Long distance telephone switching system with enhanced subscriber services

• US 5,555,290 A
• Filed: 04/11/1995
• Issued: 09/10/1996
• Est. Priority Date: 04/23/1990
• Status: Expired due to Term

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: MCI Communications Corporation (Verizon Communications Inc.)
• Inventors: Hogan, Steven J., Murdock, Douglas R., Feltz, Kristi T., Hanson, Van E., McLeod, Clark E.
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US08/420,331
• Time in Patent Office: 518 Days
• Field of Search: 379/89, 379/88, 379/67, 379/196, 379/201, 379/207, 379/216, 379/112, 379/115, 379/144, 379/91, 379/84
• US Class Current: 379/88.25
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/04 Recording calls , or communications in printed, perforated or other permanent form
• CPC Class Codes: H04M 15/12 Discriminative metering , charging or billing
• CPC Class Codes: H04M 15/30 the meter or calculation of charges not being controlled from an exchange
• CPC Class Codes: H04M 15/47 Fraud detection or prevention means
• CPC Class Codes: H04M 15/68 Payment of value-added services
• CPC Class Codes: H04M 15/83 Notification aspects
• CPC Class Codes: H04M 2203/5054 Meet-me conference, i.e. participants dial-in
• CPC Class Codes: H04M 2215/0148 Fraud detection or prevention means
• CPC Class Codes: H04M 2215/0196 Payment of value-added services, mainly when their charges are added on the telephone bill, e.g. payment of non-telecom services, e-commerce, on-line banking
• CPC Class Codes: H04M 2215/82 Advice-of-Charge [AOC], i.e. notify subscriber of charges/cumulative charge; meter at the substation
• CPC Class Codes: H04M 2215/92 Autonomous calculations of charges in terminal, i.e. meter not controlled from exchange
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/44 Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling at the subscriber's set H04M1/27; automatic redialling H04M3/424
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 7/00 : Arrangements for interconnection between switching centres
• CPC Class Codes: H04Q 2213/13504 : client/server architectures
• CPC Class Codes: H04Q 3/0016 : Arrangements providing connection between exchanges

Abstract

A long distance telephone switching system is adapted to provide various enhanced subscriber services, such as an audio news and information service, conference calling, voice messaging, message storage and forwarding, and speed dialing, in addition to conventional long distance calling. Additional improvements include the use of prerecorded opening and closing scripts to facilitate the handling of operator-assisted calls, the retrieval of stored subscriber billing data prior to each call reorigination in order to detect instances of possible abuse, and the concatenation of subscriber-input authorization codes with access number data to allow the use of shorter authorization codes by the subscribers.

Claims

1. A long distance telephone switching system adapted to provide various types of enhanced subscriber services in addition to conventional long distance calling services, said long distance switching system comprising:

call switching means for receiving subscriber calls from any telephone with which communications with said long distance telephone switching system may be established and for generating call detail records containing information relating to said calls;

call processing means coupled to said call switching means for receiving enhanced service request codes entered from said telephone, and for generating billing detail records containing information relating to said various types of enhanced subscriber services requested from said telephone;

storage means coupled to said call processing means for storing said billing detail records; and

computational means coupled to said call processing means and said storage means for generating subscriber bills based on the information contained in said call detail records and the information contained in said billing detail records.

2. A telephone switching system as claimed in claim 1, wherein said computational means is operative to match call detail records with corresponding billing detail records based on information contained in said respective records in order to generate said subscriber bills.

3. A telephone switching system as claimed in claim 1, wherein said various types of enhanced subscriber services each are selected from the group consisting of audio news and information services, conference calling, voice messaging, message storage and forwarding, and speed dialing.

4. A method for providing at least one subscriber at least one authorized enhanced service to a caller through a long distance telephone switching system, comprising the steps of:

receiving a call placed by said caller from any telephone with which communications with said long distance telephone switching system may be established;

generating a call detail record containing information relating to said call;

receiving an enhanced service request code from said caller relating to said one authorized enhanced service of a plurality of enhanced services available through said long distance telephone switching system;

generating a billing detail record containing information relating to said authorized enhanced service requested by said caller; and

generating a subscriber bill based on the information contained in said call detail record and the information contained in said billing detail record.

5. A method as claimed in claim 4, further comprising the step of matching said call detail record with said billing detail record based on information contained in said respective records.

6. A method as claimed in claim 4, wherein said enhanced subscriber authorized service is selected from the group consisting of audio news and information services, conference calling, voice messaging, message storage and forwarding, and speed dialing.

7. A telephone switching system adapted to complete reoriginated subscriber calls using stored billing information, comprising:

call switching means for receiving original and reoriginated subscriber calls;

call processing means coupled to said call switching means for receiving and validating billing information entered by subscribers placing original calls, and for generating billing records containing said billing information; and

storage means coupled to said call processing means for storing said billing records;

said call processing means being operative to process reoriginated subscriber calls upon validation of the billing information in said stored billing records;

wherein said billing records are generated for each original and reoriginated call placed by a subscriber and contain a reorigination count field, and further wherein said call processing means is operative to prevent a subscriber from placing additional reoriginated calls after a predetermined reorigination count has been reached.

8. A method for completing reoriginated subscriber calls using stored billing information, comprising:

receiving an original subscriber call and subscriber-entered billing information associated with said call;

validating and storing said billing information;

processing said call in accordance with the results of said validation step;

receiving a reoriginated call from the same subscriber;

retrieving and revalidating said billing information;

processing said reoriginated call in accordance with the results of said revalidation step;

maintaining a count of the number of reoriginated calls placed by a subscriber; and

preventing a subscriber from placing additional calls after a predetermined reorigination count has been reached.

9. A method as claimed in claim 8, wherein said billing information comprises a credit card number.

10. For use in connection with a long distance telephone network, a telephone switching system that provides conventional long distance services, at least one enhanced subscriber authorized service when requested by a caller, and call reorigination using stored billing information, comprising:

call switching means for receiving calls from any telephone with which communications with said telephone switching system may be established, including calls for various types of enhanced services, original calls, and calls for which reorigination is requested;

call processing means coupled to said call switching means for receiving enhanced service request codes entered from said telephone, for receiving and validating billing information entered by callers placing original long distance calls, and for generating billing detail records containing information relating to any requested enhanced services and to said billing information; and

storage means coupled to said call processing means for storing said billing detail records;

whereby said call processing means is operative to process those calls for which reorigination is requested based on validation of the billing information in said billing detail records.

11. A telephone switching system as claimed in claim 10, wherein said billing information comprises a credit card number.