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Intelligent communications networks

  • US 5,530,742 A
  • Filed: 09/14/1995
  • Issued: 06/25/1996
  • Est. Priority Date: 08/04/1994
  • Status: Expired due to Term
First Claim
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1. A service node for use in an intelligent communications network for providing services for customers, said service node comprising:

  • service defining means arranged to define a plurality of services;

    a plurality of resources, each arranged to generate speech announcements in response to receipt of respective command signals and to provide an announcement finished signal when each generated speech announcement has been finished;

    a switch arranged to connect the resources to incoming calls routed by the network to the service node; and

    controlling means having a memory and arranged to respond to said incoming calls to place details of the calls in respectively corresponding service queues, said controlling means receiving from the service defining means;

    (a) a reserve resource request signal for reservation of a resource in respect of a call whose details have been passed to the service defining means by the controlling means from the top of a service queue, thereby associating the call with the service defining means, and to reserve an available one of the resources,(b) a connection request signal for the reserved resource to be connected to the call and to control the switch,(c) a command signal for the reserved resource to generate a corresponding speech announcement and to send the command signal to the reserved resource,(d) a signal for disassociating the service defining means from the call and to store current details of the call in said memory,(e) a signal indicating that the service defining means is ready to handle another call and to pass to the service defining means the call then at the top of a corresponding service queue,and to receive from a reserved resource an announcement finished signal and to update details of the corresponding call and to pass the updated details from said memory to the bottom of a corresponding service queue.

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