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Method and apparatus for implementing user feedback

  • US 5,537,618 A
  • Filed: 12/22/1994
  • Issued: 07/16/1996
  • Est. Priority Date: 12/23/1993
  • Status: Expired due to Term
First Claim
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1. A method for organizing and presenting user feedback, where the feedback includes a portrayal of a user comment about the user'"'"'s experiences within a user'"'"'s context within a product, process, or service, and wherein the feedback is to be evaluated by a reviewer who is interested in user feedback, the feedback being arranged into a multiplicity of independent feedback records, each feedback record being independent from the product, process, or service and being arranged to contain information indicative of the user'"'"'s context within a product, process, or service and a plurality of predefined attribute identifiers that identify the nature of the feedback provided, wherein the attribute identifiers are arranged into a plurality of predefined attribute categories, each category organizing a plurality of the attribute identifiers into a related group to readily describe and categorize the feedback entered by the user, such that a plurality of said attribute identifiers are arranged as different options for the user within each category, and wherein just one attribute identifier in each category is stored in each of the multiplicity of feedback records to describe the user'"'"'s experiences as related to the particular category of feedback in which that one attribute is included, the method comprising the steps of:

  • identifying the reviewer'"'"'s visualization preferences, wherein the visualization preferences include indications of the predefined attribute identifiers that the reviewer desires to review, wherein all of the attribute identifiers in each of the associated attribute categories are displayed to allow the reviewer to indicate at least some of said preferences;

    filtering the feedback records in accordance with the visualization preferences to create a combined set of records that includes each of the feedback records having predefined attribute identifiers in accordance with the visualization preferences; and

    displaying an indication of the number of feedback records in the combined set so as to present the reviewer with a distribution of the feedback records having desired attribute identifiers within the displayed categories that may be readily ascertained and analyzed by the reviewer with respect to each category.

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