System and method for integration of a paging server into a private branch exchange environment
First Claim
1. A communication system comprising:
- a private branch exchange for connecting internal telephone exchanges, an outside telephone network, a plurality of application servers and a paging system;
said paging system including;
a paging server, andan end user paging device;
said plurality of application servers including a first application server of a first type and a second application server of a second type;
said first and second application servers and said paging server being operatively coupled via said private branch exchange, enabling the receipt of messages by said first and second application servers to be indicated to a user of said end user paging device;
said end user paging device including first and second visual indicating means, wherein the receipt of a message by said first application server actuates said first visual indicating means and said receipt of a message by said second application server actuates said second visual indicating means, said first and second visual indicating means provide visual signals distinguishable from one another, wherein a received message by said first application server will illuminate a first visual signal and a received message by said second application server will illuminate a second visual signal such that the receipt of a message by the first application server is distinguishable from the receipt of a message by the second application server by the user; and
said end user paging device further includes a visual display providing visual signals separate from the first and second visual signals for displaying information relating to the origination of a message received by one of said first or second application servers or an alternate source.
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0 Petitions
Accused Products
Abstract
A communication system and method of use which integrates a paging system into the PBX communication environment providing enhance performance and capabilities. A PBX environment brings together many forms of communication: telephony conversations, voice mail, electronic mail, Fax messages, and others. The paging system, which consists of a paging server, a voice response unit, and end user paging devices, is integrated into the PBX environment making it the focal point of communications. The paging devices provide immediate and visual indication to the user of a request for callback and relative urgency for the callback, and of the arrival of other forms of communication such as a voice mail message, electronic mail, and Fax. The paging system subscriber need only look at his paging device to determine if E-Mail, Voice Mail, or facsimile messages await. Performance is also enhanced for a caller trying to reach a paging system subscriber. Callers only need to dial a single phone number, rather than a phone number for the office and a different phone number to page. Because the paging system utilizes a voice response unit, callers are informed of their options and instructed how to complete their communication.
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Citations
18 Claims
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1. A communication system comprising:
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a private branch exchange for connecting internal telephone exchanges, an outside telephone network, a plurality of application servers and a paging system; said paging system including; a paging server, and an end user paging device; said plurality of application servers including a first application server of a first type and a second application server of a second type; said first and second application servers and said paging server being operatively coupled via said private branch exchange, enabling the receipt of messages by said first and second application servers to be indicated to a user of said end user paging device; said end user paging device including first and second visual indicating means, wherein the receipt of a message by said first application server actuates said first visual indicating means and said receipt of a message by said second application server actuates said second visual indicating means, said first and second visual indicating means provide visual signals distinguishable from one another, wherein a received message by said first application server will illuminate a first visual signal and a received message by said second application server will illuminate a second visual signal such that the receipt of a message by the first application server is distinguishable from the receipt of a message by the second application server by the user; and said end user paging device further includes a visual display providing visual signals separate from the first and second visual signals for displaying information relating to the origination of a message received by one of said first or second application servers or an alternate source. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for providing message and notification services to a user in a communication system having a private branch exchange for connecting internal telephone exchanges, an outside telephone network, a plurality of application servers including a first application server of a first type and a second application server of a second type, and a paging system including a paging server and an end user paging device, said method comprising:
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sending a first message to the first application server; connecting the first application server and the paging server permitting communication therebetween; transmitting a first signal from the first application server to the paging server in response to the receipt of the first message by the first application server; receiving said transmitted first signal by the paging server; generating a second signal by the paging server in accordance with the received first signal; transmitting said second signal by the paging server; receiving said second signal by the end user paging device; visually indicating the receipt of the second signal on the end user paging device by providing a first illumination signal; sending a message to the second application server; connecting the second application server and the paging server permitting communication therebetween; transmitting a third signal from the second application server to the paging server in response to the receipt of the second message by the second application server; receiving said transmitted third signal by the paging server; generating a fourth signal by the paging server in accordance with the received third signal; transmitting said fourth signal by the paging server; receiving said fourth signal by the end user paging device; and visually indicating the receipt of the fourth signal on the end user paging device by providing a second illumination signal, the second illumination signal being distinguishable from the first illumination signal. - View Dependent Claims (12, 13, 14, 15, 16, 17)
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18. A communication system comprising:
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a plurality of telephone exchanges; a plurality of application servers, said plurality of application server including a first application server of a first type and a second application server of a second type; a paging system including a paging server and an end user paging device; and switching means for connecting a plurality of telephone exchanges, at least one application server and a paging system; said first and second application servers and said paging server being operatively coupled via said switching means, enabling the receipt of messages by said first and second application servers to be indicated to a user of said end user paging device; said end user paging device including first and second visual indicating means, wherein the receipt of a message by said first application server actuates said first visual indicating means and said receipt of a message by said second application server actuates said second visual indicating means, said first and second visual indicating means provide visual signals distinguishable from one another, wherein a received message by said first application server will illuminate a first visual signal and a received message by said second application server will illuminate a second visual signal such that the receipt of a message by the first application server is distinguishable from the receipt of a message by the second application server by the user; and said end user paging device further including a visual display providing visual signals separate from the first and second visual signals for displaying information relating to the origination of a message received by one of said first or second application servers or an alternate source.
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Specification