Intelligent communications networks
First Claim
1. A service node for use in an intelligent communications network for providing services for customers, said service node comprising:
- service defining means arranged to define a plurality of services;
a first resource comprising means for recognizing customer-provided data and for storing said recognized data, a store for storing speech segments, each segment having a corresponding identity, and resource controlling means arranged (i) to convert a received command signal to a corresponding succession of speech segment identities for a speech announcement corresponding to the command signal, (ii) to access the speech segment store in accordance with said speech segment identities, (iii) to generate the corresponding speech segments for the speech announcement and (iv) to provide an announcement finished signal when a last speech segment of the announcement has been generated;
a switch arranged to connect the first resource to an incoming call routed by the network to the service node; and
node controlling means arranged to respond to said incoming call (i) to pass details of the call to the service defining means for processing and queuing the call for subsequent processing if required due to already ongoing call processing, (ii) to logically connect the service defining means to the first resource and to the switch, and (iii) to pass announcement finished signals from the first resource to the service defining means.
1 Assignment
0 Petitions
Accused Products
Abstract
A service node is used in an intelligent communications network to provide services for customers. The node includes a service defining sub-system arranged to define a plurality of services. A first resource has a memory for storing speech segments, each segment having a corresponding identity, and a resource controller is arranged to convert a received command signal to a corresponding succession of speech segment identities for a speech announcement corresponding to the command signal. The first resource accesses the memory storing speech segments in accordance with the speech segment identities, to generate the corresponding speech segments for the speech announcement and provides an "announcement finished" signal when a last speech segment of the announcement has been generated. A switch is arranged to connect the first resource to an incoming call routed by the network to the service node. A node control is arranged to respond to an incoming call (i) to pass details of the call to the service defining sub-system for processing and queuing the call for subsequent processing if required due to already ongoing call processing, (ii) to logically connect the service defining sub-system to the first resource and to the switch, and (iii) to pass "announcement finished" signals from the first resource to the service defining sub-system.
49 Citations
11 Claims
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1. A service node for use in an intelligent communications network for providing services for customers, said service node comprising:
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service defining means arranged to define a plurality of services; a first resource comprising means for recognizing customer-provided data and for storing said recognized data, a store for storing speech segments, each segment having a corresponding identity, and resource controlling means arranged (i) to convert a received command signal to a corresponding succession of speech segment identities for a speech announcement corresponding to the command signal, (ii) to access the speech segment store in accordance with said speech segment identities, (iii) to generate the corresponding speech segments for the speech announcement and (iv) to provide an announcement finished signal when a last speech segment of the announcement has been generated; a switch arranged to connect the first resource to an incoming call routed by the network to the service node; and node controlling means arranged to respond to said incoming call (i) to pass details of the call to the service defining means for processing and queuing the call for subsequent processing if required due to already ongoing call processing, (ii) to logically connect the service defining means to the first resource and to the switch, and (iii) to pass announcement finished signals from the first resource to the service defining means. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method of operating a service node in an intelligent communications network for providing services for customers, said method comprising the steps of:
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receiving an incoming call routed by the network to the service node and passing details of the incoming call to a service defining means for processing and queuing the call for subsequent processing if required due to already ongoing call processing; connecting a speech announcement resource to the incoming call in response to a request from the service defining means; sending a command signal from the service defining means to the resource; converting the command signal received by the resource to a corresponding succession of speech segment identities; accessing a memory storing speech segments in accordance with said speech segment identities; generating the corresponding speech segments; providing an announcement finished signal when a last speech segment of the announcement has been generated; receiving, at the resource, customer-provided data; recognizing said received customer-provided data; and storing said recognized data. - View Dependent Claims (8, 9, 10, 11)
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Specification