Method for supporting communication in a communication system using intermediaries between called parties
First Claim
1. A system for supporting communication for a first user who wishes to be able to communicate with external users, comprising:
- a first receptionist which is disposed in a first location for serving the first user;
a second receptionist disposed in a second location for serving external users who desire communication with the first user; and
an intermediary which is in contact with the first and the second receptionists solely via signal connections, for detecting receptionist activities and for alerting the first user that the activity has occurred in one of the receptionists, said intermediary having equipment for serving said external users in accordance with instructions sent by the first user to the intermediary in response to said alert, wherein said first user has two addresses, a first address which is used by external users and a second address which is used by the first user to connect to the first receptionist.
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Accused Products
Abstract
A method and a system for supporting communication for a first user who desires to be able to communicate with second foreign users in an environment in which communication can take place via several different telecommunication networks. The first user in each telecommunication network has an address which is used by the foreign users when making a call. The calls which use this address instead of being terminated by the user are terminated by an intermediary. The intermediary communicates as the receiving party to the calling party, in accordance with predetermined instructions given by the first user. The intermediary either performs an predetermined procedure or establishes communication with the first user in accordance with the instructions given. The user is therewith afforded the possibility of taking a dynamic position with regard to how each call shall be dealt with.
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Citations
27 Claims
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1. A system for supporting communication for a first user who wishes to be able to communicate with external users, comprising:
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a first receptionist which is disposed in a first location for serving the first user; a second receptionist disposed in a second location for serving external users who desire communication with the first user; and an intermediary which is in contact with the first and the second receptionists solely via signal connections, for detecting receptionist activities and for alerting the first user that the activity has occurred in one of the receptionists, said intermediary having equipment for serving said external users in accordance with instructions sent by the first user to the intermediary in response to said alert, wherein said first user has two addresses, a first address which is used by external users and a second address which is used by the first user to connect to the first receptionist. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method of supporting communication for a first user who desires the possibility of communicating with external users, said communication in the direction of the first user taking place via an intermediary which communicates as a receiving party in relation to the external users, comprising the steps of:
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sending predetermined instructions to said intermediary from said first user; following a predetermined procedure in accordance with some of said predetermined instructions for connecting a call from a external user to said first user; and establishing communication between said first user and said intermediary in accordance with other predetermined instructions so that said first user can take a dynamic stand as to how to deal with incoming calls, wherein in an environment in which communication can take place via several different telecommunication networks, the first user in each telecommunication network has at least one address, referred to as the first address, which is used by an external user when making a call to said first user; calls which utilize the first address instead of being terminated by the first user are terminated by the intermediary that is associated with the first user; the first user communicates with external users via the intermediary using a second address which is different from the first address, the intermediary communicates with external user over first telecommunication networks and with the first user over other telecommunication networks, of which some may be identical to the first network. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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Specification