint of the second call is available, for signaling to the second switch that the call-covering endpoint of the second call is available, to cause the second switch to bridge a destination endpoint, that was a destination of the second call, onto the second call;

means responsive to invocation of a consult feature at the call-covering endpoint of the second call, for placing the second call on hold and setting up a third call from the first switch to the second switch; and

means responsive to the invocation of the consult feature, for signaling from the first switch to the second switch that the third call is a consult call for the second call, to cause the second switch to drop the bridge of the destination endpoint of the second call from the second call and connect the destination endpoint of the second call to the third call.

27. The first switch of claim 25 further comprising:

means responsive to receipt of the signaling from the second switch that a second call that is connected from the second switch to the first switch is a consult call for the first call, for dropping the bridge of the destination endpoint from the first call and alerting the destination endpoint of the consult call.

28. The first switch of claim 25 further comprising:

means responsive to the first call being answered at the destination endpoint, for signaling to the second switch that the first call was answered at the destination endpoint.

29. The first switch of claim 28 further comprising:

means responsive to receipt of signaling from the second switch that a second call that is connected from the second switch to the first switch is a coverage call, for determining availability to receive the second call of a call-covering endpoint of the second call that is served by the first switch;

means responsive to a determination that the call-covering endpoint of the second call is available, for connecting the second call to the call-covering endpoint of the second call;

means responsive to the determination that the call-covering endpoint of the second call is available, for signaling to the second switch that the call-covering endpoint of the second call is available, to cause the second switch to bridge a destination endpoint, that was a destination of the second call, onto the second call; and

means responsive to receipt of signaling from the second switch that the second call was answered at the bridged destination endpoint of the second call, for terminating the second call at the first switch.

30. A first switch adapted for remotely covering a call in a telecommunications network comprising at least two interconnected switches each serving different endpoints, comprising:

means responsive to invocation of call coverage for a first call connected to the first switch and destined for a destination endpoint served by the first switch, for identifying a call-covering endpoint for the first call from a coverage path of the destination endpoint;

means responsive to identification of a remote call-covering endpoint for the first call from the coverage path, for connecting the first call to a second switch that serves the remote call-covering endpoint;

means responsive to the identification, for signaling to the second switch both a call identifier of the first call and that the first call is a coverage call, to cause the second switch to determine and signal back an availability of the remote call-covering endpoint to receive the first call;

means responsive to receipt of signaling from the second switch that a second call that is connected from the second switch to the first switch is a coverage call, for determining availability to receive the second call of a call-covering endpoint of the second call that is served by the first switch;

means responsive to a determination that the call-covering endpoint of the second call is available, for alerting the call-covering endpoint of the second call to connect the second call to the call-covering endpoint of the second call;

means responsive to the determination that the call-covering endpoint of the second call is available, for signaling to the second switch that the call-covering endpoint of the second call is available;

means responsive to a determination that the call-covering endpoint of the second call is not available, for signaling to the second switch that the call-covering endpoint of the second call is not available, without attempting to connect the second call to the call-covering endpoint of the second call;

means responsive to receipt of signaling from the second switch that the remote call-covering endpoint is available, for awaiting connection of the first call by the second switch to the remote call-covering endpoint; and

means responsive to receipt of signaling from the second switch that the remote call-covering endpoint is not available, for disconnecting the first call from the second switch and further identifying an alternative call-covering endpoint for the call.

31. The first switch of claim 30 further comprising:

means responsive to the second call being answered at the call-covering endpoint of the second call that was alerted, for connecting the second call to the call-covering endpoint of the second call;

means responsive to the first call being answered at the remote call-covering endpoint, for bridging the destination endpoint onto the first call;

means response to invocation of a consult feature at the call-covering endpoint of the second call, for placing the second call on hold;

means responsive to the invocation of the consult feature at the remote call-covering endpoint of the second call, for setting up a third call from the first switch to the second switch;

means responsive to the invocation of the consult feature at the remote call-covering endpoint of the second call, for signaling to the second switch that the third call is a consult call for the second call;

means responsive to receipt of the signaling from the second switch that a fourth call that is connected from the second switch to the first switch is a consult call for the first call, for dropping the bridge of the destination endpoint from the first call;

means responsive to the receipt of the signaling from the second switch that the fourth call is a consult call for the first call, for alerting the destination endpoint of the first call; and

means responsive to a hanging up of the third call, for reconnecting the held second call to the call-covering endpoint of the second call.

32. The first switch of claim 30 further comprising:

means responsive to either (a) a lack of receipt of either signaling from the second switch within a predetermined time, or (b) the first call not being answered at the alerted remote call-covering endpoint, for determining from the coverage path of the destination endpoint whether there is an alternative call-covering endpoint for the first call;

means responsive to a determination that there is not an alternative call-covering endpoint for the first call, for causing the first switch to relinquish control of the first call to the second switch; and

means responsive to a determination that there is an alternative call-covering endpoint for the first call, for causing the first switch to disconnect the call from the second switch and attempting to cover the first call to the alternative call-covering endpoint.

33. The first switch of claim 32 further comprising:

means responsive to receipt of the signaling that the remote call-covering endpoint is not available, for determining from the coverage path of the destination endpoint whether there is an alternative call-covering endpoint for the first call;

means responsive to a determination that there is an alternative call-covering endpoint for the first call, for causing the first switch to disconnect the first call from the second switch and attempt to cover the first call to the alternative call-covering endpoint; and

means responsive to both (a) receipt of the signaling that the remote call-covering endpoint is not available and (b) a determination that there is no alternative call-covering endpoint for the first call, for causing the first switch to cease attempts to cover the first call.