Telephonic console with prerecorded voice message and method

• US 5,539,818 A
• Filed: 08/07/1992
• Issued: 07/23/1996
• Est. Priority Date: 08/07/1992
• Status: Expired due to Term

• Current Assignee: Firstpoint Contact Technologies, LLC (Alvaria Incorporated)
• Original Assignee: Rockwell International Corporation
• Inventors: Smith, Earl L., Marcinkiewicz, David A., Capigatti, Andrew C., Zdenek, John M.
• Primary Examiner(s): Hofsass, Jeffery
• Assistant Examiner(s): Wolinsky, Scott
• Application Number:
  US07/926,891
• Time in Patent Office: 1,446 Days
• Field of Search: 379/67, 379/88, 379/89, 379/265, 379/73, 379/266, 379/267, 379/213, 379/165, 379/201, 379/77, 379/76, 395/2.28, 370/9, 370/110.1
• US Class Current: 379/88.22
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends

Abstract

A telephone console (10) for use in a telephonic call distribution system (12) for selectively interconnecting a plurality of telephonic units (16) of an external telephonic network (18) with a plurality of consoles (10) of the system, a prerecorded voice message system having a portable voice message storage unit (40) with a recorded voice message, a connector module (26) for releasable connection with the portable voice message unit (40) and a microprocessor (20) programmed to control the playing back of a recorded message to a console (10).

Claims

1. A telephonic console for use in a telephonic call distribution system for selectively interconnecting a plurality of telephonic units of an external telephonic network with the telephonic console and a plurality of other telephonic consoles of the system, the improvement being a prerecorded voice message system, comprising:

a portable, nonvolatile, voice message storage unit with a plurality of different recorded voice messages;

means for releasable interconnection of the portable voice message storage unit with the telephonic console;

means for automatic playback of one of the recorded messages to one of the plurality of telephonic units connected through the external network when a telephonic call from one of the telephonic units is connected to the telephonic console; and

means at the telephonic console for controlling the recorded message playback means to selectively and automatically play one of the recorded voice messages of the portable voice message storage unit after the portable voice message storage unit has been connected to the telephonic console.

2. The telephonic console of claim 1 in which said portable voice message storage unit includes

a nonvolatile memory with I/O terminals, and

means for mating connection of the I/O terminals with the releasable interconnection means.

3. The telephonic console of claim 1 in which

said portable voice storage unit includes a unique start code prior to are beginning of each of the recorded voice messages, and

said playback means includes means responsive to receipt of a trigger corresponding to a start code to automatically start playback of an associated recorded voice message.

4. The telephonic console of claim 1 in which

said portable voice storage unit includes a stop code after each of the recorded voice messages, and

said playback means includes means for detecting a stop code to stop playback of an associated recorded voice message.

5. The telephonic console of claim 1 including

a speaker to reproduce the voice of an incoming caller, and

means for automatically disabling the speaker from reproducing the voice of a caller in response to playback of a recorded voice message.

6. The telephonic console of claim 1 including a

fixed internal voice message storage unit permanently housed within the console and having a recorded voice message, and in which

said controlling means includes means for selectively causing playback of messages stored both in the portable voice message unit and the fixed internal voice message storage unit.

7. The telephonic console of claim 1 including at least one additional portable voice storage unit interchangeable with the voice storage unit for releasable interconnection with the console.

8. The telephonic console of claim 7 including means at the console for recording the recorded message on the portable voice message storage unit.

9. The telephonic console of claim 1 in which said recorded messages are recorded in code.

10. The telephonic console of claim 9 in which said recorded messages are digitally encoded.

11. The telephonic console of claim 9 in which the digital code is pulse code modulated code.

12. The telephonic console of claim 1 in which said portable voice storage unit has means for storing a plurality of different messages with a unique start code associated with each message.

13. The telephonic console of claim 12 in which

each start code corresponds to dialed number identification service data generated automatically by the external network to identify a plurality of different types of incoming calls to the call distribution system, and

the content of each of said plurality of different messages respectively correspond to each of the plurality of different types of incoming calls.

14. The telephonic console of claim 12 in which said start code is a hex code.

15. The telephonic console of claim 1 including means for establishing trigger conditions to selectively trigger the message playback means upon receipt of the telephonic call at the console to automatically playback a selected one of a plurality of different messages recorded on said portable voice message storage unit.

16. The telephonic console of claim 15 including means for selectively respectively establishing a plurality of preselected trigger conditions for playback of the plurality of recorded voice messages.

17. The telephonic console of claim 16 including means for selecting only one of a plurality of recorded voice messages for playback when more than one of the trigger conditions at the console are simultaneously established for a plurality of different recorded voice messages.

18. The telephonic console of claim 16 in which said controlling means includes means responsive to the establishment of a trigger condition for a message already in process of being played back to stop playing of the message and begin playback of the message at its beginning.

19. The telephonic console of claim 16 in which said controlling means includes means responsive to establishment of one trigger condition for one message when another message is being played back to terminate the playback of the other message to enable playback of the one message associated with the one trigger condition.

20. The telephonic console of claim 16 in which said controlling means includes means responsive to establishment of a trigger condition respectively associated with a blank message location in the memory of the message storage unit in which no message has been recorded to disable the playback means from playing back the blank message.

21. The telephonic console of claim 1 in which the console has a keyboard, and

said controlling means includes means for programming certain triggering conditions for playback of the recorded message from the keyboard.

22. The telephonic console of claim 21 including means for establishing other triggering conditions for playback of the recorded messages that are not able to be programmably established at the keyboard.

23. In a telephonic call distribution system for selectively interconnecting a plurality of units of an external telephonic network with a telephonic console internally connected at the system, a method of storing and playing prerecorded voice messages comprising the steps of:

storing a first plurality of voice messages in a portable, nonvolatile, first voice message storage memory unit;

connecting the first voice message storage unit to the telephonic console to enable the console to automatically select and playback one of the first plurality of voice messages therein upon receipt of a telephonic call at the console;

disconnecting the portable first voice message storage unit from the console; and

connecting a second voice message storage unit to the console with a second plurality of voice messages stored within the second voice message storage unit in lieu of the nonvolatile first voice message storage unit to enable automatic selection and playback of one of the second plurality of voice messages.

24. The method of claim 23 in which said first voice messages are recorded in a voice of one operator and said second voice messages are recorded in another voice of another operator.

25. The method of claim 23 including the step of connecting the first voice message storage memory unit to another console to enable automatic playback of the first voice messages stored therein by the other console.

26. The method of claim 23 in which the step of storing includes the step of storing a stop code in the first voice message storage memory unit after the recording of each first voice message is completed.

27. The method of claim 23 in which said step of storing the first voice message includes the step of storing the first voice messages in a pulse code modulated signal.

28. The method of claim 23 in which the step of storing includes the step of storing in the first voice message storage unit a unique start code prior to the beginning of each of the first voice messages.

29. The method of claim 28 in which the step of storing the first voice messages includes the step of assigning a unique start code for each message.

30. The method of claim 29 including the step of

receiving at the console dialed number identification service data from the external network corresponding to the start code of a selected one of a plurality of messages, and

playing back the message corresponding to the dialed number identification service data received.

31. The method of claim 29 including the steps of

permanently storing an internal voice message in an internally fixed memory unit of the console, and

selectively playing voice messages from one of the internally fixed memory unit and the portable, nonvolatile, first voice message storage memory unit upon receipt of a telephonic call at the console.