System for automatic access to automated telephonic information services

• US 5,524,139 A
• Filed: 07/15/1994
• Issued: 06/04/1996
• Est. Priority Date: 07/15/1994
• Status: Expired due to Term

• Current Assignee: Xura, Inc.
• Original Assignee: Boston Technology
• Inventors: Jones, Scott A.
• Primary Examiner(s): Hofsass, Jeffery
• Assistant Examiner(s): Hunter, Daniel S.
• Application Number:
  US08/275,358
• Time in Patent Office: 690 Days
• Field of Search: 379/34, 379/35, 379/67, 379/84, 379/88, 379/97, 379/210, 379/212, 379/213, 379/214, 379/216, 379/201
• US Class Current: 379/88.25
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04Q 1/453 in which m-out-of-n signalling frequencies are transmitted

Abstract

An information services system accessed via telephones by subscribers stores lists of codes for accessing automated telephonic information services, such as telephone banking, airline reservations, stock quotes, etc. A subscriber to an information services system according to the invention accesses the system and enters a gateway learn mode in which the subscriber is given a dial tone via a switch which permits the information services system to separately identify signals from the subscriber and from the number called by the subscriber. Representations of the dual tone multifrequency (DTMF) signals generated by the subscriber are stored as tone codes, together with time codes indicating when the DTMF signals should be generated in an execution mode. In addition, command signals, preferably received as voice signals, from the subscriber are detected using voice recognition and control codes are stored corresponding to the command signals. The list of codes produced from the tone, time and control codes can be used upon request by the subscriber or automatically with a frequency determined by the subscriber, to access the automated telephonic information service.

Claims

1. A method of automatically interacting with automated telephonic information services, comprising the steps of:

(a) detecting original response signals corresponding to response codes as the original response signals are supplied to at least one automated telephonic information service;

(b) storing a list of response codes and control codes in sequence, associated with control of the at least one automated telephonic information service, the response codes representing response signals and the control codes controlling timing of generation of the response signals; and

(c) automatically generating the response signals with timing thereof controlled by the control codes stored in step (b).

2. A method as recited in claim 1, further comprising the following steps performed before steps (a), (b) and (c):

(d) generating a first audio menu including access to a gateway learn mode; and

(e) receiving an indication to enter the gateway learn mode.

3. A method as recited in claim 2, further comprising the following steps performed after steps (d) and (e) and before steps (a), (b) and (c):

(f) receiving command signals to control said automatically generating in step (c); and

(g) producing the control codes for said storing in step (b) in dependence upon the command signals received in step (f).

4. A method as recited in claim 3, wherein the command signals received in step (f) are DTMF signals generated by a telephone keypad.

5. A method as recited in claim 3,

wherein the command signals received in step (f) are voice signals received from a telephone mouthpiece, and

wherein said producing in step (g) uses voice recognition of predefined command terms.

6. A method as recited in claim 5,

further comprising the step of (h) storing, prior to said receiving in step (f), sampled voice signals and control codes, including first and second sampled voice signals and a first control code, corresponding to the first sampled voice signal,

wherein said storing in step (b) includes storing the first control code in the list of codes in response to detection of a first command signal matching the first sampled voice signal, and

wherein said generating of the response signals in step (c) is performed sequentially upon reading the response codes in the list of codes stored in step (b) with interruption of said generating in response to reading the first control code in the list of codes stored in step (b) and with resumption of said generating in response to detection of a second command signal matching the second sampled voice signal, after the interruption of said generating in step (c).

7. A method as recited in claim 5, further comprising the steps of:

(h) storing, prior to said receiving in step (f), sampled voice signals corresponding to specific control codes, including first and second sampled voice signals and a first control code, corresponding to the first sampled voice signal; and

(i) recording audio signals received from the at least one automated telephonic information service in response to reading the first control code in the list of codes, for a period of time determined in dependence upon a second control code, and

wherein said storing said control codes in step (b) includes storing the first control code in the list of codes in response to detection of a first command signal matching the first sampled voice signal and storing the second control code in the list of codes in dependence upon detection of a second command signal matching the second sampled voice signal.

8. A method as recited in claim 3,

wherein a subscriber produces the original response signals detected in step (a),

wherein said receiving in step (f) comprises receiving an exit command signal matching a predefined exit signal, and

wherein said method further comprises the steps of:

(h) interrupting the gateway learn mode to generate an audio message to and receive a response from the subscriber; and

(i) preventing transmission to the at least one automated telephonic information service of the original response signals detected in step a while the gateway learn mode is interrupted by step (h).

9. A method as recited in claim 8, wherein the audio message generated upon said interrupting in step (h) includes a second audio menu prompting the subscriber for an indication of a code list type including an automatically initiated type and a subscriber initiated type.

10. A method as recited in claim 9, further comprising the steps of:

(j) prompting the subscriber for an audio label for the list of codes stored in step (b) after said interrupting in step (h);

(k) receiving labeling voice signals in response to said prompting in step (j);

(l) storing the audio label in dependence upon the labeling voice signals received in step (k);

(m) prompting the subscriber for a timing indication in response to receiving an indication of an automatically initiated type of code list; and

(n) storing an initiation timing code upon receipt of the timing indication prompted in step (m).

11. A method as recited in claim 8,

wherein the audio message generated upon said interrupting in step (h) includes a second audio menu requesting the subscriber to produce at least one of the command signals, and

wherein said method further comprises the step of (j) returning to the gateway learn mode upon receiving a return command signal.

12. A method as recited in claim 2,

further comprising the step of (f) detecting timing of the original response signals received in step (a),

wherein said storing in step (b) further comprises the step of (b1) storing time codes, corresponding to the stored response codes, in dependence upon the timing detected in step (f), and

wherein said automatically generating in step (c) generates the response signals in dependence upon the response, control and time codes stored in steps (b) and (b1).

13. A method as recited in claim 2,

wherein a subscriber produces the original response signals detected in step (a),

wherein said method further comprises the step of (f) detecting incoming signals, including call progress signals, received by the subscriber in response to the original response signals produced by the subscriber and in response to the response signals generated in step (c), and

wherein said generating in step (c) generates the response signals in dependence upon the incoming signals detected in step (f).

14. A method of automatically interacting with automated telephonic information services, comprising the steps of:

(a) detecting original response signals, produced by a subscriber, as the original response signals are supplied to an automated telephonic information service;

(b) storing tone codes representing the original response signals, as part of a list of codes;

(c) receiving command signals from the subscriber to control use of the response codes in the list of codes stored in step (b);

(d) storing control codes in the list of codes in dependence upon the command signals received in step (c), including first, second and third control codes;

(e) receiving an exit command signal matching a predefined exit signal;

(f) interrupting said storing of the tone codes in step (b) in response to receipt of the exit command signal;

(g) preventing transmission to the automated telephonic information service of the original response signals detected in step (a) during said interrupting in step (f);

(h) receiving an initiation request for production of reproduced response signals based on the list of codes stored in step (b) and (d);

(i) automatically generating the reproduced response signals by sequentially reading the response codes in the list of codes requested in step (h) with timing dependent upon the control codes stored in step (d) including interruption of said generating in response to reading the first control code and resumption of said generating in response to detection of a resumption command signal from the subscriber after the interruption of said generating; and

(j) recording audio signals received from the automated telephonic information service in response to reading the second control code in the list of codes, for a period of time determined by the third control code.

15. A method as recited in claim 14, further comprising the step of (k) storing, prior to said receiving in step (c), sampled voice signals, including the predefined exit signal, a resume command signal and first, second and third sampled voice signals corresponding to the first, second and third control codes,

wherein said producing of the control codes in step (d) is performed by comparing the command signals received in step (c) with the sampled voice signals stored in step (k), and

wherein resumption of said generating in step (i) is performed in response to receipt of a voice signal matching the resume command signal.

16. A method as recited in claim 14, further comprising the steps of:

(k) storing a frequency of generation for the list of codes stored in steps (b) and (d); and

(l) automatically generating the initiation request received in step (h) in dependence upon the frequency of generation stored in step (k).

17. An apparatus operatively connected to a public switched telephone network for automatically interacting with automated telephonic information services, comprising:

a memory for storing a list of codes associated with controlling at least one automated telephonic information service;

response generation means for automatically generating response signals;

a processor for reading the list of codes stored in said memory and for controlling said response generation means to produce the response signals in dependence upon the list of codes stored in said memory;

a first channel, operatively connected to said memory and said processor, for receiving original response signals and voice signals from a subscriber; and

a second channel, operatively connected to said response generation means, said processor and the public switched telephone network, for transmitting the response signals generated by said response generation means to the at least one automated telephonic information service and for supplying to said processor call progress signals and information signals received from the at least one automated telephonic information service.

18. An apparatus as recited in claim 17,

further comprising switch means for switchably connecting the subscriber to the at least one automated telephonic information service, and

wherein said processor controls said switch means in dependence upon control codes included in the list of codes stored in said memory and command signals received from the subscriber.

19. An apparatus as recited in claim 17,

further comprising voice recognition means for generating voice pattern signals from the voice signals received via said first channel from the subscriber,

wherein said memory further stores previously received voice pattern signals obtained from the subscriber in response to requests for repetition of predefined command terms, and

wherein said processor controls transmission of the requests for the predefined command terms to the subscriber prior to controlling said response generation means to call the at least one automated telephonic information service and compares the voice pattern signals received from said voice recognition means during generation of the response signals by said response generation means, for comparison with the previously received voice pattern signals stored in said memory.