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Voice response system

  • US 5,553,121 A
  • Filed: 06/06/1995
  • Issued: 09/03/1996
  • Est. Priority Date: 08/19/1994
  • Status: Expired due to Term
First Claim
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1. A voice response system comprising:

  • means for conducting a telephone call with a user,means for storing a plurality of sets of voice prompts, each voice prompt comprising at least one voice segment which is capable of being played to said user,means for selecting one from said plurality of sets of voice prompts for use during the telephone call,means for outputting a voice prompt from said selected set of voice prompts to said user and for receiving a response thereto from the user, said response indicating to the system the user'"'"'s requirements,means for determining the competence with which said user interacts with said system, and wherein said means for selecting selects a voice prompt according to the determined competence of the user,means for determining the response time between playing a voice prompt and receiving said response thereto, and wherein said means for selecting is responsive to said means for determining a response time to select a set of voice prompts according to the response time.

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