×

Method and apparatus for implementing user feedback

  • US 5,566,291 A
  • Filed: 06/06/1995
  • Issued: 10/15/1996
  • Est. Priority Date: 12/23/1993
  • Status: Expired due to Term
First Claim
Patent Images

1. A method for acquiring user feedback from a user during operation of a computer environment, wherein the computer environment includes an enter feedback mode command that the user may activate to provide feedback and wherein when an enter feedback mode command is received, the method comprises the steps of:

  • creating a feedback record in response to a user activating said enter feedback mode command;

    recording the user'"'"'s feedback context within a product, process, service, or issue in the feedback record after said enter feedback mode command has been activated, the feedback record being independent of and separate from the product, process, service, or issue;

    displaying a multiplicity of attributes that the user may select to identify the nature of the user feedback and displaying a plurality of attribute categories in which the attributes are arranged, each of the categories organizing a plurality of the attributes into a related group to readily describe and categorize the feedback entered by the user, the attributes being arranged in each category as different options for the user to select within each category; and

    recording the attributes selected by the user and each attribute category in the feedback record after said enter feedback mode command has been activated, wherein just one attribute in each category may be selected by the user and stored in the feedback record to describe the user'"'"'s experiences as related to the particular category in which the one attribute is included, where the feedback record is available to be evaluated with a plurality of other feedback records by a reviewer who is interested in user feedback so that the reviewer can provide help to the user or improve the product, process, service, or issue, wherein the reviewer'"'"'s analysis of a pattern and distribution of said feedback records in the categories is facilitated by providing the same categories in each of the feedback records.

View all claims
  • 9 Assignments
Timeline View
Assignment View
    ×
    ×