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Intelligent recognition of speech signals using caller demographics

  • US 5,553,119 A
  • Filed: 07/07/1994
  • Issued: 09/03/1996
  • Est. Priority Date: 07/07/1994
  • Status: Expired due to Term
First Claim
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1. In a switching system for connecting a calling station to a called station a method of establishing completion of said connection comprising the steps of:

  • responsive to said calling station dialing a destination identifier, establishing the identity of said calling station and using said identity to address a data base;

    deriving from said data-base information relating to demographics of said calling station;

    selecting from a plurality of speech recognition resources a first resource indicated by said demographic information;

    establishing connection to said off-hook station;

    inputting a spoken command from a caller at said calling station to said selected resource;

    outputting from said first speech recognition resource a first output signal responsive to said spoken command;

    selecting from said plurality of speech recognition resources a second resource responsive to said first output signal;

    outputting from said second speech recognition resource a second output signal;

    inputting a second spoken command from said caller at said calling station to said second resource;

    outputting from said second speech recognition resource a third output signal responsive to the second spoken command;

    determining the degree of traffic through said plurality of speech recognition resources;

    comparing the determined degree of traffic to a predetermined traffic load; and

    responsive to said determined degree of traffic being below said predetermined load, inputting at least one of said spoken commands to a plurality of said resources in parallel.

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