Voice directed communications system employing shared subscriber identifiers

• US 5,566,229 A
• Filed: 08/24/1992
• Issued: 10/15/1996
• Est. Priority Date: 08/24/1992
• Status: Expired due to Term

• Current Assignee: AT&T IPM Corp. (AT&T, Inc.)
• Original Assignee: AT&T, Inc.
• Inventors: Hou, Michael M., Muir, Sally B.
• Primary Examiner(s): MATAR, AHMAD
• Application Number:
  US07/935,082
• Time in Patent Office: 1,513 Days
• Field of Search: 379/196, 379/112, 379/88, 379/89, 379/67, 379/95, 379/201, 379/188, 379/282, 379/355, 381/42, 381/43
• US Class Current: 379/88.02
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04M 3/44 Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling at the subscriber's set H04M1/27; automatic redialling H04M3/424
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04Q 2213/13515 authentication, authorisation - fraud prevention
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04Q 3/42 Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker

Abstract

The use of subscriber identifiers in a voice directed telecommunications system employing automatic speaker recognition is enhanced such that a group of subscribers may share the same identifier.

Claims

1. A voice directed communications system employing automatic speech recognition apparatus, said system comprising:

means for storing in a memory for a plurality of subscribers respective voice templates characterizing associated identifiers, and for each of the subscribers;

a first group of voice templates respectively characterizing calling labels associated with respective telephone number, and

a second group of voice templates respectively characterizing billing labels associated with respective billing accounts,

wherein a group of the subscribers is associated with the same identifier, and

wherein each of the identifiers is a multidigit number, and wherein each of the voice templates is formed from particular models of the associated subscriber'"'"'s speech signals characterizing the digit forming the associated identifier;

means, responsive to receipt of a telephone call from a caller in which the caller speaks the identifier and in which the caller may be anyone of the group of subscribers, for locating in the memory, as a function of the spoken identifier, the associated voice templates, and for verifying that the caller is one of the group of subscribers as a function of the located voice templates associated with the group of subscribers, wherein the means for verifying includes means, operative if the received identifier is characterized by signals other than speech signals, but that characterize the digits of the received identifier, for transmitting a series of random digits to the caller and prompting the caller to speak each digit of the transmitted series, and for then verifying that the caller is associated with the received identifier as a function of the caller'"'"'s speech signals characterizing respective digits of the series and the models of corresponding digits contained in the associated voice template;

means, operative if the caller is found to be one of the group of subscribers, for then presenting to the caller the option of invoking communications services provided by the system, wherein the communications services includes a calling function, and wherein the means for presenting includes;

means for prompting the caller to speak a destination that the caller desires to call,

means for receiving the caller'"'"'s speech signals characterizing the desired destination,

means for determining the telephone number of the desired destination as a function of the received speech signals characterizing the destination and the associated group of voice templates,

means for establishing a telephone call to the destination and for charging the cost of the telephone call to a standard billing account associated with the caller, and

means, operative if the caller speaks a billing label prior to the establishment of the call, for identifying an alternative billing account as a function of the subscriber'"'"'s speech signals identifying the spoken billing label and the second group of voice templates, and for then charging the call to the alternative billing account rather than to the standard billing account.

2. The system set forth in claim 1 further comprising means, operative if said caller is found to be associated with said same identifier, for presenting to said caller prior to establishing said call an indication as to the number of messages, if any, that are stored in an associated voice messaging service for said one subscriber.

3. The system set forth in claim 1 wherein the voice identifier comprises words identifying respective numerals.

4. The system set forth in claim 3 wherein a portion of the identifier comprises words identifying other than numerals.

5. The system set forth in claim 1 wherein the voice identifier includes a proper name.

6. The system set forth in claim 1 wherein the voice identifier includes the word me.