Method and apparatus for controlling and communicating with business office devices

• US 5,537,554 A
• Filed: 04/24/1995
• Issued: 07/16/1996
• Est. Priority Date: 07/06/1990
• Status: Expired due to Term

• Current Assignee: Ricoh Company Limited, Ricoh Corporation (Ricoh Company Limited)
• Original Assignee: Ricoh Company Limited, Ricoh Corporation (Ricoh Company Limited)
• Inventors: Motoyama, Tetsuro
• Primary Examiner(s): Harvey, Jack B.
• Assistant Examiner(s): AUVE, GLENN ALLEN
• Application Number:
  US08/426,679
• Time in Patent Office: 449 Days
• Field of Search: 395/235, 395/275, 395/200, 395/280, 395/200.05, 395/856, 395/183.01, 395/183.22, 355/203, 355/204, 355/205, 355/207, 358/442
• US Class Current: 710/100
• CPC Class Codes: G03G 15/5016 User-machine interface; Display panels; Control console
• CPC Class Codes: G03G 15/5079 for maintenance
• CPC Class Codes: G03G 15/55 Self-diagnostics; Malfunction or lifetime display
• CPC Class Codes: G03G 2215/00109 Remote control of apparatus, e.g. by a host
• CPC Class Codes: G06F 11/0733 in a data processing system embedded in an image processing device, e.g. printer, facsimile, scanner
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/2294 by remote test
• CPC Class Codes: G06F 11/3013 where the computing system is an embedded system, i.e. a combination of hardware and software dedicated to perform a certain function in mobile devices, printers, automotive or aircraft systems testing or monitoring of control systems or parts thereof G05B23/02
• CPC Class Codes: G06F 11/3055 Monitoring arrangements for monitoring the status of the computing system or of the computing system component, e.g. monitoring if the computing system is on, off, available, not available error or fault processing without redundancy G06F11/0703; error detection or correction by redundancy in data representation G06F11/08; error detection or correction by redundancy in operation G06F11/14; error detection or correction by redundancy in hardware G06F11/16
• CPC Class Codes: G06F 11/3072 where the reporting involves data filtering, e.g. pattern matching, time or event triggered, adaptive or policy-based reporting
• CPC Class Codes: G06F 3/1293 Printer information exchange with computer
• CPC Class Codes: G06K 15/00 Arrangements for producing a permanent visual presentation of the output data , e.g. computer output printersprinting or plotting combined with another operation, e.g. with conveying, G06K17/00
• CPC Class Codes: H04N 1/00127 Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture
• CPC Class Codes: H04N 1/00323 with a measuring, monitoring or signaling apparatus, e.g. for transmitting measured information to a central location
• CPC Class Codes: H04N 2201/0074 Arrangements for the control of a still picture apparatus by the connected apparatus arrangements for the control of the connected apparatus by the still picture apparatus H04N2201/0013; control of image communication with the connected apparatus H04N2201/0015
• CPC Class Codes: H04N 2201/0075 by a user operated remote control device, e.g. receiving instructions from a user via a computer terminal or mobile telephone handset
• CPC Class Codes: H04N 2201/0082 Image hardcopy reproducer H04N2201/0091 - H04N2201/0094 take precedence

Abstract

A method and apparatus for controlling and communicating with business office devices, such as copiers, facsimiles and/or printers. The present invention communicates and controls various modules of business devices which allow an external device such as an operation panel to access the state of a target device, such as a copier, printer or facsimile. The operation panel can communicate with the target device and control the same target device. Also, a remote diagnostics station can provide remote diagnostics of the target device.

Claims

1. A method for controlling communication of data between an office device and a remote terminal through a communication line, wherein first data is defined to be data generated within said office device and second data is defined to be data generated within said remote terminal, said method comprising the steps of:

communicating said first data from said office device to said remote terminal, said communicating step including;

generating said first data at said office device,

transmitting said first data from a communication interface of said office device to a communication interface of said remote terminal through said communication line,

processing said first data by the remote terminal; and

communicating said second data from said remote terminal to said office device by performing the steps of;

generating said second data at the remote terminal,

transmitting said second data from a communication interface of said remote terminal to said office device communication interface through said communication line,

processing said second data by said office device and controlling said office device in response to the processing by the office device,

said method further comprising the step of storing static data representing characteristics of said office device which do not change over a life of said office device;

wherein the step of transmitting said first data also transmits the static data to the remote terminal.

2. A method according to claim 1, wherein:

said step of storing static data includes storing a model number of the office device; and

said step of transmitting said first data transmits the model number.

3. A method according to claim 1, wherein:

said step of storing static data includes storing a serial number of the office device; and

said step of transmitting said first data transmits the serial number.

4. A method according to claim 1, wherein:

said step of storing static data includes storing model characteristics of the office device; and

said step of transmitting said first data transmits the model characteristics.

6. A method according to claims 1 or 5, wherein said second data is data for controlling the office device.

7. A method according to claims 1 or 5, further comprising the step of storing dynamic state data representing characteristics of said office device which change according to at least one of a mechanical and an electrical state of said office device;

wherein the step of transmitting said first data also transmits the dynamic state data to the remote terminal.

8. A method according to claim 7, wherein said step of storing dynamic state data stores a status of paper in a paper tray;

and

wherein the step of transmitting said first data also transmits the dynamic state data which includes the status of the paper in the paper tray.

9. A method according to claim 8, wherein a plurality of office devices are connected to the remote terminal and said method further comprises the step of:

transmitting dynamic state data from a second office device to the remote terminal.

10. A method according to claim 8, wherein:

said step of generating first data generates the first data to include an identification of the office device; and

said step of transmitting said first data transmits the first data which includes the identification of the office device.

11. A method according to claim 8 wherein:

said office device is a copier;

said step of communicating said first data communicates said first data from said copier to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said copier.

12. A method according to claim 8 wherein:

said office device is a printer;

said step of communicating said first data communicates said first data from said printer to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said printer.

13. A method according to claim 8 wherein:

said office device is a facsimile machine;

said step of communicating said first data communicates said first data from said facsimile machine to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said facsimile machine.

14. A method according to claim 7, wherein said step of storing dynamic state data stores a number of prints;

and

wherein the step of transmitting said first data also transmits the dynamic state data which includes the number of prints.

15. A method according to claim 14, wherein a plurality of office devices are connected to the remote terminal and said method further comprises the step of:

transmitting dynamic state data from a second office device to the remote terminal.

16. A method according to claim 14, wherein:

said step of generating first data generates the first data to include an identification of the office device; and

said step of transmitting said first data transmits the first data which includes the identification of the office device.

17. A method according to claim 14 wherein:

said office device is a copier;

said step of communicating said first data communicates said first data from said copier to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said copier.

18. A method according to claim 14 wherein:

said office device is a printer;

said step of communicating said first data communicates said first data from said printer to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said printer.

19. A method according to claim 14 wherein:

said office device is a facsimile machine;

said step of communicating said first data communicates said first data from said facsimile machine to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said facsimile machine.

20. A method according to claim 7, wherein said step of storing dynamic state data stores a sensitivity of a photoreceptor of the office device;

and

wherein the step of transmitting said first data also transmits the dynamic state data which includes the sensitivity of the photoreceptor.

21. A method according to claim 20, wherein a plurality of office devices are connected to the remote terminal and said method further comprises the step of:

transmitting dyamic state data from a second office device to the remote terminal.

22. A method according to claim 20, wherein:

said step of generating first data generates the first data to include an identification of the office device; and

said step of transmitting said first data transmits the first data which includes the identification of the office device.

23. A method according to claim 20 wherein:

said office device is a copier;

said step of communicating said first data communicates said first data from said copier to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said copier.

24. A method according to claim 20 wherein:

said office device is a printer;

said step of communicating said first data communicates said first data from said printer to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said printer.

25. A method according to claim 20 wherein:

said office device is a facsimile machine;

said step of communicating said first data communicates said first data from said facsimile machine to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said facsimile machine.

26. A method according to claim 7, wherein said step of storing dynamic state data stores paper locations of the office machine;

and

wherein the step of transmitting said first data also transmits the dynamic state data which includes the paper locations.

27. A method according to claim 26, wherein a plurality of office devices are connected to the remote terminal and said method further comprises the step of:

transmitting dynamic state data from a second office device to the remote terminal.

28. A method according to claim 26, wherein:

said step of generating first data generates the first data to include an identification of the office device; and

said step of transmitting said first data transmits the first data which includes the identification of the office device.

29. A method according to claim 26 wherein:

said office device is a copier;

said step of communicating said first data communicates said first data from said copier to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said copier.

30. A method according to claim 26 wherein:

said office device is a printer;

said step of communicating said first data communicates said first data from said printer to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said printer.

31. A method according to claim 26 wherein:

said office device is a facsimile machine;

said step of communicating said first data communicates said first data from said facsimile machine to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said facsimile machine.

32. A method according to claim 7, wherein a plurality of office devices are connected to the remote terminal and said method further comprises the step of:

transmitting dynamic state data from a second office device to the remote terminal.

33. A method according to claim 7, wherein:

said step of generating first data generates the first data to include an identification of the office device; and

said step of transmitting said first data transmits the first data which includes the identification of the office device.

34. A method according to claim 7 wherein:

said office device is a copier;

said step of communicating said first data communicates said first data from said copier to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said copier.

35. A method according to claim 7 wherein:

said office device is a printer;

said step of communicating said first data communicates said first data from said printer to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said printer.

36. A method according to claim 7 wherein:

said office device is a facsimile machine;

said step of communicating said first data communicates said first data from said facsimile machine to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said facsimile machine.

39. A method according to one of claims 1-5, 37 or 38 wherein a plurality of office devices are connected to the remote terminal and said method further comprises the step of:

transmitting data from a second office device to the remote terminal.

40. A method according to one of claims 1-5, 37 or 38 wherein:

said step of generating first data generates the first data to include an identification of the office device; and

said step of transmitting said first data transmits the first data which includes the identification of the office device.

41. A method according to one of claims 1-5, 37 or 38 wherein:

said office device is a copier;

said step of communicating said first data communicates said first data from said copier to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said copier.

42. A method according to one of claims 1-5, 37 or 38 wherein:

said office device is a printer;

said step of communicating said first data communicates said first data from said printer to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said printer.

43. A method according to one of claims 1-5, 37 or 38 wherein:

said office device is a facsimile machine;

said step of communicating said first data communicates said first data from said facsimile machine to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said facsimile machine.

44. A method according to claims 1 or 5, further comprising the step of:

transmitting a message from the office device to the remote terminal to notify the remote terminal of an abnormal condition within the office device.

45. A method according to claim 44, wherein a plurality of office devices are connected to the remote terminal and said method further comprises the step of:

transmitting dynamic state data from a second office device to the remote terminal.

46. A method according to claim 44, wherein:

said step of generating first data generates the first data to include an identification of the office device; and

said step of transmitting said first data transmits the first data which includes the identification of the office device.

47. A method according to claim 44 wherein:

said office device is a copier;

said step of communicating said first data communicates said first data from said copier to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said copier.

48. A method according to claim 44 wherein:

said office device is a printer;

said step of communicating said first data communicates said first data from said printer to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said printer.

49. A method according to claim 44 wherein:

said office device is a facsimile machine;

said step of communicating said first data communicates said first data from said facsimile machine to said remote terminal; and

said step of communicating said second data communicates said second data from said remote terminal to said facsimile machine.

5. A method for controlling communication of data between an office device and a remote terminal through a communication line, wherein first data is defined to be data generated within said office device and second data is defined to be data generated within said remote terminal, said method comprising the steps of:

communicating said first data from said office device to said remote terminal, said communicating step including;

generating said first data at said office device,

transmitting said first data from a communication interface of said office device to a communication interface of said remote terminal through said communication line,

processing said first data by the remote terminal; and

communicating said second data from said remote terminal to said office device by performing the steps of;

generating said second data at the remote terminal,

transmitting said second data from a communication interface of said remote terminal to said office device communication interface through said communication line,

processing said second data by said office device and controlling said office device in response to the processing by the office device,

said method further comprising the step of storing semi-static data representing characteristics of said office device which infrequently change over a life of said office device;

wherein the step of transmitting said first data also transmits the semi-static data to the remote terminal.

37. A method according to claim 5, wherein:

said step of storing semi-static data includes storing a ROM version of the office device; and

said step of transmitting said first data transmits the ROM version.

38. A method according to claim 5, wherein:

said step of storing semi-static data includes storing an option configuration of the office device; and

said step of transmitting said first data transmits the option configuration.

50. A method of communication between a business office machine system connected to a first end of a communication line and a remote terminal connected to a second end of said communication line, comprising the steps of:

generating, by the business office machine system, data including a source identification of said data,

storing said data in a memory;

processing said data and controlling said business office machine system in response to the processing of said data; and

transmitting said processed data through an interface to said first end of said communication line;

receiving said data by the remote terminal connected to said second end of said communication line;

transmitting said received data through an interface to a processor of the remote terminal;

processing said data received through the interface by the processor of the remote terminal,

said method further comprising the step of;

sending a command from the remote terminal to the business office machine system over the communication line which initiates a diagnostic operation in the business office machine system;

wherein said step of transmitting said processed data is performed after the sending of the command which initiates the diagnostic operation in the business office machine system.

52. A method according to claims 50 or 51, wherein after said step of transmitting data to the processor of the remote terminal, additional data is transferred from the business office machine system to the remote terminal.

53. A method according to claims 50 or 51, further comprising the step of:

sending a message by the business office machine system to the remote terminal in order to notify the remote terminal of an abnormal state within the business office machine system.

54. A method according to claims 50 or 51, wherein:

a second business office machine system is connected to the remote terminal and said second business office machine system performs the steps of;

generating, by the second business office machine system, third data including a source identification of said third data,

storing said third data generated by the second business office machine system in a memory of the second business office machine system;

processing said third data and controlling said second business office machine system in response to the processing of said third data; and

transmitting said processed third data through an interface to said remote terminal.

55. A method according to claims 50 or 51, further comprising the step of:

transmitting data from the remote terminal to the business office machine system in response to the processing by the processor of the remote terminal.

51. A method of communication between a business office machine system connected to a first end of a communication line and a remote terminal connected to a second end of said communication line, comprising the steps of:

generating, by the business office machine system, data including a source identification of said data,

storing said data in a memory;

processing said data and controlling said business office machine system in response to the processing of said data; and

transmitting said processed data through an interface to said first end of said communication line;

receiving said data by the remote terminal connected to said second end of said communication line;

transmitting said received data through an interface to a processor of the remote terminal;

processing said data received through the interface by the processor of the remote terminal,

said method further comprising the step of;

sending a command from the remote terminal to the business office machine system over the communication line which initiates a diagnostic operation in the business office machine system.

56. A method according to claim 51, further comprising the step of:

transmitting a message from the business office machine system to the remote terminal to notify the remote terminal of an abnormal condition within the business office machine system.

57. A system, comprising:

an office machine system communicating with a first end of a communication line, said office machine system including;

a state data generator;

a memory, coupled to said state data generator, which stores the state data generated by the state data generator;

a processor, coupled to said memory, which processes the state data and controls said office machine system in response to said processing, and

a communication interface having an output coupled to said first end of said communication line and an input coupled to said processor through which said state data is transmitted to said first end of the communication line; and

a diagnostic processor, connected to a second end of said communication line, which processes said state data received from said office machine system to diagnose an operation of the office machine system and to communicate interactively with the office machine system

wherein;

said diagnostic processor includes means for sending a command from the diagnostic processor to the office machine system over the communication line which initiates a diagnostic operation in the office machine system; and

data is transmitted from the office machine system to the diagnostic processor over the communication line after the diagnostic operation is initiated.

59. A system according to claims 57 or 58, wherein said office machine system is selected from the group consisting of a copier, a facsimile machine, and a printer.

60. A system according to claims 57 or 58, wherein:

said office machine system further comprises a control data generator; and

said processor of said office machine system processes the control data and the state data and controls said office machine system in response to said processing.

61. A system according to claims 57 or 58, further comprising:

means for transmitting data through the communication interface over the communication line to the diagnostic processor; and

means for transmitting additional data through the communication interface over the communication line to the diagnostic processor.

62. A system according to claims 57 or 58, further comprising:

means for sending a message by the business office machine system to the diagnostic processor in order to notify the diagnostic processor of an abnormal state within the business office machine system.

63. A system according to claims 57 or 58, further comprising a second office machine system connected to the diagnostic processor, comprising:

a state data generator;

a memory, coupled to said state data generator of the second office machine system, which stores the state data generated by the state data generator of the second office machine system;

a processor, coupled to said memory of the second office machine system, which processes the state data of the second office machine system and controls said second office machine system in response to said processing; and

a communication interface having an output coupled to a second communication line connected to said diagnostic processor and an input coupled to said processor of the second office machine system.

64. A system according to claims 57 or 58, wherein said diagnostic processor transmits data to the office machine system after processing by the diagnostic processor of the state data.

65. A system according to claims 57 or 58, wherein the office machine system further includes:

means for transmitting a message from the office machine system to the diagnostic processor to notify the diagnostic processor of an abnormal condition within the office machine system.

66. A system according to claims 57 or 58, wherein said diagnostic processor is located in a diagnostic station which is remote from said office machine system.

67. A system according to claims 57 or 58, wherein said office machine system includes a plurality of copiers and an operation terminal and said operation terminal communicates with said plurality of copiers.

68. A system according to claim 67, wherein said plurality of copiers are different model copiers.

69. A system according to claim 68, wherein said operation terminal communicates with said different model copiers by a bus interconnection and uses multiplexing.

58. A system, comprising:

an office machine system communicating with a first end of a communication line, said office machine system including;

a state data generator;

a memory, coupled to said state data generator, which stores the state data generated by the state data generator;

a processor, coupled to said memory, which processes the state data and controls said office machine system in response to said processing, and

a communication interface having an output coupled to said first end of said communication line and an input coupled to said processor through which said state data is transmitted to said first end of the communication line; and

a diagnostic processor, connected to a second end of said communication line, which processes said state data received from said office machine system to diagnose an operation of the office machine system and to communicate interactively with the office machine system,

wherein;

said diagnostic processor includes means for sending a command from the diagnostic processor to the office machine system over the communication line which initiates a diagnostic operation in the office machine system.